iPhone 5 bad call voice quality

Same in Belgium with Base.

Strange thing is that it only happens when I'm home and with incomming calls.

If I call back everything is ok.

Called Apple yesterday,they asked me 3 steps to do before they can say that it is a hardware problem.

If step 1 is not ok you have to go to step 2 and so till 3

1 Push on/off button + home button for 5 sec., iphone reboots

2 factory default reset

3 new sim

i started with 1 and waiting now, so far everything is ok and my battery life time is also better, my signal for BASE is also better, strange but for the moment it helpd, hope is stays...

Will let you know if it's still ok in a week or so...

I had the same problem, what worked for me was deleting everything (data & settings) from the phone and setting up the phone as a new phone.

The only thing I used icloud for was setting back my contacts.

It's been a couple of day's now and it seems that it works ok now. Just my battery seems to go down a little bit faster as before but still able to get thru the day without problems.

Should there be a turn for the worst I will post it here.

Hope that this can help somebody

iPhone 5 Verizon. Both original phone and replacement from Apple having the same sound quality issue. Robotic/tinny at best; unintelligible/garbled at worst. Until recently had an iPhone 4s that worked beautifully with the same numbers in the exact same locations. Have had to abandon many calls for unintelligibility.

LTE is turned off.

Verizon says they can't replace an upgraded phone (iPhone 5) with an older phone (IPhone 4s). Waiting to hear form Apple. Feel like I'm inbetween a rock and a hard place (Apple and Verizon) with a phone that doesn't work.

I too have been suffering intermittent poor speech quality and lots of droopped calls on handsfree. After 4 calls to my carrier (Vodafone) they now acknowledge that this is a hardware issue and will be relacing the handset tomorrow. Fingers crossed I don't get another lemon.

As others have said, don't be fobbed off - insist on a replacement as this just isn't good enough.

Just left my iPhone 5 at mobistar (supplier in Belgium) today. They are going to send it to Apple and hopefully fix the problem of bad voice quality, there is also a possibility I'm getting a new one.

Problem now is, I don't have a sim to put in a normal phone, because nano sim is just for IPhone 5. Tried a special holder but it's not working.

So conclussion is 10 days no phone or pay for changing the sim.

Thanks Apple for the great service!

Mine seems to be working now, so far. Didn't make a lot of calls but voice quality was ok...

I just removed the SIM, cleaned it a bit an re-inserted. Most people who got a new iPhone also did this.. so the problem might be somewhere with the SIM/insert SIM box.

Seems like this is a sensitive problem and might show up at anytime, on any iPhone 5.

Samething happen to me. I completely removed plastic screen protectors that came with iPhone 5 out of box, problem solved. I thought I could use them as screen saver like I had with iPhone 3gs, ( no problem with 3gs) "sandwitched" between OtterBox, but failed for iPhone 5. I have the 5 installed in Otterbox with no screen saver, no problem with voice quality.😎

OK can people please stop posting about leaving the screen covers on, do you really think that after a month of having problems with the iPhone 5, swapping the phone with apple numerous times, taking the phone back to the shop, calling the providers, getting the sim card swapped and testing all the different settings that we then realised that actually all it was was the plastic card still on the front of the phone.

I can't speak for everybody but I found this out within the first few minutes, I can't see that after a month people would have not realised this!

You are kidding someone! A phone for 700 or more don't work with screensavers, is accepted to you? After one month with critical network interruptions (not known by my older iPhone 4) and bad robotic voice, i change the phone. This new iPhone 5 works perfekt for me. In addition i use the same bought covers from the defect iPhone 5. Voice quality and network works more better and stabible.

Don't think the robotic voice and network interruptions have anything to do with screensavers.

I did a complete reset but didn't help at all. In a few days I will receive a new one, I will let you know the results!

I should have clarified, I got my 32gb iPhone 5 , yesterday via UPS, after ordering from AT&T Corperate Store, on November 1. I thought I had to send my iPhone 5 to Apple for warranty exchange because of voice volume issues. I apologize for stating obvious.😟

And it's back again..

How can we rely on such an unreliable iPhone ? I've used blackberry for years and never had a problem. I use iPhone for 3 weeks and I can't understand important calls. And now it will probably go to reparation for several weeks which means I can go change my SIM card again.. if they still have the old ones.

I miss my Blacberry already.

I have exactly the same problem as described at http://iphone5callquality.com

I am heard clearly, incoming voice drops in and out. Not on all calls though, some calls are ok.

Telia network in Sweden.

What I find very curious is that the person who discribes the problem in the link states that he already tested this on 4 iPhones 5 and that the problem persists on everyone of them.

If he just hasn't had bad luck the problem should be a lot more widespread, and this thread should have more than 18 pages. But this isn't the case, so what is causing this?

That is another problem with calling. It's not the main problem most of the people describe here (robotic voices), but it is also very disturbing. I think this problem is on every iPhone, but most people don't really notice the problem of this. And Apple will for sure not resolve this, unless they can with a software update.

What is funny is that I called Apple a couple of hours ago for the robotic voices problem, and I could barely understand him. Why? Because of that dropping in and out thing. If you have a good working iPhone 5 you better praise yourself.

I would not recommend anyone to buy an iPhone 5. It's full of bugs and troubles. They better test the iPhone 5s a bit better before releasing it.

Seems like Apple has troubles dealing with new technology.