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iPhone 5 bad call voice quality

Got the new iPhone 5 and have bad phone call quality. The recipient of the call seems to be able to hear me ok, but their voice either isn't there or drops out or sounds grainy like when you have bad cell reception. Many times, the calls have just not connected. I know that that my cell reception and the recipients cell reception were excellent. This has occured when calling other cell phones, land lines, and toll free numbers. Anyone else having this issue? Have an appointment at Apple tomorrow morning to see what they think.

iPhone 5, iOS 6

Posted on Sep 24, 2012 4:54 PM

Reply
931 replies

Sep 26, 2012 6:57 PM in response to benfromholyhead

Wouldn't you think if this was some type of design flaw for all iPhone 5 devices or a software issue w/ IOS6 it would be a much larger issue for Apple and a lot more people would be speaking out.


When you pay assembly workers in China $1.78 per hour to build these phones, I would imagine there are some quality control issues. Perhaps we just received defective devices (hardware). I would think there would be a lot more complaints if this was some type of design flaw affecting all IPhone 5 devices. I don't think anyone swapped out their phone because they are all on back order.

Sep 27, 2012 7:13 AM in response to Applestastesogood

I would have to disagree--"but if it would be just hardware wouldnt the problem appear all the time ?".


Hardware components that are defective can work intermittently. An antenna or microchip can be defective and work properly at times.


I think it's safe to say it is NOT a network/carrier issues and it is NOT a signal strength issue. It could be an IOS issue, but I would think that if it was an IOS6 issue there would be a lot more forums and negative reviews regarding this problem. I've found that every reputable company that has reviewed the IPhone 5 has praised the call quality. There have been some complaints regarding other issues, but call quality has not appear to be a pandemic problem.


CNN: http://bit.ly/QVsViF

Sep 27, 2012 9:39 AM in response to joos8123

Another bit of data here...


I've been speaking with people I know who've been using both AT&T and Verizon over the past few years, and they've confirmed that the networks just "sound diffrent" which is what I could be experiencing. All of us are trying to describe the sound issues, and they seem similar, but it's possible we are experiencing different problems.


I switched from AT&T to Verizon which, according to the people I've talked to, sounds tinnier and more autotune-like. One of those people switching from Android Verizon phones to an AT&T iphone 5 say that it sounds richer/so much better/etc. Even a Verizon rep said that the differences take a litle getting used to.


This certainly doesn't explain complaints of bad call quality on AT&T or O2, so take it for what it's worth. My final test will be to put an AT&T sim card in my Verizon phone and see if that addresses my issue. If it does prove to be a Verizon issue for me, I'll just have to hope for an early deployment of Verizon's VoLTE service.

Sep 27, 2012 1:34 PM in response to joos8123

Call Quality is bad for me too. Initially for a first couple of days I thought I never noticed it but for the last 2/3 days it happens on everyone


The person on the other end tells me that they can herar me fine and quality is great.


Incoming or outgoing , 3G or LTE its the same


I am swtiching from AT&T and Verizon and I thought Version was suppposed to be a better network but i guess this is not related to a netwrok.


I think something is going on with the phone decoding the voice.


Just praying it is not a hardware issue or a bad antenna design and can be fixed via a software update.


I am worried it has got something to do with the single LTE chip that apple is using for both voice and data

Sep 27, 2012 1:46 PM in response to joos8123

Fine... same problem here in germany (there is no LTE on O2). and 3G is not good as with iPhone 4 in my office. the robotic voice is terrible and the thousands switches between the network, too.


it's foul: apple lose quality


- an iPhone 5 with a speaking quality of a old analog line telefone of the 90th...

- Mac OSX Mountain Lion has bluetooth issues and so you must use older usb input divices...


😟


<UPDATE>


here it is with an telefon on an radio, which is calling bei an iphone 5


http://www.youtube.com/watch?feature=player_embedded&v=gUaJQumjwW0#!

iPhone 5 bad call voice quality

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