iPhone 5 bad call voice quality

It's time to call Pam Zekman!

I used chat with Apple support this afternoon and after trying the usual reboot and reset network settings, the tech told me it was probably a hardware problem. So I will take it to an Apple store and see if they will replace it for me.

Hi. Same problem here in uk with iPhone 5 on O2. Third iPhone 5 in 3 weeks. Call quality awful chopping in and out, robotic despite adequate signal bars. Initial iPhone 5 dropped almost very call. Very very disappointed as upgraded from perfectly good 3GS with crystal clear call quality. As a loyal apple follower (this is my 10th product purchase) I am losing faith!

i came from a GS3 and now i regret getting the iphone 5 . I think Apple its ignorant when lots of people have problems with their phone. I replaced my iphone 5 three time within 1 week because defective out of the box. Now at my 3rd device i still have problems but i want to wait for a newer batch of iphones before i go swap it. i got freezing,poor quality voice calls,green tint when unlocked , unresponsive screen after making a phone call ... Apple the big company they are dont care about sending updates to fix the flaws . Of course they wait 5 months for a update because they are Apple and can !!! I am dissapointed as many other people here and i will go back to a different brand.

Surprise, surprise! My replacement Apple iphone 5 arrived today. (It cost me 29EUR to have it expressed delivered to me from Apple) and I had to pay for a new iphone until they get my old one back! Guess what? It's just the same as my old one. Second call in - exactly the same robotic voice with dropouts and impossible to understand. It was an important client call! This phone is simply not fit for purpose and I will be seeking redress from Apple.

If my company delivered products of this poor quality, we would not be in business. It's amazing that no one in Apple support has even heard of the problem I describe to them. Aparently I am the only one!

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Adam,

I completely know how you feel and have already been through that cycle as well. Email me because I'm about to take that avenue as well. I simply cannot use this phone with these issues and all I get is replacements that seem to do the same thing. My email address is public so you can obtain it there since I'm not sure what the rules are for posting it :-(.

Ok so I've had my phone a month, it's an I phone 5 on uk vodaphone, my calls are static and robotic, had a brand new phone from apple after travelling miles to nearest apple shop!!! New phone has same problem!! I've tried everything and I'm slowly loosing patience with it! I feel like smashing it up with a hammer, if this is not sorted within a month then buy buy apple, hello galaxy s3 :-(

I've hated the overally aggressive noise gating on the iphone5 from the beginning. Is there any word on a software fix for this? This will be my last iphone if not addressed...

Try plugging up the rear mic (right next to camera) with small pieces of tape. That has helped with the ridiculous noise gating...

Apple, this is getting really old....probably my first and last iPhone...

dysphonix wrote:

Try plugging up the rear mic (right next to camera) with small pieces of tape. That has helped with the ridiculous noise gating...

I tried covering the mic with my finger whilst talking -- it did not noticeably help.

I'm still having the problem where people are saying I sound muffled when I call them. I've had 3G problems anyway so bad that I've had to switch 3G and use EDGE (I'm on Vodafone UK) in order to get a decent call. Although there's less breakup on EDGE, I'm still sounding muffled. Oddly though, when I make calls via the MobileVOIP app I sound much clearer to people, leading me to wonder if the muffled sound is in fact a network issue.

Update from my post a couple of days ago: I went to the Apple store as recommeded by the online support and they replaced my phone. The phone quality is much better now, athough not as good as my old LG Versa, but probably will keep me from returning this phone and getting a DROID.

Also, when I restored my settings I did not upgrade to iOS 6.0.2. Not sure if that is a contributor, but I will upgrade in a few days and see if there is any adverse affect. If there is I will post my result.

I hope Apple is listening to this post... I see a lot of complaints.

@dysphonix no root cause or solutions that I can find! I have tested against my bank and insurance company (both long hold times 😟 ). Both have "Phone Automated Assitance"... you know the typical "..hit one (1) for English or two (2) for Espanol ... etc,..." Typically, when I get to the second question the sound has cut out and I have to wait to use a LAN line or something other than an iPhone! I have used other iPhones on Verizon and AT&T both carriers(phones) will do the same.

This is very frustrating and I hope a solution is found... If anyone has heard of one for this topic I hope they chime in soon!!!

I have had the same problem which I have just solved.

As strange as this sounds the remedy I found was to place my mouth over the ear speaker and suck inward a few times, now my speaker is back to full volume. Hope this helps.....

I did the same as well. I went to the Genius Bar and they swapped out the phone. I will keep it at 6.0 until there is communication that the update will fix the voice. Let us know if the 6.02 brings back the problem.