Previous 1 2 3 Next 94 Replies Latest reply: Nov 22, 2015 8:50 AM by MargaretEldridge
OnurYilm Level 1 Level 1

i have a problem with the camera of iPhone5. If I want make a photo in a dark room with flash, the flash appears to short and after the flash is out, the cam makes the photo and so my photo is only black. Have someone else this problem? Is this a software or a hardware problem?

iPhone 5, iOS 6
  • Ath3rs Level 1 Level 1

    I've not heard of this problem before but it does sound software related.

    If no one else gets back to you it may be worth restoring the device back to factory settings to see if this resolves the problem.

    If this doesnt work then you may need to contact Apple directly.


  • OnurYilm Level 1 Level 1

    i restore the device back to factory settings, but this don't help. It functions only 1-2 hours and than i have the same problem...i read now, that also some peaple have the same problem, but none konws why...Also i contact Apple and they haven't heard of this,too

  • Ath3rs Level 1 Level 1

    Personally I would schedule an appointment at my nearest Apple store for someone to look into this for me, they will be able to see what the problem is and either advise on a solution or replace the handset.

    This shouldnt be happening on a brand new phone.

  • Ashole1984 Level 1 Level 1

    I notice this with my 5 as well. Anybody else suffered this on a 4 or 4S? Might point to a hardware issue if not related to iOS 6. Pretty disappointing really.

  • diablovista Level 1 Level 1

    I have the same issue.  Flash doesn't work when you set photo flash to "ON".  It also doesn't work with flashlight apps. 


    I can get it to work after power cycling the phone, and it seems to work for a couple of hours.


    But then the same problem with the flash not working a day later.  I've only had the phone for 3 days. 


    Can't tell if this is hardware issue or software issue.  Yes, flash works after power cylce, but why isn't everyone having this issue then? 

  • MatthewTN Level 1 Level 1

    Same problem.  The flash is out of sync.  Rebooting is only a temporary fix.  Apple needs to look into this issue. 

  • Shyrun Level 1 Level 1

    Same issue here. 64gb iPhone 5 white.

  • Tripleb15 Level 1 Level 1

    I called apple today as I HAD the same issue. He was familiar with this issue as it had happened when the 4s was released also and something firmware related messes up the flash timing relay or whatever the tech term is. This is what I was told to do and it has helped and fix the problem completely. Go to settings general reset and reset all settings. Then restore from back up to get everything back on your phone how u had it and mine has worked flawlessly since. Took less than 10 mins and now my new iphone 5 is perfect! :) goodluck hope this helps you all!

  • ChazMichaelMike Level 1 Level 1

    Having to power cycle to get your camera flash to function isn't a good solution when you are trying to "capture the moment."  Also, a complete restore is a time consuming inconvience for those of us who have the entire phone's storage utilized.

  • pinwii Level 1 Level 1


    Same problems, if anyone finds a real solution and source of problem, please let us know.

  • cpdcrsdr Level 1 Level 1

    I have found this exact problem with my camera. It takes amazing photos except when you use the flash. Even if you don't need the flash and turn it on it makes the photos dark. I think it is not synced right with the timing of the flash

  • rockinhc Level 1 Level 1

    same problem here.

  • killhippie Level 3 Level 3

    Same issue here, although it will work for a  few minutes then stops then start again, even after a restart. Second iPhone I have is perfect (scuffs though and screen is bent up at one corner and is being replaced) with no flash issues and thats a release phone (came on the 21st)  week 37 the second is a week 39 and has the flash issues. I am thinking its probably hardware related rather than software.

  • Nonalined Level 1 Level 1

    I have the iPhone 5 and I don't have this problem. Maybe you need to update?

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