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MLB.tv not working after update to 5.1

Since updating to 5.1 yesterday, MLB.tv refuses to launch. I get "Accessing MLB.TV" with a spinning wheel for a while, then "MLB.TV is unavailable. Try again later." I can access it just fine on my Roku, so I know it isn't down. I've tried restarting, and that hasn't helped. Anyone else seeing this?

Posted on Sep 25, 2012 8:54 AM

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49 replies

Sep 30, 2012 8:54 AM in response to CygnusTM

I updated my Apple TV 3 to 5.1 and all connectivity except for Netflix broke. Cannot play Hulu+ videos, although it does show my favorites and recently watched. Cannot connect to Photo Stream. Cannot connect to Apple Store. Cannot connect to my YouTube account, although I can connect to YouTube itself. Did factory reset, rebooted network, switched from Google's DNS servers back to the original ISP-based servers provided by Cox.


Finally, unplugged ethernet cable, connected via wifi, and all issues instantly resolved.


But part of why I chose an Apple TV was for the ethernet port, and broken ethernet for me is a deal breaker.


I just sent Roy an email with more details. I hope this gets fixed soon.

Oct 3, 2012 10:48 AM in response to CygnusTM

Hello all,


It appears that this issue is related to specific network/Internet configurations. If you are experiencing this issue (some features work over WiFi but not Ethernet) after updating to Apple TV version 5.1, please send me <royb@apple.com> an email with this information:


1. What is the manufacturer, model number and firmware version (if possible) of your Ethernet router?

2. What is the manufacturer, model number and firmware version (if possible) of your WiFi router? (if it is different)

3. What is your Internet service provider?

4. Where are you located geographically? (what city?)

5. What Internet features do work over Ethernet?

6. What Internet features do not work over Ethernet?

7. Does it read "Activation Failed" at the bottom right in Settings > General > About?


Please make the subject line of your email be "Some features work over WiFi but not Ethernet".


Thanks,

Roy

Oct 6, 2012 3:04 AM in response to Roy B

Cmon Roy.... this is clearly an Apple problem and the resolution should come from Apple without stressing your customers any further in this matter. Please do not add insult to injury. Your product should work on all routers and modems. Your update is what's at fault here, not our equipment. There wasnt a problem with our equipment until the update. I cant believe we pay your company so much money to only get your type of response which is to put the problem on the end user. Please resolve this before it gets out to the media. Aren't you guys embarrassed enough with the map situation on IOS6??? I own may Apple products because of what has been a good reputation from Apple. Please keep that reputation intact and resolve this matter ASAP.

MLB.tv not working after update to 5.1

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