getting good tech's is about like the lottery sometimes... The first time I called the other day the first person I spoke to insisted that he was every bit the same as the "tier 2" I was requesting ... he denied any knowledge like what you ran into, I called back in and bullied my way through the girl I was speaking to and simply asked to speak to a tier 2 tech ... that person was willing to take the time to look for me and found the numbers I listed previously. Generally speaking you'll get this anywhere, everywhere you go ... some tech's are no good and some are worth the money they're paid.
I would call them right back and ask them to look up one of the ticket numbers that have been given here. Explain to them that you know that that ticket is on someone else's account and that you don't need or expect to receive any information regarding whatever that account might be. (Normally, this either confuses the tech you're speaking to enough to get them off their script and actually listen to you and what you're trying to accomplish) Proceed to explain that you are experiencing the exact same symptoms and conditions as the ones listed in the ticket. (assuming you're experiencing everything that everyone else has been describing in this thread that is)
Here are some things to try or information to have on hand that should help them know that you're not just another complaining customer (no offense to them who might willingly place themselves into such a category):
- When the time/date has gone (or goes) haywire ... turn airplane mode on, watch for your radio status to show no signs of connection, then turn it back on. Check your time/date ... if the date/time updates correctly, make a note of it.
- If it doesn't or the next time it happens ... go to settings -> general -> date & time -> Turn 'Set Automatically' to OFF. Check the date/time, again if it corrects itself make a note of it, if not set the time manually.
- The next time it happens, turn the phone off (holding the lock button). If there's no change do a hard reset (holding the home and lock buttons). Observe the time and take note if it has been corrected.
D1 - Do a network reset ... go to settings -> general -> reset -> Reset Network Settings
-be aware this will clear any saved wireless passwords you may have for you home, school, office, kids apartment, etc... turning off the phone and turning on airplane mode essentially do the same thing, but tech support likes to offer this as they troubleshoot.
- After resetting your phone may reboot, after it has finished and shows a good typical signal, check the date/time. Again, note if it has corrected itself.
- Lastly, try turning off LTE (settings -> general -> cellular -> set 'Enable LTE" to off. People who have done this have reported (I am one of these also) that with LTE turned off, the date/time has not glitched.
I have tested the LTE = OFF and within hours of turning it back on my date/time has glitched. Above all else this points a glaring finger at where the problem most likely is. If the tech pushes to have restore your phone, or to take it to an apple store, politely decline and ask to speak to a supervisor. There have been enough people (in my opinion) that had have their phone replaced (and multiple times) and then still continued to experience the issue to show that replacing the phone is not a solution. All it does it push you off a few days until you've gone through the trouble of convincing someone at the apple store of the trouble you're having and then setting up a new phone.
I would insist on having a trouble ticket opened and linked to one of the aforementioned tickets. This is how they substantiate an widespread issue. In my case as a corporate mobile administrator, I have called back just to ask a tech to look up a ticket and verify that references and links were put on the ticket as I asked. But I can be a punk like that sometimes ... hehe.
