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iPhone5 "NO SIM CARD INSTALLED" "NO SERVICE"

What's going on? I cannot use this dang iphone5 80% of the time! Problems continued through this weekend. I'm in various places like a restaurant or my home and I get the same issues. "NO SERVICE" and/or "NO SIM" (with a pop-up message "NO SIM CARD INSTALLED"). Why does this happen? I cannot live like this coz I have no landline. Need access to cellular service 100%. I'm a single mom and my kids may need me on emergency. Got my phone from AT&T store. Do they even know what to do with it? Or should I get help from Apple by telephone? This *****. HELP!!!

iPhone 5, NO SIM! NO SERVICE!

Posted on Sep 23, 2012 9:11 PM

22 replies

Nov 19, 2012 1:40 PM in response to GalFridayOrganizer

Same problem with my iPhone 5. Received this morning, usted for 3 hours and received suddenly "no sim installed" advise.... Rebooted two times and nothing happened ("no sim"). Four or five minutes later recognized it...

I'm in Spain with Orange, without 4G connection (just 3G)

Nov 19, 2012 2:22 PM in response to mbernardofdz

I brought my phone to the store and they "cleaned" the SIM card. They said it would fix the problem.

Well, now my iPhone is working "fine", Im not getting the SIM card message anymore, but I notice that most of the time my text messages are not going through..I keep trying to resend them and it just works when I reset the network settings.

Also my 3G works once in a while. It su3ks ..I miss my iPhone 4s !

I will stop by at the Sprint store and ask them to replace the SIM card.

scempr

Level 1

0 points

Jan 23, 2013 9:02 AM in response to GalFridayOrganizer

A cause of this problem is that the metal tray in which the microSIM sits short circuits the contacts at the edge of the microSIM card. I guess this varies with the tolerances in manufacture of the microSIM card, my card has less than 1 mm between the contacts and the edge of the card, if it had 2 mm then the contacts would remain clear.

The solution is either to get a new microSIM card, that has a bigger margin at the relevant edge, or to apply a 2mm strip of tape to contacts face at the the edge of the card to insulate the card from the metal tray.

I taped mine (I applied a big bit of tape and trimmed it to size) and this appears to have solved my intermittant and very annoying 'No Service' issue, I guess that the microSIM was coming into intermittent contact with the tray.

Good luck everyone!

Sep 23, 2013 8:53 AM in response to GalFridayOrganizer

No SIM, NO SERVICE here also.

You'd think if your going to release a product, you would have discovered this long ago. QA would be nice.

FelipeV

Level 6

10,738 points

Sep 23, 2013 12:05 PM in response to Crosslay2

You didn't even specify what phone. In case you haven't noticed, this thread is a year old. In the interim, Apple has released 2 new iPhones and several updates to iOS.

Sep 23, 2013 1:26 PM in response to FelipeV

I put iphone 5 at the top...should have stated 5S. Either way...AT&T has had some issues with SIM cards from unpackaged new phones and are replacing them.

Once that was swapped...no issues.

And ya, I think I've noticed.

Sep 23, 2013 1:31 PM in response to Crosslay2

Or should I say...the title of this thread stated the iPhone 5

iPhone5 "NO SIM CARD INSTALLED" "NO SERVICE"