iPhone 5 time and date issues

Reporting from Michigan again...so far today my phone clock/date has NOT reset ( I hope I am not jinxing myself haha). I did do something to the phone last night so maybe that fixed the issue or maybe they are actually fixing whatever bug they have. When you go into date and time, my time zone said "New York", I began to wonder if there were other cities listed that were also on EST, so I searched for all the major cities in Michigan. Detroit is listed, so I selected that. Since changing the time location to Detroit, I have not had any issues. I did this at 10PM last night and usually by this time of day it will have already reset to a different time and date a few times. Hope this might help, or maybe my phone just isn't feeling as glitchy today....🙂

iPhone5 16GB Black

Mount Pleasant, MI

According to multiple Tier 2 Support techs I've talked to and also on this thread there is a Master ticket # for this problem. ( when you call in and report a problem they assign your problem an individual ticket #) .... So since there is apparently Support techs saying they are unaware of this UNBELIEVABLE ! You need to give them the master ticket # so they can find it and also I was told by my support tech that it is good to be attached to that ticket # even if you are given your own individual ticket # .

Hope all of this helps.

🙂

Seems like it occurs when switching networks (3G to LTE), at least some times. I checked my location in the clock settings and noticed that, among Cupertino, CA, New York was listed. I'm closest to Los Angeles area, so I removed both and added Los Angeles.

Anyway, not having a reliable alarm clock is a real problem; VZW and/or Apple might cost some of their customers their jobs.

I will post back if changing the area my time is attuned to fixes the problem (doubtful).

Yes. I know what you are all talking about. First off I love my new iPhone. It's the first I've owned even though I been a long time Mac and iPod user. My first iPhone arrived scratched from the factory which is a whole other issue. They got a extra $100 from me because Verizon only had the 64gb in stock and I didn't want to wait another couple if weeks.

Anyways, back to the time issue. I just started having it yesterday. Only the time was affected by 4 hrs. I set to manual and when I awoke this am iMessage said that my times settings needed to be updated. I did and everything was back to auto working fine. Then at lunch I lost 30mins and 4 days behind. Switched back to manual which iMessage came up again to remind me to update. Finally, I called Apple. They told me to do everything short of resetting my phone. When I tried auto again it worked (I was on wi-fi). Apple said if you put on Manual and time doesn't change then its not a software issue. He didn't come out and say it, but basically he said that Verizon was the problem. Then later this evening after being on auto for an 1hr when I left wi-fi range and switched to LTE the time issue happened again. I finally went back to manual. I noticed that when you switch between auto and manual when in LTE Range, the time doesn't display properly and gets even further off. It had me back on Sept 15.

THIS SEEMS TO BE (from my experience and opinion) A VERIZON LTE PROBLEM!!

I didn't have any issues with my Droid X losing time on the 3G network. Verizon will not admit its there problem and Apple want admit its theirs. Best thing is to set to manual and deal with it. Of coarse that ***** when traveling, but its the only way I can be assured my alarms and calendar appts. will be right. Until Verizon works out the bugs off LTE this will probably always be a problem. I mean, if you have turn off 4G LTE to keep your time synced up, I could have just saved $300 and got a 4S. That's one of the main reasons I went to the i5.

Hello all. I wanted to give a update. After a week of this issue its still not fixed. I have been using phone with the LTE off. I triedturning it on again yesterday and when I picked up the phone a while later the time was wrong. I went into setting and turned off LTE again. As soon as the signal reset the time reset to normal. This happened seconds after I turned off LTE. I called Verizon a few days ago with a status update on my ticket number. No solution yet. I have been setup to start receiving a credit on my bill for Loss of use of LTE. You remember LTE? THE FASTEST NETWORK.(yea right) I know most of you know this but turning off LTE works 100% for me. Try it, you might like it.

Just wanted to give an update...

Ever since I changed my city from "New York" to "Detroit" in the date and time settings, I have not have the date or time change once. I have had no clock or date "mess ups" since Tuesday afternoon (I was getting 3-4 mess ups per day prior to changing the location). So either Verizon is fixing their issue in my area, or by changing the location to Detroit, that has corrected the issue.

I just hope that it stays this way and doesn't again change date and time on me to make me mad. I will post again in a few days if it continues to stay correct or if things change. I am still setting an old school alarm clock yet because I still do not trust my iPhone, lol.

Fingers crossed 🙂

iPhone5 16GB Black

Mount Pleasant, MI

I don't think that's going to do it. I live in Midland, Mi and have problems everytime I go to the West side of Midland. I have been using the Detroit setting and still have the time change everytime I go to that area.

I WAS having this problem multiple times a day.... But, after doing this, I haven't noticed it for a few days...

1. Go to Settings - General - Date & Time...

2. Turn 'Set Automatically' to 'OFF'

3. Go to 'Set Date & Time' while the clock is wrong!

4. Set your phone to the correct date and time...

It's been about 3 days since I've noticed the date and time being wrong....

ALTHOUGH... I just turned 'Set Automatically' to 'ON' and the time changed back to September 27th and the clock was 1hr and 30 min off again.... I'll be leaving mine set to 'OFF' from now on....

To sum it up! There is nothing any of us can physically do to our phone settings that will permanently fix this time and date problem. There are a few options we can use to correct it, if the time changes, but that is only a temporary correction, the time will inevitably change again if your LTE is on. This has been going on for over a month. The same 5 or 6 suggested "solutions" keep getting posted over and over again throughout the past 33 pages of this thread. They do not work. The only sure-fire way to prevent the time shift is to turn off LTE. This is an obvious LTE problem that is out of our control and cannot be fix via our hardware. It seems to be a Verizon LTE problem either related to their tower signal or a conflict with the phone software. I don't believe this can be fixed until there is an iOS/carrier update. Verizon & Apple, we need a fix now!

It means that when you call Apple with a problem, you are given a ticket (case) # When there is a BIG issue (Incident) they create a case for that incident. Every case related to the incident they get from their on out gets "related" to or "tied" to that case.

I literally was just checking recent posts and was about to post one myself saying that I haven had an issue for a couple days, then my phone showed the notice; your time and date are incorrect please reset in settings.

It was showing to be sept 19th in the morning.

Each time it happens I get more irate... Big clump of BS.

The same suggestions on how to fix it continue to circle around because Verizon and Apple continue to suggest them to people that call in with the issue.

Any time I call in with the date/time issue the helpdesk person is oblivious to the issue at all and they immediately start trying to help me with the same sugestions and I tell them that I have already been down that road many times and none of those things help. Then I list all the things I've done to try to fix it and they inevitably ask me why I've called.

My favorite is when they wont pass you through to a technician who may know what he is talking about until you call back on a different phone. It seems to escape their delicate sensibilities that you only have 1 phone and that you kinda rely on and pay a lot of money for it to work correctly

I just want to chime in that I'm having the same issue as a Sprint iPhone 5 user. I haven't read all of the 33 pages, but what I did read seemed to indicate this issue was exclusive to Verizon. That's not the case, at least for me.

I bought the phone on 10/3 and started noticing the issue a coupel of weeks ago.

Add my name to the list of unhappy iphone 5 owners.

My time/date problem starting happening last weekend- a day or two after activating my second i5 ( 1st one came damaged and I used it until a new one arrived). I have now set auto-time setting to "off" and it has not happened for many days.

When I called VZ last weekend the girl said she had never heard of this problem, however when she put me on hold so she could call Apple tech support she searched the web and found various things pertaining to it. Apple tech support was no help to her and she claimed that she would escalate it to a higher level and get back with me (she never called me back).

I live in the suburban Detroit area.

By the way, when I'm up for a new phone in 2 years, and if the iphone 6 is just coming out, I think I'll wait a few months before getting it. It's too bad that customers have to be the ones to find the bugs.

My iPhone 5 is going back today! Had the problem with time sync from day one, spent 2 weeks dancing with Apple about it lisening to "it is a Verizon problem" and Verizon saying "it is an Apple problem" and I have had it! If AT&T could actually complete a call I would bail on Verizon too but AT&T is the worst carrier out there!