Eric Brown8 wrote:
I'm a legitimate purchaser, in your database. And you're correct, I didn't contact support. By the time I'd lost so much, I had lost trust in the product.
To bad, we are here to help. You are our customer and we will do anything we can to help you with your iPhoto issues. But we can't help you if you don't contact us. We take pride in providing support the way we would like to recieve support when encountering problems.
Eric Brown8 wrote:
And you're correct, I didn't contact support. By the time I'd lost so much, I had lost trust in the product.
Despite your supposition, I am quite certain that there was no damage to the iPhoto library before I ran DA on it.
Right, but how do you know? Damaged databases in iPhoto are quite common based on our experience with nearly 3 million downloads of Duplicate Annihilator and almost 10 years of experience in dealing with iPhoto duplicates. Those damages are normally really small ones so they really does not affect anything until you do a large operation such as scanning you rwhole library for paths, meta data etc and possbly also adding data such as comments in a large scale. The very small error may grow into a big one when doing so.
We are not trying to avoid responsibility but we want to help you and all of our custmers to have smoth Duplicate Annihilator experience and the very best thing we can do is to tell what we know both about how Duplicate Annihilator and iPhoto and pinpoint possible and common things that may cause issues. But it is important to mention that Duplicate Annihilator will never ever make any changes to the iPhoto database by itself, all changes will be done by iPhoto itself using the methods and functions that Apple has decided taht iPhoto should use.
Any applicatiion that access iPhoto using the iPhoto APIs will cause those problems if the errors/damages are already there.
Best Regards
Anders, Brattoo Propaganda Software