iPhone 5 bad call voice quality

Same problem here in Bristol on the Vodafone network, I have changed my iPhone 5 four times now, the first three times apple called it a one off and blamed my provider, the last time they said they are well aware of the problem and it was unlikely to be fixed as its a hardware issue, great for our five business phones!

Obviously after over 200 posts on Apples own website forum, which they MUST be monitoring daily, I would expect a comment of some sort...the silence just suggests no solution will be coming available.

I have contacted BBC Watchdog today who are VERY interested in both this problem and also Apples poor response to the issue, they will be looking for more cases so speak up people!

I previously posted that I returned my Verizon iPhone 5 due to the bad voice quality that Verizon and Apple could not resolve, and reactivated my ATT iPhone 3GS while I waited for delivery of an iPhone 5 from ATT. I have been using the ATT iPhone 5 for a week now, and I have good voice quality, similar to the ATT iPhone 3GS (the previous robotic voice issue on the Verizon iPhone 5 is now gone). Note that I have some voice quality issue using my existing Bluetooth headset with the new iPhone 5, but it sounds good WITHOUT the Bluetooth headset.

FYI

Apple today sent a new iPhone. Everything seems to be fine now.

The ' robotic ' bad voice problem is gone.

So this is a hardware problem, obviously.

Greetings

Just got back from the Apple store with my second iPhone 5. Seems to have exactly the same issue. People I'm talking to sound robotic and distorted.

Everything else seems to work OK, but a phone kind of needs to work like a phone...

I'll give it a week and make them swap it out until they get it right.

Cheers

I bought a new iPhone 4s yesterday, sound quality was shocking. Until I took off the plastic film on the front and the back (I wanted to keep it on to prevent scratches). Sound quality is great now. Thanks for advice

I am just wondering, I have this on ocasion, like in 30% of the calls I get bad voice quality. The other calls go without problems.

is this with everybody who has this problem, or do you alway's have bad quality.

I am going to go and adres this where I bought the phone and see what they say...

Went to Apple store, "genius" said I needed to reset and restore iPhone before they could do anything. Did that this morning, first few calls after restore have been fine. Before reset, I noticed that the robotic dropout calls only typically happened when I received incoming calls, and only some of the time. So far so good.

30% of the time is spot on. I have the problem about the same percent of the time.

I can.t hear the person on the other end of the call and they can't hear me unless I turn on the speaker. Is this a setting problem, carrier problem or a bad phone?

I am using Mobilink Carrier in Karachi-Paistan on a newly procured iPhone 5 with 64GB. Earlier, I was using iPhone 4 but there was no such problem. However, I will contact my carrier for the issue and/or may shift from current Service Provider to another Service Problem most probably Ufone Pakistan.

Can someone help me in this issue?

Aziz-Ur-Rehman

Karachi - Pakistan

As the reporter (www.sddt.com/phil) who began this thread, here's what I have learned from a very reliable inside industry source regarding call quality using a Bluetooth headset,

Apple engineers never adequately tested their new iPhone 5 with Bluetooth headsets, and Bluetooth headsets from a number of companies perform poorly, experiencing dropout, robotic sounding conversations and other anomalies. A software upgrade to the headsets will make a big improvement, but Apple engineers are still working on further improvements to the phone itself, that likely will result in a software fix. I’m told this is a consequence of Apple’s ultra-high secrecy that prevents their phones from being more widely tested before being released. So this refers just to headphone use. When others post their problems, specify if you are using the phone directly or through a BT headset.

Phone directly , no problems with wired headset or speaker phone. Also no problems connecting via Bluetooth in my car. Problem only lies when using the physical phone itself.

Guys

whoever has this problem with bad call quality in whatever form actual phone, bluetooth , speaker please understand this

IT IS 100% a HARDWARE ISSUE

Go to the nearest apple store or contact the carrier and insist on a replacement. Please insist on this

I did and got a new phone and have zero problems with the new unit.

If you get a bad replacement please go and replace it AGAIN until your problem is solved.

We are a very very few of us with this problem.

Hi Guys,

I'm from Hungary, my carier is T-mobile. Regardless I use edge, 3G, 4G, car bluetooth etc. this robotic problem still exists. I sound good, my partner sound a robot mashine. I'm gonna go to my carrier and insist on replacement of make them find a solution to my problem. If I find a solution I will share with you guys 😉

I have the same problem in Belgium.. the caller sounds like a robot. It happens 30 percent of the times, and if I call back it works fine.. So far it was only when receiving a call.

What a mess Apple. Take your responsibilities and reply to this thread.

Same problem here, also in Belgium.

I called Apple and will receive a new one. Fingers crossed!