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My new iPhone 5 says no service. How do I fix that?

I have no idea how to fix this. I can't use anything on my phone to call or do anything.

iPhone 5, iOS 6

Posted on Sep 24, 2012 6:34 PM

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Question marked as Top-ranking reply

Posted on Sep 24, 2012 6:37 PM

Have you contacted your carrier? They are the ones you were paying for the service.

52 replies

Oct 16, 2012 1:36 PM in response to rcurrie

Getting the same problem here in Edmonton, AB. Doing a full shut down then power up puts it back into the network, but I'm still worried this is going to happen at a bad time when I need to recieve a call. I don't even notice half the time when I'm home because I still recieve messages through wifi.


Apple needs to fix this crap asap, or Telus I don't care.

Oct 25, 2012 8:02 AM in response to Blondee2136

I called AT&T and the technician suggested a few things and did a reboot, but couldn't get it to work. He thought I had a defective phone and told me to swap it out at an AT&T store. Of course the AT&T store does not have an inventory of replacement phones available and was told that I would have to wait 2 weeks. But in the meantime, a technician there asked if I had signed a new service agreement contract (which I hadn't). She walked me through it, and once completed, the phone worked. I'm not sure where the contract is on the web, but that should be the first thing you have the AT&T technician help you verify.

Dec 9, 2012 7:14 PM in response to Blondee2136

I'm experiencing the same problem with my iPhone 5 on AT&T in Illinois. I'll be on Wi-Fi at home and leave to go out to the store or work. When I check my phone, it shows 4-5 bars but there is not "LTE" or "4G" icon next to the bars. I try putting the phone into airplane mode, switching of LTE in settings but the only thing that works is turning the iPhone off and then back on. It's becoming more and more of a problem and have had to do this three times today alone.

My new iPhone 5 says no service. How do I fix that?

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