iPhone 5 gets very hot

*****SUCCESS*****

There was a great post on zdnet. 23 ways to improve iPhone battery life. It was based on IOS 7.0. I went through the list and did each and every one of the suggested fixes. While I thought some were restrictive to my iPhone experience I still did each one and I plan to go back into the setting and turn on only the features I'd like to use to enhance my iPhone The guide has detailed instructions and screenshots. so far I've been unplugged for almost 2 hours, 4G and wifi enabled, and battery is still at 100%.

Good luck to the rest of you, I hope this helps!

http://www.zdnet.com/how-to-improve-your-iphones-battery-life-updated-for-ios7-7 000014902/#photo

Dear "level 6"

I've noticed, while researching this and other iPhone problems that there is always some condescending, rude comment like yours, "...think all 5s have problem? It's YOUR iphone....have you tried troubleshooting ..."

Do you get points for making people feel worse than they already do about their purchased iPhone?

I've had the heating problem as well but mine only lasted a couple of hours after purchase because before I could troubleshoot it the iPhone met a troublesome demise & is currently 15 days into intense therapy at Apple headquarters. Engineers taking it seriously to figure it out & fix so others don't end up having the same problem.

So yes, it is a widespread problem, not EVERY iPhone, but enough to warrant a serious look in to. I do know Apple takes it seriously and I suspect from my experiences so far, are working on it. When I hear back, whenever that will be, I'll post the fix or explanation Apple gives me to help others who may be experiencing it as well.

I'm not a tech, I'm a consumer.

Dear Mr Zero,

If you had actually returned the brand new phone to Apple, it would have been replaced under warranty, on the spot. Apple doesn't repair phones and any "Engineering" evaluation of your device would be strictly internal. You will have nothing to report other than more boolsheet.

Notemused wrote:

Dear "level 6"

dm254, to whom you replied, is not a "level 6". It helps keep the conversations clearer if you respond to the correct post by clicking the reply button at the bottom of that particular post rather than the "Reply to Original Poster" button.

So yes, it is a widespread problem, not EVERY iPhone,

And yet, in your previous post, you admitted that it was NOT widespread.

Yes, it gets hot. You have to be careful to not let it stay too hot for a prolonged period of time or the solder holding together the electrical parts might melt, effectively breaking your phone.

If you know you're not doing too much but the heat still bothers you, just buy a case.

This is a disappointing reply. It is obvious from any internet search that this is an extremely common problem across a multitude of users - many of whom have clearly a long experience of Apple products without previously encountering this problem. For many users switching from every iteration through to the latest iPhone, this is a new development. We should not have to adjust settings when we get a new phone - it should work out of the box as Apple is famed for. We pay a premium price for quality and convenience and months on from this very poor launch of a clearly flawed product, we still have no fix. It is of no help to anyone to have your condescending, sneering and immature responses to what Apple must know is an unwanted product problem. It is not just this user's problem - it is a problem that has led to numerous blogs and posts on numerous sites. Apple needs to fix this.

Despite being berated for not replying to the right post, the tone of your reply is spot on.

It is obvious from any internet search that this is an extremely common problem across a multitude of users -

Actually, it is a quite uncommon problem that in the vast majority of instances can be fixed by basic troubleshooting steps and rarely by replacing the phone.

Perhaps your misperception of "overheating" is the real issue if you think this is a widespread problem. It's normal for the phone to become warm during use. Some thick 3rd party cases, which hold in the heat, can exacerbate this.

It is hard to understand the demoninator for these issues. Our family purchased 4 iPhone 5 phones on release day and only one (mine of course) has this issue. It was taken back during warranty, multiple fixes applied, then out of warranty, no possibility of free replacement. I repeatedly tried all of the above fixes but I finally gave up and tried to replace the battery by a third party, which also failed.

I am now the proud owner of a 5S which is quite cool (both not warm and a nice phone). My old phone was sold for parts, which almost paid for the upgrade costs of the 5S.

DJK

Regarding: just return it!! Well actually NO that wouldn't happen because it DIDN'T happen. I purchased my iPhone 5s online from the Apple store. I called Apple when event happened. The number listed for support that came with my order. To make a long story short. I did NOT just get a new phone. I got the run around for FIVE WEEKS. I sent the broken phone to them as instructed & contacted them daily as they had their engineers "on it"

It was a total mess with the poor Sr. Support Advisors having to tell me everyday that he or she haven't heard from "Engineering".

I can't go into all that's happened but I will say that the usual response of "just take your iPhone back into the store where you bought it. They'll hand you a new one if it's under warranty" doesn't always apply. Especially if you purchased online OR live far from the nearest city that has an Apple store. Also, since the phone crashed, had the panic code appear then started smoking before igniting, my support issue was a bit more involved.

My issue was handled very poorly and it was admittedly so.

I still feel that when a customer logs into a support forum searching for "support" or answers they shouldn't be met with some condescending "you're in the wrong forum for your issue" or "Duh just take it back." and said so rudely.

I see it everywhere on here. Someone gets their new iPhone, all happy, something goes wrong, they reach out to the support forum & somewhere along the way they get the good old "just take it back....duh" type comment.

I'm GLAD I called support & didn't rely on this forum for an ounce of support. At least via telephone I was taken seriously. Even if it did take five weeks of absolutely no idea what to say to me as to replace iPhone or it may be a warranty issue.

I still feel that when a customer logs into a support forum searching for "support" or answers they shouldn't be met with some condescending "you're in the wrong forum for your issue" or "Duh just take it back." and said so rudely.

You aren't a "customer" of anyone here. This is a user-to-user tech support site, not Apple support or customer service - something you might know if you read forum Terms of Use you agreed to when you joined. You also might have gleamed this from "Communities" in the name of this site

There are two reasons your phone does this, one is that the entire thing is made out of aluminum/metal which conducts heat. The second is Maps aren't very well put together in my opinion especially with power. It is okay if your phone gets to hot, it may be uncomfortable to hold but the phone is smart enough to turn off when it gets to hot and it doesn't let you use it until it cools down.

@Notemused You are absolutely correct. There are pompous jerks here that seem to be more interested in demonstrating their condescension (and perceived superiority) to people than in helping. Just because they have not experienced the same problem with their iPhone as you did, you get a you-must-be-an-anomaly-type of attitude. I don't get it, either. We're dealing in an imperfect world where things sometimes don't work, and some of these rude people, for whatever reason, take it personally. Really strange. I'm glad you got your phone taken care of. The heating problems seem to have one thing in common but have other contributing factors that are different and yet have different solutions make this very difficult to pinpoint.

You are at least consistent. You are condescending, sneering, unhelpful, and plainly just wrong. There is a problem with the iPhone 5 overheating. Google the problem and there are endless responses. There are indeed some fixes - one via zdnet that was pointed out by a forum user who actually understands how a forum best functions. However, the phone should work out of the box as it's previous iterations did; it shouldn't need to be tweaked to optimize battery use in this way. Your replies are a complete waste of space. For people looking for constructive assistance, the steps pointed out via the zdnet link earlier in this thread are indeed helpful.

And you provide support to absolutely no-one.