Previous 1 2 3 4 Next 56 Replies Latest reply: Jan 6, 2016 6:06 PM by tmbiro Go to original post Branched to a new discussion.
  • Houstonwehaveaproblem Level 1 Level 1

    Yep same thing here.  USB is stuck in side of monitor.  Seems Apple was not ready to send this thing out to market -- Bet they will not pay for damages to my monitor.  It looks like the grab teeth in the USB are a lot deeper than the old (normal) USB connectors.  Bad design or bad quality control.

  • Kew29 Level 1 Level 1

    Mine got stuck aswell

  • alirz Level 1 Level 1

    Same here. Just got my phone 5 two days ago. I plugged it on my work laptop, it got stuck, after trying for like 10 min i was able to take it out but it broke my usb port on the laptop.

    Today reluctantly plugged it in my home desktop computer and the **** thing is stuck again. For sure im not pulling it and break my port...Apple needs to replace all cables for everyone i think.


    This is ridiculous...

  • stranguria Level 1 Level 1

    I just received my new iPhone 5.  I plugged it into the car's USB port to charge it and now I can't get it out.  I tried pulling, even with pliers to no avail.  I called Apple and the guy had no idea what I was talking about, not was he aware that this was an issue.  Now I don't know what to do - do I force it out and risk damaging teh car's USB port?  I need the port for other things.  Also, with the USB stuck in the car, I can't charge my phone unless it is in the car.  This *****!!!

  • Bob zarrabi Level 1 Level 1

    My usb got stuck too in to my Acer laptop (since 10/15/2012). Do not use pliers. It might come out but most probably you will lose your laptop too.

    Laptop’s usb is connected directly on the motherboard, if it loses its connection with the motherboard the whole board might stops working which means you need to get a new laptop and obviously Apple will not pay for that.


  • Bandito Level 1 Level 1

    Mine is pretty darn stuck right now. While I'm glad to hear I'm not the only one, I am pretty bummed to hear how common this is.

  • bhuber91 Level 1 Level 1

    I plugged my cord into the USB port in my car. The end of the cord definitely isn't a standard USB cable. My grandfather ended up having to pull the cord out with pliers because I couldn't charge my phone unless my car was on. Apple should send everyone cords that will actually fit into USB ports without getting stuck. I am not satisfied with the new cords at al! Regretting the upgrade to the iPhone 5! Cannot even connect my phone to iTunes because I'm afraid it will get stuck in my computer!

  • CalgaryBen Level 1 Level 1

    Solution: 1cm or 3/8" wide strip from a pop/soda can, inserted into bottom of USB port to release connector!


    Here's my story:

    My wife and I each just purchased an iPhone 5, and both our USB cables have this defect (deep retent notches) resulting in a stuck cable in many USB ports.  When my wife first reported the cable was stuck in her Acer notebook, I thought she wasn't tugging hard enough or simply needed to wiggle it out.  I went to try it out and sure enough, it was stuck!  Fortunately, I hadn't cracked my fingers and remarked, "Let me show you how it's done, Honey..." before attempting the extraction.


    After inspecting the USB connector on some other devices (mouse, flash drives, etc.), I figured the retention tabs were not releasing from the lightning cable for some reason (at this point I didn't know why), so I used a thin piece of metal as a shim to release the retent tabs.  Once extracted, I inserted the lightning cable's USB connector into other USB ports on the notebook and experienced the same problem.


    I later inspected a spare lightning cable that a co-worker had purchased (i.e. it was not the one included with his iPhone 5), and it appears to have the same deep notches (and presumably the same experience in many USB ports).


    I called Apple support and was surprised when the guy said he had never heard of this issue.  He then asked his supervisor who also hadn't heard of this, and suggested that the notebook is probably too new and the USB ports hadn't been broken in yet (which is not the case; my wife's Acer is a couple years old now, and my Dell is (I'm almost embarrassed to say) around 8 years old).


    Given that it's now November 8 that I'm writing this, and the original post was from late September, I'm surprised this isn't a "known issue" in Apple support circles.  Anyway, he said they could ship me out a new cable, but would put a hold on my credit card until I shipped the old one back.  I declined since he wasn't sure if the replacement cable would have this issue addressed, and I figured it's possibly pointless and a waste of time unless he was certain that the new cable would not suffer the same issue.  How is everyone else's experience with replacement cables?


    Anyway, he suggested I visit the Apple Store as an alternative, which I may do.  Or do I wait for a recall?  I wouldn't mind keeping this cable since it still works with the AC adapter cube that came with it (albeit quite tight), and figured that a free cable would be the least they could do for the nuissance caused.  Fortunately no damage caused, but I was almost prepared to use brute force...



  • Toycey Level 1 Level 1

    I have found an easy sollution to this problem. If you have a tube of superglue, just do a couple of squirts into each notch (on the back), wait for it to dry and it works just fine

  • carl wolf Level 6 Level 6

    Yes, it's normal.  It's called an "incentive".

  • Riccardino500 Level 1 Level 1


    Stuck in a Fiat 500 (media player)

  • Howdydoo Level 1 Level 1

    I hope Apple are going o fix everyone's computers from all this damage .... This is just outrageous !!!!

    Apple ... You need to do a recall NOW !!! Support your customers and do the right thing... This is just not good enough !!!!

  • phinx Level 1 Level 1



    My iPhone 5 got stuck too but I got it out. iPhone's USB to Lightning cable's usb end seems to have too deep holes that the usb port locks on to.


    I also noticed that the cable that has gotten stuck can quite easily be pulled out if you kind of turn the usb connector against the other side of the port while pulling it out. The side you have to turn it against is the one that actually has the "wires" (the one with the white plastic piece) that connect it to the port.

  • Marly_apple Level 1 Level 1

    My Iphone5 USB cable is also stuck in my Imac keyboard! I'm going to take them to the Apple store and hope they can help me, I won't risk pulling it out with pliers. I bought my phone yesterday, this is not the service I expected from the new Iphone 5.

  • T.Apaydin Level 1 Level 1

    My Iphone5 USB cable is also stuck in my tv.

    firstly, my iphone 5 couldnt send sms, now the usb cable stuckd.

    Apple acts like newbie,

    at least iphone 5 wil be my last apple product

    too much money for rubbish phone