iPhone 5 time and date issues

So, I activated my vzw iPhone5 Saturday. Very much enjoying it. Woke up yesterday and was very confused because my phone thought it was 8/26/12 and 30 minutes later than the actual time. I reset network settings and it self resolved...until this morning. I woke up and looked at my phone and had a melt down because my alarm never went off. I hurriedly got ready and looked at the microwave as I ran out, and it was 30 minutes earlier than my iPhone said.

My iPhone apparently is doing something weird and reverting to 8/26/12 + 30 minutes while I (and it) sleep. It throws off iMessage and I'm sure the rest of the date/time dependent apps, so I've turned off the automatic time setting for now, and its fine now (so far lol). But I would like to know what the real issue is if possible!?! Is it my phone? VZW? Does it matter?


Thanks in advance :0)

iPhone 5, iOS 6

Posted on Sep 24, 2012 12:22 PM

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742 replies

Oct 17, 2012 5:00 PM in response to Hyperyellow

I live in Charlotte, North Carolina with Verizon iPhone 5 16GB Black and having the same issues myself. I just got off the phone with verizon tech support and they were no help. He actually told me he was going to google and check apples website to see if it was a known issue. I told him I was reading a 21 page thread about it so it's known. Then he told me he was going to transfer me to Apple support and the call got disconnected. Useless. Anyways, switching airplane mode on and then back off seems to work for me when the issue arises but its happening twice a day and each time its going to completly random times and dates, never consistant. Both times it happened today, once took me back to September 22 and the most recent took (about 45 minutes ago) took me back to August 11. Guess I'm just going to use my old phone for an alarm clock until the issue is resolved.

Oct 17, 2012 9:25 PM in response to Hyperyellow

My Iphone has the same symptoms as everyone one else. I had just started noticing it in the last week or so, it started off as just once a day every now and then, but now , it has happened at lest 5 times today alone, and the fastest way for me to deal with it has been to soft rest. Now, in my town Im almost always in LTE, so as of 4 hours ago shut it off. After reading that this my be the direct cause of the issue, and so far I have been issue free. Example of issue: today at work I went to check the time, around noon, and it said Oct. 11th 7:45pm, When in the real world it was really Oct. 17th 12:01pm. Everytime it happens its a different date and time the the previous one before it.


Concordia, KS black, Verizon 16g iPhone 5.

Oct 18, 2012 4:05 AM in response to techiereader

I am having the same issue... I was on the phone three times yesterday with Verizon. They had me do hard resets and removal of sim card. These were temporary solutions. Verizon tried to blame Apple but I believe its a verizon issue. The true of this is that it dosesnt matter who is at fault. What matters is that the problem be fixed. I have turned off the LTE function of my phone. This has fixed issue. So I lose a key feature on the verizon network and still pay the same amount on my bill but get less?????. This must be the new way to do business.

I will say that both Apple and verizon tech support personnel were friendly and did there best to listen. I do have open ticket with verizon. I have also contacted My local TV station about this issue. Hopefully if it gets more attention something will be done to fix it sooner than later.

Oct 18, 2012 9:00 AM in response to Hyperyellow

I called Verizon again and asked them what the status was and told them that I was unhappy that I didn't get that follow up call I was promised yesterday. He said that was unusual that a technician wouldn't call back and that he was going to check with that technician. I told him this was a nationwide problem, 20+ pages of people complaining on Apple's website and now it is being reported in the media. He said he was going to check with their network team on the status and get back in touch with me...again.

Oct 18, 2012 9:09 AM in response to Hyperyellow

Inspired by the growing interest in the tech blogs, I sent the link to this thread to National Media, including the Wall Street Journal Tech blog folks, NPR, APR's Marketplace Radio, etc. Maybe if some national news outlets pick up on the story, the pressure might build for the issue to be addressed.


My 64g 5 has reset time randomly like everyone else on this thread, and I have missed appointments as a result and now realize I have to go through all my calendar events to make sure they are set for the right time in the right time zone.


What amazes me is that Apple Tech Support doesn't pay closer attention to their own Support Community. I got far better results consulting this thread than Tech Support! Thanks to all of the thoughtful contributors who worked through solutions that seem to be resolving the issue.

Oct 18, 2012 9:18 AM in response to Hyperyellow

One more note..


I've learned that if I put it in Airplane mode and wait about 15 seconds and then take it out of Airplane mode, the problem corrects itself every time. I watch for it to show "Searching" in the upper right hand corner. If it doesn't do this, then the phone never got to Airplane mode and I try again.


Also... I've never been able to "catch" it screwing up. It has to be in standby (black screen). I take a route between two towns where it ALWAYS screws up. I drove this route with my phone in hand and kept it from going to standby just to see if it would screw up, and it never did. Stayed on LTE the entire time no problem with date or time. Driving back, I laid the phone down and it went in standby mode. By the time I got home, it was screwed up. I've noticed that I miss text messages while it is screwed up... but I don't know if they are all iMessages or if SMS messages are screwed up to.

Oct 18, 2012 9:55 AM in response to Hyperyellow

Same issue as everyone else. Verizon 5, Black 32 GB, Raleigh, NC. Has occurred daily since launch, used to fall 44 minutes behind (same day) however this week it began switching to current time +1:47 hours with date reverting to August 28th. Disabling LTE seems to solve but that's not a solution. Receive regular notifications that iMessage failed. Local Apple store claims to have never heard of issue, nor has Verizon tech. Pitiful.

Oct 18, 2012 10:14 AM in response to Hyperyellow

I experienced a similar issue -- but on a much smaller scale. My clock was just stuck about 15-20 minutes earlier, and then updated after I toyed with it for a bit. I thought I'd share anyway, so my story is out there too. I've only noticed it once last week, although I have a feeling that it may have happened before... I just haven't really taken notice until the headline caught my eye. That's right guys -- this story is all over the media, so hopefully that will speed up Apple's fix! AppleInsider and CNET both have the story, as well as a few others.


I work and live in the same immediate area. I walk to and from work, and the walk is only 5 minutes. I live in Lincoln Park, which is a city bordering the southwest area of Detroit. Last week, I went home one day for lunch. I left shortly after 1pm. After getting home and eating, I checked my phone so that I wouldn't be late getting back. My phone said 1:05. Being that I had walked 5 minutes home, walked in the building, unlocked the door, prepared lunch eaten... I knew it wasn't right. I checked another source and it was around 1:15-1:20. So I started fiddling with settings. I remember toggling cellular data first, since the time is set from the network. Turning that off and back on didn't help. I tried turning automatic time on and off, and that didn't help either. I hadn't read any articles or this forum yet, so I didn't think to toggle LTE. At this point I don't remember exactly what fixed it... although I'm fairly certain it was turning the phone off and back on. I feel like after the reboot, it showed the incorrect time for 10-20 seconds and then updated.


I haven't had any problems with iMessage, push notifications or the like. No error messages saying that my date/time are incorrect. Most likely since the variance in my time wasn't nearly as much as others. It did happen in my home, like the others, and I'm also using an iPhone 5 on VZW. It seems weird that the time was stuck around the time that I left work... and the only possible explanation I can dream up is that when I passed through one of our dead zones by the time clock, that it didn't resync the time when it got back into service. It could very possibly be LTE related, because while I live in an LTE area, the heavy construction of my work building often causes our phones to fall into 3G or lose service altogether. Albeit, everyone else loses service more often while those of us with VZW tend to just lose LTE. (;


So there ya have it. Although the one Sprint user did post, it seems like 99% of the problems are with VZW. I'm turning off notifications to this thread because I don't want 30 million emails, and I probably won't think to come back to visit unless I notice the problem again. If anyone could benefit from further info from me, feel free to shoot me a message.


Lastly, I want to join everyone else in stating that Apple and VZW need to work collectively to get this fixed. Like YESTERDAY. They could at least acknowledge the problem so that we know a fix is in the works!

Oct 18, 2012 11:34 AM in response to Hyperyellow

Just when I thought everything was good, I noticed my phone said it was 10:11am when my laptop, the clock on the stove and the battery clock on the wall said it was 10:48am.


I have a Verizon, iPhone5 64G, black that I've had since 10/4/2012.


Time was fine when I went to bed; this was the first time I noticed it. Haven't gone anywhere.


The other issue I have noticed is my phone doesn't always revert to wifi when I am in the house. Sometimes when it is on wireless it will also revert back to cellular.

- I've noticed the same thing with my new iPad which has both wifi and cellular, and is Verizon.


I had noticed this with mynew iPad before iOS6 came out.


I never had the cellular vs wireless problem with my original iPad on AT&T or my iPhone4 which was also AT&T. It would readily go for wifi wherever I went if there was an active wifi connection.

Oct 18, 2012 11:38 AM in response to Hyperyellow

I sure wish Apple and Verizon would "team up" to work on and resolve this issue rather than continue to just point fingers at each other.


Stuff happens; technology doesn't always work right the first time and there are so very many little details that can trip you up. Anyone who is tech familiar at all knows that. But what is the most disappointing is not that there is an issue (to me) but the way the two vendors are behaving, the lack of acknowledgement, the lack of communication, and the finger pointing.

Oct 18, 2012 11:51 AM in response to Cheryl CK

Could not agree more! New technologies come with bugs. Whens the last time you didn't have to update a piece of software from a category leader?


To me, what was shocking, was that the Apple Support Techs were completely unaware of the issue when I called with the issue yesterday. This thread was already days old, with dozens of comments, but you would have thought I was talking about manned space flight in the 1890s!

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iPhone 5 time and date issues

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