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Temp fix for iOS 6 not pushing Exchange mail

All,


If you are reading this, you are probable having the same problem as I am:


After you switched to the iPhone 5, Exchange mail is no longer PUSHing to your device. I have done testing and this problem affects:


1) iPhone 5's running connecting to Exchange 2007 or Exchange 2010 servers.


This does not effect:


1) my iPhone 4S running iOS 6 Beta 6.0 10A5376e


Troubleshooting:


1) Wiped phone and started with completely fresh iOS 6 on my iPhone 5. The only thing I did was add my exchange account.

-Still had same issue.


** How to fix this issue:


1. Go to Mail, Contacts, and Calendar. Click "Fetch New Data". Make sure push is on.

2. Go back to Mail, Contact, and Calendar. Click on your exchange account. Click on "Days to Sync". Even if it is set to what you want this on, chance it to a different setting (i.e. 1 week). You can change this back later, but this is the only way to fix it.

3. Go back to Mail COntact and Calendar. Click on "Show". No matter what this setting is on, change it to a different setting. (i.e. 100 recent messages).

4. Reboot your iPhone 5

5. Exchange PUSH will be working now.


Thanks,


Clay

iPhone 5, iOS 6

Posted on Sep 24, 2012 5:42 AM

Reply
929 replies

Jan 28, 2013 7:20 PM in response to MandM83__

I spent hours collecting data for them last fall. Then repeated the entire process after they discovered they'd sent bad 'profiles' that didn't work. Nothing back. I told them the next time they wanted me to do their work for them it would be at our standard billing rate of $140/hour.


That said, push has been working all day for me, ever since I got 6.1 installed. It's like a whole new phone.

Jan 29, 2013 5:22 AM in response to Caesarp

I need to, as they say in politics, "walk-back" (i.e., take back) my post in which I stated push worked for 'almost 2 hours'. Push appears to have worked through the night and into this morning during transitions between work wifi, LTE, home wifi, LTE and work wifi.


My statement from yesterday was based on minute or two delay between receiving an exchange email on my work PC via outlook and the email appearing on the iPhone. I didn't ever recall there being this sort of delay with my 4, so I assumed I was back to the push failing again.


I continue to hold my breath, though.

Jan 29, 2013 8:40 AM in response to James Mullins1

I installed the update yesterday and have been going for approximately 24 hours now with no issues. Push is working fine so far including through transitions between 3G, LTE and two different WiFi networks. I have been sending myself periodic test emails and they all show up on my phone before they show up in my Outlook inbox which is consistent with how my 4S worked before.


My phone never went more than 15 minutes or so before the push failed previously, so I am very optimistic that it is fixed at this point. Good luck to anyone out there still having a problem.

Jan 29, 2013 4:39 PM in response to James Mullins1

24 hours for me and so far exchange email has been pushing without a hitch. This includes wifi at home and LTE and 3G while at work and enroute to work. Until 6.1, I never went more than an hour or so before exchange push stopped. I am cautiously optimistic that 6.1 is the "fix" that this thread has been waiting for since September.


Curious though -- why is this "fix" hidden in the release notes for 6.1 beta 4, and is not mentioned anywhere by Apple in the official release notes? Why is this a secret?

Jan 30, 2013 4:26 PM in response to Caesarp

I do agree, why can Apple not tell people that they fixed it. Oh wait. It's Apple, they can never publicly admit failure!


For all those who did not see the beta 4 release notes, this is what it said in relation to this problem:


Fixed: In iOS 6.0, push email does not work consistently with Exchange clients. This was usually related to moving between Wi-Fi and cellular networks.


... and 6.1 does appear to have sorted the push exchange problems out (for me!)

Temp fix for iOS 6 not pushing Exchange mail

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