iPhone 5 time and date issues

I am on 7.0.2, iphone 5c, t-mobile in North Carolina and i have wrong time for the past day.

Both automatic and manual setting wont keep the time right more than a few minutes.

Tried the LTE off trick and it did not work.

Tried the network reset, did not work.

Will update tonight to 7.0.3

Hi HoddzDj - just wondering how you got on with changing your SIM?

I've had the same problem with my iPhone5 - pretty sure it started with ios7 - update to 7.0.3 didn't help. I'm on a Tesco Mobile Ireland SIM only plan (they don't offer iPhones). Tesco mobile deny any problem at their end and no one else (apart from Tesco mobile themselves) has replied to my post on their support forum in the past 2 weeks. Anyway had a couple of lengthy web chats with Apple support and tried all their suggestions eg toggling auto time zone, location services etc all to no avail. In order to eliminate the network being the source of the problem they suggested setting the time manually - I'd already tried this though. In fact I've also turned on airplane mode but no joy. In the end they suggested restoring as a new phone in case the error was being carried over in my backup (had previuosly tried restore from backup) - this didn't work either. Since restoring I've tried airplane mode, wifi off and cellular data off and the error still persists. Also checked to see if my wifi router timeserver is accurate - it is.Synciing with itunes doesn't work either.

I'm guessing that a small production run of iPhone5s have some problem keeping the correct time on ios7 - I'll put this theory to Apple tomorrow and post back afterwards. Interesting the last Apple support guy I'd talked to said he hadn't come across this problem before - will give a link to this thread tomorrow!

Here's my iPhone5 info:

Nice Name: iPhone 5

Machine Model: iPhone5,1

Name: iPhone 5

ModelCode: iphone_5

Family name: A1429

Group1: iPhone

Group2:

Generation: 7

CPU speed: 1.3GHz

Screen size: 4 inch

Screen resolution: 1136x640 pixels

Colour: Black

Production year: 2013

Production week: 31 (August)

Model introduced: 2012

Capacity: 64GB

Memory - flavour: xx

Factory: C7 (Maybe Refurbished?)

Hi digitaldr99.

Changing the SIM did not help at all. The issue is still happening and I too have tried all of those troubleshooting ideas in your post. Looking through your specs, you have a refurbished handset (as do I) which I guess could be something to do with it. However, mine is only a 16GB model.

Every person I have spoken to at Apple have not heard of this issue before, and I have been fobbed off with the usualy 'it's a software issue, restore the software (not from a backup) and it will be fine' but this hasn't helped at all.

I'd be interested to hear from you directly, my email is my username on these forums at gmail dot com, if you get time to drop me an emamil I have a few things you could try.

Just purely for reference, here are my iPhone details...

Nice Name: iPhone 5
Machine Model: iPhone5,1
Name: iPhone 5
ModelCode: iphone_5
Family name: A1429
Model Number: MD297
Group1: iPhone
Group2:
Generation: 7
CPU speed: 1.3GHz
Screen size: 4 inch
Screen resolution: 1136x640 pixels
Colour: Black
Production year: 2013
Production week: 18 (May)
Model introduced: 2012
Capacity: 16GB
Memory - flavour: xx
Factory: C7 (Maybe Refurbished?)

I had another webchat with Apple support today - after a few minutes I was put onto a senior adviser who arranged a call back from one of the engineers. Anyway the engineer called back right on time. He seemed to agree that it was not due to a wifi/carrier issue as it is still there in airplane mode/when the time was set manually. He asked me to take a few screenshots and videos and also to try to see if I could establish any pattern. He figured they might need to send me a replacement and take mine in for testing.

Anyway I have discovered something new - the phone keeps perfect time as long as it's awake (I disabled autolock) Once it's put to sleep it starts loosing time and does not autocorrect when woken - the set automatically switch needs to be toggled for it to pick up the right time again.

I have to say I was very impressed with Apple technical support - they escalted the problem very quickly and the engineer called me when they said he would and he gave me his extension too. I'll email him later this evening and keep you posted on my progress.

Hi there! i live in israel, and i have the same problem. I just got a new iphone 5c and two days ago it started. I tryed all the workarounds, including reseting the iphone (not from backup). Please i would love to hear what apple has to say about it... it seems am i am the first one in israel to face this issue... i've been talking to people here, and they look at me as i am crazy... it is so frustrating...

TO FIX -----> take phone to apple store. Tell them all the steps you have went through to correct the issue.

Ask them to replace the defective phone.

Same thing happened to me. Must have been a time circuit issue.

My nearest Apple store is 2 hours drive awayc😟. The engineer I am talking to in Apple was off today so hope to hear from him tomorrow. I got the impression from him that they will be replacing my iPhone - I have Applecare so qualify for the express service so it should be pretty painless. I sent him a link to this thread so hopefully he can see that I'm not the only one with this issue.

Please help. I am going crazy with this. No one can tell me what is wrong. I am going back to the store tomorrow. Date and Time change. Started on Monday Nov 18th at 8:30 PM Pacific Time. My phone changed to Jan 7, 1980. Since then, every day it changes. On Tuesday the 19th, it changed to Jan 8, 1980, on Wednesday the 20th it changed to Jan 9th, on Thur the 21st it changed to Jan 10th. The time goes to 5 ours ahead everytime. Exactly 5 hours ahead. I also get a Server Authentication Issue Warning.

Okay, so I came by a solution this morning. I can't speak for all other CDMA-based carriers (which seems to be the issue), but as a customer of Straight Talk, I called them and they registered some kind of update with my device that allows communication between their leased towers and my device (as if it wasn't already on it? 😝). There was no "downloaded update," per se, on my phone, but rather something they did on their end.

I knew this had to be a carrier's tower signal not pushing the time to me, or a lack of constant communication with the tower, because my iPad mini Wi-Fi has the exact same OS, same settings, and the time is okay. Although I was able to use data, place calls, send MMS, etc. there was some issue on the carrier's end.

Regardless, if you're experiencing this issue, call your carrier first to see if there's anything they can do for you, as this doesn't seem to be an Apple device issue. Cheers, all! 🙂

As a quick update, after they pushed this update through their servers, I was unable to receive mobile data. I was on the phone with straight talk for over two hours, and they finally played the "blame Apple "card. I'm going to try to connect the phone to the AT&T network before I send it in for a replacement (Apple was amazing at offering a replacement device).

Right now it is running off of Verizon's CDMA towers, but I will attempt to transfer the service to an AT&T Sim card and use that in the device to see if it is indeed a VZW issue. Will update.

Hi Aristhon - any update on this yet? I also tried a different SIM - no joy 😟 Anyway Apple got me to erase all content and settings and to activate the phone without signing into my itunes account, put it in airplane mode and then put it in standby - problem still there! So it's going back to them - I will update when I hear from more.

I suspect it may be an antenna problem as it frequently drops wifi (other iPhones in the house don't) and the bluetooth which has always been flakey has now stopped working entirely.

After more than a month of calls back and forth to Apple support they finally came around to the idea that it was a hardware fault. I was initially impressed that they had assigned a specific support agent to me and he had given me his direct contact details. Just a pity he never answered his phone, rarely responded to emails and managed to lose some of the information I had given him. In the end I gave up on him and started dealing with someone else who admitted that she couldn't contact the original support guy either! She said that she needed to talk to one of the engineering guys first so she scheduled yet another call back. I was expecting some gee whiz technical stuff but instead she just talked me through more or less what I had done already. Back up to iCloud, erase all contacts and settings then skip signing into my itunes account (this is the only thing I may not have done before) and turning on airplane mode. Needless to say the problem was still there!

So she arranged for the phone to be shipped back to Apple and promised a new replacement phone in retail packaging if it was found to be faulty. I asked if I could avail of the express replacement service (as an Applecare policy holder) but was told it didn't apply. I figured maybe if I went for an express replacement I might end up with a refurbished phone again (I already had a replacement due to faulty lightning connector) so I didn't question her any further.

During the 7 days I was waiting for my phone I had to use an iPhone 3 which was unbelievably slow so I bought a sim free Motorola Moto G - a brilliant phone for the money.

And now for the happy ending - I got a brand new iPhone 5s which I promptly sold as I am happy to use the Moto G until the next crop of high end Android phones are released. I might even consider the iPhone 6 if it's got a bigger screen than the 5. Also just cancelled my Applecare.

All in all this has soured me against Apple (pardon the pun!) - they're very good when it comes to platitudes and SoCal speak "thanks for reaching out to us today!" ( this is European Apple support!) but not so good when it comes to real customer service. It was like they couldn't
believe that an iPhone could possibly have a hardware fault (albeit an unusual one) and figured that it must be something external like my wifi network of provider even though my wife's iphone with the same cell company was fine. But I guess they did replace the phone in the end - not sure why it took them five weeks though.

I just posted the following and then found this thread:

So here's the problem - about a month ago, my iPhone 5 (with iOS 7) started randomly changing the date and time. The only thing that works is to turn it off and turn the phone back on again - each time I do this, FaceTime and iMessage shut off.

1) I went to the Apple Store and they told me it was a Verizon issue.

2) I went to Verizon, and they sent me a new (refurbished) phone....still happened.

3) I reset the settings....still happened.

4) I went back to the Apple Store and they said that it was because there was a "bug" in my iCloud. Restored to factory settings and set it up as a new phone (without taking anything off of my cloud) - still happened.

5) Turned off the automatic date and time setting - still happened.

6) Went back to the Apple Store and was told it is an issue with IOS 7 and there's nothing that can be done until there's a new update.

Is the only fix getting rid of my iPhone? I'm so frustrated!

You should direct Apple support to this thread and in particular my last post above and insist that they give you a brand new iPhone and not a refurb. If it really was a problem with ios7 it'd be all over the net - they're a lot of Apple haters out there! I reckon my iPhone had an antennae problem as the bluetooth ,which had always been flakey stopped working completely and wifi was never great either - poor signal strength and lots of drop outs. The support agent I was dealing with said she would tell me what the cause was if it wasn't commercially sensitive - I haven't heard from her.

My girlfriend and I are having the same problem. We both have an Iphone 5 for Verizon and this started to happen after our vacation from LA and Vegas. It seems to only happen in our apartment which is weird but other people with iphones have the same problem when entering our apartment. Their time goes an hour ahead and the date changes to the month of april. Our Imessage also turns off automatically. I've called verizon and apple and both companies have yet to give me an answer. Verizon said they would send a tech support person over but I honestly think thats BS. Its very frustrating to have a phone less than 2 years old go to ****.

Oh another problem we're having is that our phones sign us out of apps for no reason. For example, I'll go into my instagram app and notice that I'm logged out and would have to log back in. Does ANYONE have an answer for this?