iPhone 5 time and date issues

I'm another Verizon user experiencing the same issue(s). I went to the Louisville (Oxmoor) Apple Store today.

The person that helped me was very friendly and nice, but said this was the first time he had heard about this problem. We did a restore on my iPhone. Within 3 hours, my clock and date was off again by hours and days. I did a network reset a couple of hours ago. So far, so good. It seems useless to drive to the Apple Store and get help when the help doesn't help!

Just adding, I've have this issue as well. I purchased to iPhone 5's from the Verizon Site as a pre-order. They've worked great until yesterday (October 18th) and that is when I started having time issues.

What is happening is the internal clock stops, and the only way to get it going again is to preform a soft reset, or by making a call.

We use our phones alarm function to wake us in the morning. Yesterday my alarm did not go off at 5:30AM because the phone said it was 9:14PM. This morning my wife's alarm did not go off at 6:30AM as it said it was 10PM. I did check her phone this morning at 6:01AM and it was set, so some time between then and 6:30 it switched times on her.

Just reading the Verizon thread on this issue and noted that there are Android phone owners reporting the same issues with their LTE phones, so while some Apple techs are accepting responsibility for possible iOS6 issues it may well be the Verizon network. Though I see in the thread above Sprint users reporting the same problems...I guess our collective best hope is that this story rises to the national media and out of the blogs and gets the attention of some Sr. execs at Verizon and Apple....Any one have Tim Cook's email? Or perhaps we can all take turns forwarding the link to this thread to outlets like the WSJ Tech blog or NPR and hope that someone picks up on the story...

Just another addition. I am having the same issues ((and have since I received my iPhone 5) and am on the Verizon network located in Louisville, KY

I just got off the phone with Verizon and they said they are aware of the issue however they have forward this information Apple and are hoping Apple releases a push to correct the issue. As many others have said, it seems that Apple is blaming Verizon and Verizon is blaming Apple.

In the interim, I have gone to the Privacy settings, switched the "Setting Time Zone" to OFF and gone to General Settings, switched teh "Date & Time - Set Automatically" to OFF per Verizon. I normally just have to restart the phone and it fixes it for sometimes days and sometimes just hours.

So as of 9:30 EST per Verizon there is no fix. Very frustrating as such an expensive device should not continue to have issues like this.

Hello all, I may me wrong but its worth a try. I did this and so far no more date and time issues. On the Iphone 5 go to settings,cellular,roaming, and turn off International CDMA. Mine was on (on may be default)and you dont need it on unless you travel out of the US. Yours may have been off and you still have this problem. if so please let me know. As I said, it may be a fix or maybe not. worth a try...

Did you mean privacy? I'm not seeing any date/time settings anywhere in Settings -> Privacy.

You and I are neighbors, my home is in Pewee Valley and work is in Shelbyville ... a couple of us here have made the same setting and still had the date/time glitch. As others have commented in the thread turning off LTE seems to be the best option for avoiding the date/time glitch.

I have contacted our account rep with verizon asking him to look into the ticket to see if an update is available on a ticket I put in a few days ago. Hoping to hear something soon.

Yes, actually did 2 things. I'll give you a better description (though I only did this about 45 min ago, so we'll see if it works...so far so good for this short time frame)

1. Settings --> Privacy --> Location Services --> System Services --> Setting Time Zone --> OFF

2. Settings --> General --> Date & Time --> Set Automatically --> OFF (then it will ask you to set up time manually)

Hope this helps anyone but again, my 2 cents is we shouldn't have to be doing this for a $300+ phone. Lets see if Verizon & Apple can get their stuff together and fix this problem as its been going on for a while.

I also have had this issue since a few days after I received it on Sept 21st. I have done restores, resets, etc. The only thing that works is turning off LTE. My date and time would go back to Sept 21 or 22nd everytime it switched, until Tuesday when it turned back to October 13th, so there is not a consistant range that it reverts to.

I turned auto date and time off and tried manual.. NOPE, still changes.

I read on here to turn off LTE and 3 days no issues!!! That is the longest I have gone with out having to do the airplane mode on/off trick to get the time to adjust.

Please Verizon or Apple fix this issue 🙂

My iphone 5 is also losing the time. Yesterday it said it was Sept. 17 and the time was an hour early. This morning the date was correct but the time once again was an hour early so my alarm clock did NOT go off. What's up with this? Also I am on Verizon and live in Indiana.

Sorry guys its settings,general, cellular,roaming, international CDMA off. I have tried all other ways described in this forum. The only one that has worked was the LTE off. I am testing this new possible fix and the LTE is on with this setting. So far so good.

Another in Louisville, KY. One iphone 5 user who lives near Shelbyville has had this problem since day one. She was in Lexington in the hospital for a week. Happened daily in both places. In addition, she had problems calling out often getting "circuits are busy." Swapped out phones at Apple store and still happens. Both areas were probably weak LTE. It's 3G in her home.

When we visited in Shelbyville, it happened to wife's iphone 5.

My wife and I live in Hardin Co and use extended LTE from Bluegrass when in home area. I've had no problems with time or date since day one. My wife's iphone has had it twice now. Once in shelbyville and just this morning at Ft. Knox.

Swapping phones out doesn't help. Restores don't. It's a wait on Apple and Verizon to provide a fix. The more exposure we can get with blogs and media, hopefully it will get addressed. Makes me wish Verizon was getting Nokia 920. We're new Verizon customers from AT&T. We've never had this kind of problem.

good news, I just got a phone call from a Data Sales Manager with Verizon who was following up on my ticket. He explained that the issue has been escalated. He did indicate that it was an issue that Apple was going to be providing a patch for. As I told him, and as has been said here ... I'm just glad they've acknowledged the issue and are working on it.

From an IT guys perspective(mine), let me say that this is one of those things that is a headache to troubleshoot. People have mentioned, and no one has offered any contradiction, that no one has actually SEEN the date/time in the process of glitching. IF YOU DO PLEASE make a very detailed note about it and call up verizon. That may be a golden key for whomever is trying to figure this out. Trying to track down exactly what is happening can be a very difficult task. Granted there's people who're way more knowledgable than I who are responsible for resolving things like this.

The best thing any of can do is to continue to call in periodically to express that the problem still exist, if there are any account credits to be provided, a log of call-ins is the best foundation for requesting money back.

that's my PSA... thanks

And I am still 24 hours Date/Time stable with Auto Set off only (in Norcal). While others report that has not helped. Wierd. There seems little doubt LTE is the issue. Just wonder it the comment from the Verizon rep about needing to keep LTE on to recieve any patch Verizon might issue is real or not.

I'm not sure if anyone else has noticed this but the time and date issues are more than just an inconvenience or disruption for the alarm clock feature. When the time is wrong it affects all the vital functions of the phone. When my time/date is wrong, I cannot send or receive messages, texts or emails. Email seems to be affected the most. Even after the time goes back to normal, my emails will not load. I just get the "spinning wheel" forever! I must reboot my phone in order to force it to load new messages. All will work fine again until there is another time glitch. In hopes that Apple and Verizon are following these posts, I just wanted to reiterate that this is more than just a nuisance, it can render the phone completely useless. As advised by Verizon tech, I occasionally switch back to LTE to check for updates, but most of the day I keep it on 3G in order to maintain reliable phone function.

I think the extent of effect depends on how wrong the date/time is. On domain networks if the time is more than a few hours wrong a PC will not authenticate with the servers it might normally does. I wouldn't think cell phones would be very different. I've had my time go off as little as a hour and I was still able to text and surf. Other times though, it's been 12-14 hours off and I couldn't access internet, texting, etc...

As far as making national news, from some of what I've heard the effect is not in 100% of verizon networks. There is a lot of variance in the underpinning of the cellular network. As in which backbone entities provide the trunk bandwidth, how old equipment might be on a particular tower, or in an area of towers. Without knowing any of the details of how it all actually fits together, I'm willing to bet that there is a particular combination of circumstances that allow/cause the issue to happen. I'm mostly guessing...