You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 5 Bluetooth issues with car

My iPhone 5 is having issues with Bluetooth and my car. It pairs with no problem and I can make calls with no problem. If my phone rings and I try to answer it with the car Bluetooth controls the call picks up then immediately goes back to listening to the radio... But the call is still connected and the phone thinks its still connected to "my car". So I need to quickly pick up the handset and switch the source to phone or the other person will hang up. If it helps the car is a 2010 Infiniti. Any ideas? I already tried re-pairing it. I also tried resetting the network settings.


Thanks in advance

iPhone 5, iOS 6

Posted on Sep 24, 2012 5:31 PM

Reply
535 replies

Jan 23, 2013 3:30 PM in response to reidman1

I think we can all agree that the inability of iPhone 5 to properly receive and play an incoming call has been going on since the introduction of iPhone 5 more than 4 months ago and Apple has done absolutely nothing to address the issue and fix it. NOW THE QUESTION IS, AS AN IPHONE 5 USER, WHAT SHOULD YOU DO ABOUT IT. I FOR ONE WILL NOT BE PUTTING ANY MORE OF MY MONEY IN APPLE'S POCKET.

Jan 23, 2013 3:56 PM in response to amazme1

I'm going to continue to believe that Apple implemented a new-ish standard and the cars' firmware needs to be updated because the cars aren't compliant with the standards. I'm not aware of an easy way to tell how old the firmware is in a car's audio system and what features they implemented at what version. This doesn't affect all makes of cars so I'm not sure how Apple would tweak it for only some and still adhear to the standards. Or maybe I'm wrong and Apple could increase a time-out or something for slow handshake responses from the car. Neither the car manufacturers or Apple will let this stay broken forever. 🙂

Jan 24, 2013 5:01 AM in response to PNutts

My Nissan dealer did not yet receive the disc. The service director took my vehicle to an Infiniti dealer that had the disc and updated my phone on Monday. So far (only a few calls) it has worked flawlessly. As a result of my writing the Apple CEO I know for a fact via speaking with someone at the executive office at Apple that they are aware of the problem and are working on it. It's very frustrating when you don't know where to point the finger but you can't go wrong pointing one finger at the vehicle mfgr and one at Apple. At least for the Nissan/Infiniti owners which were a large of this discussion there is now a solution.


<Edited By Host>

Jan 23, 2013 7:03 PM in response to Ira A

Nissan/Infinity owners: Has anyone experienced problems using Bluetooth Audio? If I start my car with the radio on Bluetooth Audio, it works fine. If I start it on any other setting (like SAT or FM), my phone connects fine to the Phone feature (making and receiving calls), but when I switch to Bluetooth Audio I get a message saying "[My Phone Name] is not possible with this device" (substitute My Phone Name for your phone name). If I toggle Bluetooth on my phone on/off and reconnect to my car, Bluetooth Audio works fine.


Anyone else experience this?

Jan 24, 2013 8:57 AM in response to Craifarnhart

Tell them it's Nissan Service Bulltin NTB12070:


Subject:SB Nissan - 2010-2013; NAVI Software Update

Summary of NTB12070:

IF YOU CONFIRM One or more of the following is occurring on an Applied Vehicle: * Specific addresses cannot be entered * System reboots when: >On long trips with a destination set >Within a few minutes of starting the vehicle >A destination set or during the process of setting >The logo appears after the system shuts off * System locks up with many functions occurring at one time (USB, Bluetooth, MP3, vehicle in reverse/camera operating, etc.). * POIs are missing becauseApplication disc of new map update was not installed. * Popping noise while entering the vehicle if the customer was on a Bluetooth Handsfree call that connected to the vehicle mid call. * Incoming call cannot be heard or received when using iPhone 5. ACTION * Follow the Service Procedure to load the Re-programming Software DVD referenced in the Parts Information section. See this bulletin for further details.



You can find it on http://www.nissan-techinfo.com/TSB/TSB_xml/nmIndex.aspx

Jan 25, 2013 1:13 PM in response to reidman1

A workaround for the inability to answer incoming calls was posted in another thread and it works for me: Honda 2013 CR-V no NAVI. Many thanks to Bruce2125!


From the link:


I found that by going to Preferences/General/Accessibility/Physical and Motor/Incoming Calls and changing it from Default to Headset forces the iPhone to use the 'Headset' if one is available for incoming calls. As the bluetooth speaker on the handsfree is effectively a 'Headset' incoming calls are directed to the bluetooth speaker. When the phone is out of the car and the handsfree disconnects itself the phone behaves normally.

Jan 26, 2013 9:53 AM in response to reidman1

I don't have have Iphone 5 not even sure I want it. My 4s before IOS6 worked perfect. Streaming everything over BT and playlist artist slacker and more. Now nothing buy akk my music and no control. I cant evem auto download my contacts in the car Infiniti EX2011.

I called Apple and this 1st guy siad he never heard of any probem, the 2nd said the same for the most part. the 3rd was a woman a supervisor with Apple and she said it was all the car manufacturer doing. I didn't get a new car not even update. It all happened after I let my Iphone update. All she wanted to do was blame everyone else but Apple.

I know lots of people love there Iphone , My question to them have they ever had any other smartphone.??

Why get a 5 if it has more problem then a 4. NOT UPGRADE ITS A DOWNGRADE. and Apple could careless

Jan 26, 2013 2:32 PM in response to reidman1

NISSAN BLUETHOOTH i5 PARTIAL SOLUTION


Today I discovered a way to make my wife's 2011 Nissan Cross Cabriolet answer her i5 phone: Press the Phone button on the console. Select Ringtones/Volume. Select "Automatic Hold". The car automatically answers the i5 when called. Now how you decline a call, I don't know. But since our problem has been her being able to answer when she is receiving an incoming call, this appears to solve it, as illogical as it sounds. Someone at Apple obviously created a hardware or software setting that isn't Nissan friendly. Her previous i3 and my i4 worked great on the car, so it is something to do with the i5. In Tennessee we call it "Bassackwards", Spock would say "illogical".


With regards,


Chris L

Chattanooga

Jan 26, 2013 2:36 PM in response to reidman1

I am one of the early participants in this discussion and posted several message since then about issues with my 2011 Infiniti M37X. I am please to report I got the Nissan/Infiniti fix yesterday and as expected, it works great. That does nothing for the rest of you, and that fact is still a big problem I realize. I also talked with a rep from Tim Cook's office (his watch must run slow as after listening to my description of the problem he said he would call back the next day, but that call came about 10 days later) and he told me they are aware of the problem and they are working on a fix to be released with the next IOS update.


Although not particularly fast, but still appreciated, I applaud Infiniti.

iPhone 5 Bluetooth issues with car

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.