Apple TV photostream "unable to sign in"??

Just purchased and installed Apple TV today but when I try to launch Photostream, I keep getting the same error message


" Unable to sign in The icloud Terms of Service have changed. For more information, go to http://www.apple.com/support/icloud/."

which would be fine if it allowed me to read AND accept the terms and conditions. I've gone to the Terms of Service page, but there is no way to acknowledge and accept.


I've check my Login and password several times

I've restarted the Apple TV

It has the latest update

I've signed in and out of iCoud on several devices without incident, and none of them mention anything of terms of sevice change


iCloud works just fine on my iphone,ipads,and macbook pro.


I've noticed this in a few other posts, but have yet to see a satifactory answer or solution.


Any help out there?

Posted on Sep 24, 2012 4:54 PM

Reply
167 replies

Oct 25, 2012 2:46 AM in response to Oswald Bastable

Well there are at least three different problems.


  • The first one is the new Terms of Service problem.
  • The other is that Photostream does not work when using an Ethernet connection, although it's fine over Wi-Fi.
  • The third is that Photostream does not work over wired or wireless connection. This error may occur even though you accepted the updated Terms & conditions. There is a fix/workaround to this specific error which consists of logging into another Apple TV device and then performing a restore via micro-USB cable to your device.
    Read detailed instructions here: http://geek.martinwahlberg.com/apple-tv-photo-stream-unavailable

Oct 28, 2012 11:54 AM in response to Synist

Was having all kinds of problems with my apple TV 3G since iOS6 was released.

It was connected via CAT6 Ethernet to a Netgear Wireless AC gigabit router, have NO MODEM, Verizon Fios with CAT6 from router to ONT.

My Problems Consisted of:

=Not being able to connect with the Apple Remote App

=Not being able to sign into photostream

=Not being able to download my music from iTunes Match

=Not being able to use the YouTube App

=Not being able to use the NHL App

After Troubleshooting every aspect of my home network, I unplugged the CAT6 and switched to 5Ghz Wi-Fi and everything seems to be working correctly now, but I'll have to wait and see when I have a lot of Wi-Fi traffic, which tends to Happen when I have guests over. But the Wi-Fi switch is a band-aid to this very annoying problem, Apple needs to stop rushing new products to the market and make sure that what they have in circulation is compatible with the updates and new products they intend to release. Very disappointed I spent the money running CAT6 in the house and can't take advantage of it

Oct 28, 2012 12:29 PM in response to pips7000

If you want to downgrade to software version 5.0.2 the user "w_c" gave these downgrade instructions in the thread "Apple TV Death after update" and the workaround has gotten rid of my wifi problems:


Apple TV 2:

http://appldnld.apple.com/AppleTV/041-4362.20120605.t8i4U/AppleTV2,1_5.0.2_9B830 _Restore.ipsw


Apple TV 3:

http://appldnld.apple.com/AppleTV/041-4361.20120605.grjot/AppleTV3,1_5.0.2_9B830 _Restore.ipsw


Step 1. I downloaded the correct restore file to my macbook pro.

Step 2. I then unplugged all cables to the AppleTV.

Step 3. I logged into iTunes on my macbook pro.

Sept 4. I then used a micro USB cable that came with my WD external hard drive plugged it into my macbook pro then AppleTV. The restore screen came up automatically. I pressed option and store at the same time. I was taken to the screen to find/use the restore file that I had downloaded in step 1. I'm happen to say everything went smoothly. iTunes confirmed that the restore was completed.

Step 5. I then connected the HDMI cable and power cord to the AppleTV and went through the AppleTV set up. I'm back in business! I hope this helps.



... also if you want to accept the new iCloud terms of service for Photo Stream I have posted workaround solution here:

Nov 20, 2012 8:40 PM in response to JimGutierrez

I left that ef'ing 6.0 update notification sitting in my general settings for weeks, and I put up with that annoying prompt to update (I will decide when, f u you very much, Apple) for just as long. Then, just when I'm really enjoying all those random shots, taken on my crappy iphone camera, streaming across my brain sucking display, I decide to update for some stupid reason, against better judgement, as I knew it was just going to ef something up, and sure as shiz... ef'd. Now streaming is hosed. This locked down piece of crap, square block of bs of a product only had three features I gave a crap about; Netflix, Youtube, and... make that two. Now I'm about ready to skip this thing out the window and across the water; back up the stream of lies from whence it came. The first one to come up with an open device, with an open OS that lets me stream whatever the ef I want, from any device, without trying to dry hump me in the wallet, will win back my business. Apple is over.

**** you!

Nov 21, 2012 5:09 PM in response to Synist

Hi;


I have been dealing with this issue for a couple weeks, after I updated to 5.1.


At last today I got on the phone with apple tech support. First guy couldn't help so he put me through to his supervisor. After 2 hours, the resolution was to downgrade the version to 5.0.2. he admitted the 5.1 had that problem and hopefully it will be fixed for the next version.


To downgrade, go to:


appldnld.apple.com/AppleTV/041-4361.20120605.grjot/AppleTV3,1_5.0.2_9B830_Restor e.ipsw


and then connect your apple tv to your computer via micro USB, and update your apple TV through iTunes.


Good luck!

Nov 22, 2012 7:40 AM in response to Synist

I could not get the Term of Service to show up on my iMac, PC, etc for about an hour! Finally, I took my significant iPhone 5 (or any with IOS 6), went to icloud and sign out. Then I logged back in and FINALLY the darn Term of Service appeared, agreed to it and it finally work! Hope this help anyone with this problem. Again, the key is to try different devices and log in to get the Term of Service to appear.

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Apple TV photostream "unable to sign in"??

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