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Temp fix for iOS 6 not pushing Exchange mail

All,


If you are reading this, you are probable having the same problem as I am:


After you switched to the iPhone 5, Exchange mail is no longer PUSHing to your device. I have done testing and this problem affects:


1) iPhone 5's running connecting to Exchange 2007 or Exchange 2010 servers.


This does not effect:


1) my iPhone 4S running iOS 6 Beta 6.0 10A5376e


Troubleshooting:


1) Wiped phone and started with completely fresh iOS 6 on my iPhone 5. The only thing I did was add my exchange account.

-Still had same issue.


** How to fix this issue:


1. Go to Mail, Contacts, and Calendar. Click "Fetch New Data". Make sure push is on.

2. Go back to Mail, Contact, and Calendar. Click on your exchange account. Click on "Days to Sync". Even if it is set to what you want this on, chance it to a different setting (i.e. 1 week). You can change this back later, but this is the only way to fix it.

3. Go back to Mail COntact and Calendar. Click on "Show". No matter what this setting is on, change it to a different setting. (i.e. 100 recent messages).

4. Reboot your iPhone 5

5. Exchange PUSH will be working now.


Thanks,


Clay

iPhone 5, iOS 6

Posted on Sep 24, 2012 5:42 AM

Reply
929 replies

Jan 9, 2013 3:44 PM in response to GrayBird88

What the **** is going on with the issue of not receiving or pushing mail on I-phone 5????? I have wasted entirely too much time trying to identify the reason why im not getting my mail. I am minutes away from sending this junk back and buying something that works at a much lessor cost. Unbelievable that a company launches a product that will not function properly. This phone is costing me money and hurting my business. Unacceptable!

Jan 10, 2013 6:57 AM in response to steve1205

Hello folks,


Well...its been almost three weeks running on ios 6.1 beta 4 on my Verizon iphone 5 and push has been working flawlessly so the fix for Exchange Active Sync push (i'm on a Exchange 2007 server) seems to have worked (whatever it was they did to fix it). Happy camper...now, when will ios 6.1 final go live?

Jan 10, 2013 9:31 AM in response to superclay

iPhone 5, iOS 6.0.1, ATT -- Thought I'd repost a work-around that has been very consistent for me. When Exchange Push mail fails (while on WiFi or LTE), I turn off WiFi (if applicable), turn on Airplane Mode, reboot the phone, turn off Airplane Mode. Push mail starts functioning. When I find I need WiFi, turning it on (usually) does not break Push mail, and this condition continues for days if not weeks. When Push mail does break, I simply repeat the above procedure and I'm back in business.


If being on WiFi breaks Push mail, simply turning WiFi off allows push mail to come through.


If I don't want to mess with this, simply staying on LTE (WiFi off) keeps Push mail funcitoning. When I find I need WiFi, I manually close my Mail app, do my business on WiFi, turn WiFi off, then launch the Mail app. Push mail functions fine, seemingly uninterrupted.


Hope this, or something similar, helps those struggling. Also hope this can be put to bed with 6.1 release.

Jan 11, 2013 7:00 AM in response to rpsmith

"even after several restarts"? Working after re-starts is the exact opposite of what we need to know. Restarting typically was always a temp fix.


The key to knowing if this thing works is NEVER doing anything such as re-starting; re-booting; changing any settings, etc. for at least 2 or 3 weeks.


If it works then, we know it is a fix.

Jan 11, 2013 7:03 AM in response to Caesarp

Not restarting for 2 weeks? Not sure that's realistic or indicative of standard user behavior. From the sounds of it, iOS 6.1 will be the resolution to broken Exchange push email. Now it's just a waiting game. Besides, all you guys chatting up prerelease software are probably breaking your NDAs. Tsst tsst. 😉

Temp fix for iOS 6 not pushing Exchange mail

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