iPhone 5 time and date issues

So, I activated my vzw iPhone5 Saturday. Very much enjoying it. Woke up yesterday and was very confused because my phone thought it was 8/26/12 and 30 minutes later than the actual time. I reset network settings and it self resolved...until this morning. I woke up and looked at my phone and had a melt down because my alarm never went off. I hurriedly got ready and looked at the microwave as I ran out, and it was 30 minutes earlier than my iPhone said.

My iPhone apparently is doing something weird and reverting to 8/26/12 + 30 minutes while I (and it) sleep. It throws off iMessage and I'm sure the rest of the date/time dependent apps, so I've turned off the automatic time setting for now, and its fine now (so far lol). But I would like to know what the real issue is if possible!?! Is it my phone? VZW? Does it matter?


Thanks in advance :0)

iPhone 5, iOS 6

Posted on Sep 24, 2012 12:22 PM

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742 replies

Oct 10, 2012 6:37 AM in response to Rockyrikoko

Just got off the phone with Verizon B2B tier 2 tech support. The rep instantly acknowledged the issue and stated that they have received enough calls that they now have a "resolution team" working with Apple dedicated to fixing the issue with some kind of patch. He further stated that they are no longer issuing case tickets since the problem has been acknowledged and a fix is in the works. He had no ETA on the fix...

Looks like this thing is finally gaining some traction.

Oct 10, 2012 6:46 AM in response to twoof1

I just listened to the new Today in iOS podcast and my email about this issue was read. Like I warned, Rob downplayed the issue because somebody on this thread posted that Verizon told them that the issue would be fixed by Friday. I have no faith this Friday will bring a fix. This issue is widespread geographically and individually. Posting that the fix is due Friday took this off Tii's radar. Other people posted this issue had to do with Verizon's cell towers. In other words, we've heard conflicting responses/excuses from Verizon. The fact that the issue persists is what needs to be the message loud and clear.

Oct 10, 2012 9:35 AM in response to hgott

I was so frustrated by my Verizon iPhone 5 constantly losing the date/time settings that I emailed Tim Cook, politley asking him to work with Verizon to fix the problem. To my surprise, I received a phone call from an Apple rep today referencing my email to Mr. Cook. He asked me several questions about my iPhone, it's settings, serial number, the zip codes of areas where the settings had been lost, if I had any non-Apple devices that connected to Verizon (I don't), and asked if I would allow Apple to see all my phone logs, which I agreed to do. He also said they had a good idea of what was causing the problem and a technical support rep would call me in the next 24 hours with an update. He promised to email me his contact info, which he did immediatley after our call ended. I'm encouraged that at least Apple is listening and working on this.

Oct 10, 2012 2:15 PM in response to stlatham

I too have been having this problem.. since day one. I have swapped sim cards with no cure. Sunday I went into the Mishawaka In Apple store and talked to them about it. They actually switched phones for me. Still no cure. Today it sems to be worse, its changed times about seven times today.. and i notice a wierd thing now... ill notice my time is wrong.. so ill reboot the phone... before the reboot i was at 93% battery.. it went to 100 % after the reboot.. both phones did that.... there are some wierd things going on here..


i also notice that when my phone is plugged in, and i wake up in the night and check the time on my phone it reads correct in the lock screen.. but my alarm wont go off... as soon as i unplug it..it changes time...

Oct 11, 2012 9:02 AM in response to Hyperyellow

Same problem here although maybe slightly different (I didn't read all 17 pages of posts) Our phones are getting "stuck" approximately 12 hours behind current time. Not sure if we are just noticing 12 hours later and it has been stuck the whole time or if there is something else going on. It has affected my Reminders, Calendar & iMessage.


2 iPhone5s, 16GB blk, Verizon, Los Angeles area. I don't get LTE in all areas most of where we work & live is 3G only.


I have a case open with Apple, the 2 times I spoke to someone they didn't indicate that they have heard of this happening with other iPhone5s. Not sure what my next step will be when it happes again but I will keep bugging Apple just so they know its an issue. Of course this may be a fool's errand based on my opinion that they care about customer satisfaction.

Oct 11, 2012 10:10 AM in response to Hyperyellow

I've been with AT&T since they first started cellular service. I switched to verizon with the new iPhone 5. The poor voice quality is tolerable. The no data during calls was annoying. And quite honestly this time date bug sealed the deal for me - back to AT&T I go.


I can definitely handle my 4S until my upgrade next year. What a lame first Verizon experience this has been... My hopes were a bit too high I'm afraid.

Oct 11, 2012 12:58 PM in response to Hyperyellow

I am on Sprint and am thinking it may be a Verizon LTE issue. I've been lucky because my phone has only gone back about 20 to 25 minutes. Switching between airplane mode corrects the issue. I had my wife's 4s right next to mine and her's displayed the correct time. I have checked my router settings and the router time is correct as well. When I received my phone I was pleasantly surprised that I had LTE service in my neighborhood because I never had WiMAX. (Had an Evo 4g for 2.5 years) I'm wondering if the LTE signal I am getting around here is off oa Verizon tower and not a Sprint one. I mostly notice the problem when I change from wifi to LTE. It was mentioned to turn off roaming but I haven't heard from the Sprint people if that has worked for them.

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iPhone 5 time and date issues

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