iPhone 5 bad call voice quality

Yes I did it today - complete waste of time. I went back to factory default, reinstalled phone without any additional apps. exactly the same... don't waste your time or build up false hope like I did

'The reliable source' was only mentioning that Apple switched from using 'Audience's' technology to their own technology after the first Iphone 5's were released and that the second bath was causing problems. Now he cannot fix it because he is not a telephone software programmer or hardware expert and does not work for Apple, this is what he was told from a representative of Apple to explain why so many of his customers were having problems while others were not...

My 2nd iPhone 5 works fine with o2 Germany in Berlin. But i was in Bawaria for three weeks and there were old problems with my 1st iPhone 5 back again. Static and robotic voice and often call drops with Edge- and a terrible WLAN-connection in hotel.

My iPhone:

1301...

Model introduced: 2012

Serial number: C38JKYE8DTWG

Production year: 2012

Production week: 42 (October)

Name: iPhone 5

ModelCode: iphone_5

Model Number: MD299

Group1: iPhone

Group2:

Generation: 7

Machine Model: iPhone5,1

CPU speed: 1.3GHz

Family name: Become a pro user to see this information. (sorry)

Screen size: 4 inch

Screen resolution: 1136x640 pixels

Colour: Black

Capacity: 32GB

Factory: C3 (China)

External link: Technical specifications by apple-history.com

External link: Repair guide by iFixit

Uitbreidingen: Uitbreidingsmogelijkheden van dit apparaat

But it works more better than my 1st!

I've recently begun using my phone for work and noticed this issue. I've been on conference calls where one person sounds fine and then others I cannot understand at all. Usually those that are speaking softer. I've tried with and without the earpods and both have the issue but with earpods it is considerably worse. Swapped earpods for other earbuds and headsets and they are equally as bad. When I called support I could not understand anything the rep said then I unplugged the earpods and explained my problem. Got the usual - reset, restore, blah blah blah. This is unacceptable! Apple should be addressing this problem. Next step is to the Genius Bar I guess and see what they say.

Im referring to the "robotic voice" problem, so called.

When Im turning off a DECT Phone close to my iPhone 5, the robotic voice problem is gone.

I dont know whether DECT Phones are known in the US?

In Europe they are everywhere...

Hi Friend,

iPhone 5 provides a microphone in its back to know the enviorment noise and filter it, making your calls more clear to listen.

In other words, if you are using a case to protect your iPhone 5, it maybe is disburbing that microphone, then make your calls bad voice quality.

Check about it.

Hope it helps.

The DECT issues is one factor that may be causing these issues. In the US, AT&T refers to them as microcells. AT&T stated that my area is surrounded with these Microcell's and as I mentioned in earlier post's, this issue does seem to happen later in the evening and when I'm home which is where the "Microcells" are. Maybe we are finally onto something, wonder if this is something that can be addressed with a software update or would this be confined to hardware?

The DECT issue (In the US, AT&T refers to them as microcells)

is something, anybody can easiliy try:

Just turn your DECT phone (home or office) off or move away for about 20 m or so and

the robotic voice problem on your iP5 is gone.

Anyone else with the same experience?

I have the same issue – what a bummer. The newest and most expensive smartphone from my carrier, yet something as elementary as quality sound quality is not something I can expect.

If it had been a problem with this particular unit – no problem – sh*t happens. But obviously it is not "just this phone". From the many hundreds of internet postings I´ve found, this has to be a hardware or software related problem, that Apple should address and fix.

I have been Apple religiuos from my first Macintosh SE, through pizzabox machines, generations of Newtons, iPods, iPads, -Books and Pros and Phones – and I am sorry to say that I think the quality is going down. Apple has never been good at "listening to their customers", but with the exception of a few hickups, I have always felt the products have lived up to high quality standards. With the iPhone 5, there has been several signs that things have changed – and not necessarily for the better.

Can I live with a smartphone that drops calls and with a sound quality that makes conversation impossible, unless I am within 100 yards of a mast? No way.

Time to take a serious look at this, Apple – and come up with a fix.

holy sh*t this might be it! I always have the issue at work with a DECT telephone just next to me...

also had this in a specific room at my grandma's house and yes... there's a DECT telephone in there!

never really had the issue anywhere else. ****, can't belive a 20€ phone is messing with my 700€ phone.

That's one issue.

The main issue here is a software-bug concerning noise-cancellation and this bug is 100% not influenced by a DECT phone.

Anyway i tried a Google Nexus 4 and i can tell you that the call quality is ridiculous even to an iPhone5 with software bug.

I have no idea whether a DECT phone can cause some kind of interferrence – but in my case (and most others, from what I have read) there are no other telephones anywhere near my iPhone.

The fall-outs and sound quality problem has nothing to do with any outside disturbance.

We have two other iPhones in the house – one 4 and one 4S – only the new flagship 5 has the problem.

MB

I've been in the car, nowhere near a DECT phone, at work nowhere news a DECT phone and at home near a DECT phone. Who knows. I spoke with Apple support and their claimed no future updates. I think I'm going to start turning them in every week until it works. He's to hoping that I don't have an expensive iPod! Good luck everyone. Apple doesn't seem to care at this point!

Hi. I just wanted to confirm that my iP5 also have the same bad call quality (sound is cut in and out abruptly and often muffled). The symptoms are most prominent if the room is silent. I have compared the quality to an old dumbphone and both me and those I call have better sound (granted, the dumbphone use the 2G network).

As an aside, I have more problems with my current phone:

When I push the + volume button the volume sometimes goes down. This happens especially if the push is on the lower right side of the button.

This is my third iP5. First iP5 i got had a part missing/broken off in the glass/chassis connection and was sent straight back, next iP5 was swapped because of bad call quality and my last have both bad call quality and a faulty volume button.

Are these problems to be expected of modern smartphones? I start to feel a bit stupid complaining every second week on some issue. Is the technology now so "advanced" that issues with every product is to be expected?

My previous phone was a dumbphone (Nokia) from 2004. It is still working with ok call quality and just recently the buttons started to loosen.

if it´s a software issue,

either apple is gona fix it (i guess) or the jailbreaking scene soon will.

if it´s a hardware problem, apple is f***ed

This morning the news said that apples share price felt under 500 usd because they ordered less displays for the iphone. If they would tell everybody: "hey, we shipped over xx million iphones till now and they are all crap" than only god knows what would happen to the share price.

So the normal strategy is to wait till the next generation and make it better than. Nobody will complain about the bad voice quality in an iphone 5 when the 5s´s quality is good.

Thanks apple. If this is your point of view if feel sorry for you and feel sad about what became of you.