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iPhone 5 music will not play?

I recently purchased an iPhone 5 and restored all my music via itunes as per the normal process when you upgrade from an older model iPhone.



i noticed last night however when i wanted to play music for the first time that some albums would not play and the phone seemed to rapidly sort through all the tracks on the album but play any of them. To check it wasn't a phone fault, i tried to play other music on my phone and certain albums it was able to play and some it wouldn't (all of my music has been purchased from iTunes).



Also, my wife got the iPhone 5 on the same day and has the same issue.



Does anyone have this problem and know how to fix it? i'm sure there is a quick fix as Apple do not normally get things this horribly wrong.

iPhone 5, iOS 6

Posted on Sep 25, 2012 1:50 AM

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Posted on Sep 25, 2012 6:54 AM

Connect the device to iTunes.

Sync the device.

Does the content now appear correctly on the device? Does it play correctly?


If not, uncheck the option for sync music and sync.

Once complete, select the option for sync music and sync.

Does the content now appear correctly on the device? Does it play correctly?

21 replies

Nov 7, 2012 5:54 AM in response to eadesr

I had the same problem, but since I'm using iTunes Cloud & Match, I didn't have the option to uncheck the sync for Music. I fixed it by going into Settings and turning off iTunes Match. Then I connected & synced my phone. Then I disconnected it and turned iTunes Match back on. I had to re-download the iCloud songs, but it got my purchased songs back.

Jan 29, 2013 7:21 PM in response to eadesr

I have had pretty much all related iPhone 5 problems mentioned on here. I was firstly highly disappointed with apple as I have always bought and cherished their new products. However the iPhone 5 gave me quite some bother. After hours of trying I have finally found a solution that works for the phone not playing or displaying music correctly. Firstly disable iTunes Match on your phone, then connect it to iTunes, once in iTunes select sync ticked music and videos and uncheck all other option in that related box. Once have done this back up your phone to iTunes, then do a complete iPhone restore via iTunes (this takes some time). However once I did this the phone works perfectly. I can display, sync and play music as I please. Try this if your having any of the problems stated in this discussion. It's worked for me. Good luck.

Feb 3, 2013 5:40 AM in response to eadesr

OK, so I just took a good look at this problem today. I usually listen to Pandora most of the time, so while I I seem to have noticed this in the past, I just assume it was a glitch that would be corrected.


Today I first did the resyncing suggestion twice. What that did was remove those tracks that were shown on my iPhone (5) but when selected would just skip it. There were around 600 songs that did seem to make it back to my iPhone after the resync method tried above. In iTunes (on the computer) I located the actual files in the iTunes folder (computer>users>username>music>iTunes>itnunes music) and found that the files not playing were m4p or m3a, which appear to be protected files from the DRM days. For those that don't know what that is, it'll be the music you purchased a couple years back. At one point, Apple allowed you to upgrade your DRM music for the difference of the unprotected version (iTunes plus), however that option is no longer available.


I don't know if this issue came up when I upgraded from my 3GS to the 5, or if it came in with one of the iOS updates, but I do know that I could listen to all my music on my 3GS when I regularly listened to my music library (before I found Pandora).


As a last ditch effort, I decided to go ahead and take a look at the tutorial video under the help menu while in iTunes. Watching "iTunes in the Cloud", I found the solution. In iTunes on your Mac, open preferences and then click "Store", look for and select "Show iTunes in the Cloud purchases", then click OK. In iTunes, you'll see Cloud icons in various ways depending on your selected viewing option. For now, select the "Albums" view. You'll see the "Cloud" icon in the upper right hand corner of the album, clicking that will download the entire album. I haven't tried syncing my phone back to mu computer to see of the song transfers, but I'd imagine it does, however it appears or create duplicates of the song within your iTunes music library, I assume you can move the DRM files to another folder within iTunes to eliminate the duplicates, but that's a different issue so I'll end that there.


The other way to get that music on your iPhone and is the method I used, is to download it directly to you iPhone. Open the iTunes app on your iPhone, this is not the orange "Music" app located in the dock by default, it is a purple/violet colored app that says "iTunes". Open that app and on the bottom select more, from there select "Purchased", then "Music", then "Not on This iPhone". From there you just select the albums and click on the Cloud icon with the down arrow to download the music.


I should mention that if you've previously purchased the music, there does not appear to be any up charge for downloading this music as was the case with iTunes Plus. Also, you don't need to turn on iTunes Match, I have not and still don't.


Why Apple customer service hasn't been able to identify this problem per those that contacted CS is beyond me, but it seems the biggest issue is confusion caused by a lack of clear instruction to users. Personally, I think this should be automatic.

Mar 6, 2013 9:25 PM in response to eadesr

I have had a strange problem today. Whilst in the middle of listening to an album that I purchased from the Ghostly Music Store (which I have played through a few times already), it just froze on track 6 and wouldn't continue playing/nor did the track second counter continue counting down, though the music was still supposed to be playing as the pause sybol was showing. I tried to skip forward, and then manually select the tracks later in the album but It would still do the same thing, like it was frozen. I then went into a different album of the same artist and it played as normal. Tried track 6 again from the previous album that I originally had the problem with and it played as normal. Strange little glitch there. Hopefully that's the last I have seen of it.


😮

Feb 9, 2014 3:22 PM in response to eadesr

I had this issue and before I had to resync all my music... but that's annoying when you have 50 GB of music on the phone and it happens so often.


I found a strange work around though.


  1. Download Sound Hound.
  2. Close the Music app completely.
  3. Restart the phone.
  4. Open Sound Hound and play music from your own library.
  5. Multi-task to the Music app


Music should now be playing from the Music app and you will have full control within the Music app again.


Hope this helps!

iPhone 5 music will not play?

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