Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 5 Rattle

Tap on the top of my iPhone 5 and you get a rattling sound from inside the hardware. Wouldn't be horrible but it effects two other things. First when I speak with someone, if they talk even slightly loudly, I can hear the piece inside rattle, creating a horrible metallic sound. Second when my phone vibrates, it has a very harsh sound. I took my phone to the Genius bar just now and they checked other iPhone 5's in stock -- they all rattle. The Genius told me, "I don't know what to tell you." If this is normal, I'll return it. This can't be intended...


ottomark

iPhone 5, iOS 6

Posted on Sep 25, 2012 10:13 AM

Reply
120 replies

Oct 25, 2013 7:18 AM in response to Xhiea

I don't think is something we should "get over." Apple has such a loyal customer base for its quality. I for one can't get over the fact I paid money for a defect, known defect. We still love the products but that doesn't mean we or ci have to settle with a rattling noise. My 4, had it or 2years and never had this issue. So, xhiea-you and your folks may can get over it but I most certainly will not. Keep those types of comments to yourself. It's not a matter of being angry, it's dissatisfaction, which can then turn to anger because it's frustrating.

Oct 25, 2013 7:43 AM in response to ottomark

I don't think it is the power button because if you hold it and tap, it still rattles the same. It also doesn't sound like its there - is sounds a bit further down. and no, when the camera is locked in focus, it still rattles (although trying to get it to lock in focus and then rattle it is not easy). I don't know whether to get it back under warranty or not still - i've only had it 4 days.

Oct 25, 2013 10:12 AM in response to Xhiea

I would have to agree. I was original not happy with the rattle with my 5, but after swapping it out for one that did not rattle I noticed my picture quality decline. I have since upgraded to the 5S which has a rattle. I've moved on and simply accepted it. The picture quality is much better with better focus. I wish I didn't hear a rattle but oh well. I still love the 5S.

Oct 29, 2013 11:15 PM in response to startfruitman

Wow, I can't believe all the posts here about the rattle. Honestly at first it bothered me a little but now I don't even notice it. Does the phone work correctly? Are you able to take pics with it? Then you are good!


On a side note, I have gone through several cases for my iphone 5. The best one I have found by far is made by magpul. It comes in lots of different colors, is streamline and rugged and is made in the USA!! I found mine on evilbay for $10 with free shipping!!

Nov 7, 2013 12:12 AM in response to Xhiea

Its not the Camera, we all know the camera makes a 'slight' rattle, if you put your finger on the power button it stops rattling. If you take a video and move around normally it rattles and can be heard very clearly in the video. When in my wheelchair using the phone as I am being pushed, it rattles, that's a fault. I had a few replacements, they all rattled. The 5C does not. Something is off with the build of many many iPhone 5s phones. If you want to kid yourself its all fine go ahead but its not, placing your finger over the power button stops the rattle. Oh and my iPhone 5 never rattled so its not normal, its just bad manufacturing.

Jan 6, 2014 1:36 PM in response to ottomark

Let me tell you my story.


I received my new iPhone 5C about 6 weeks ago, after a few days I noticed a rattle coming from the area around the camera when you tap it or put it down on a table. I contacted apple and the (obviously yet unskilled) lady told me they will replace it. After receiving my new replacement I noticed the rattle again right out of the box. I was disappointing.


Then I took the new one to the Genius Bar of the apple store in Dresden and the guys told me it's normal and a "feature" of the camera lens, one storekeeper even showed my his iPhone 5S and I "investigated" a few showpieces. ALL phones including that one of the storekeeper had that raddle, and at this time I own the third 5C within a month and there is still a rattle.


Now I realized that it appears to be normal and nothing to worry about

Feb 4, 2014 3:15 PM in response to ottomark

All of you might just be the biggest idiots there can ever be, it doesn't take a genius to realize that the sound is from an object that is not as small as the home button or the sleep button ect. if you think that's whats making the rattle noise then hold whatever you think it is down while you shake it and you won't hear a sound if that's what the problem is, but if you still hear the sound then it's probably the battery that's come loose inside the phone.

and you have to do is gently apply pressure from the front of the phone to make sure that the battery sticks back to the phone beause it is attached with adheseve glue and voila! it will be gone. if you're phone rattle like this video, then this is definitly the solution. http://youtu.be/KebdQ3Fg-A8

Sep 30, 2015 8:56 PM in response to edwardfrombristol

YES! I have a bad rattle on BOTH of my replacement phones... third is on its way. When I hold down the power/lock button in one the sound is greatly diminished but on the other the rattle almost completely goes away. That button must be the source of the issue. I'm curious as to what issues might come of this. Maybe iPhone not able to use the top button in the future?

I have never had a problem with getting my iPhones at the Verizon store. NONE of them rattled. Though, now having to go through the insurance company to get a replacement phone sent to me... and they say these are BRAND NEW iPhones that have never been used. They do look new, but don't sound like new.

I'm VERY irritated that I have to go through so many phones... I hope someone has an answer to these problems!

Dec 29, 2015 7:17 PM in response to ottomark

Hi ottomark seems like your getting trouble with that weird tickling sounds. My phone(iphone5s) experienced it too but when i checked all the buttons, i discovered that my volume buttons the + and - sign buttons located at the top left side of your phone were the reason of that sounds. Try to hold the said buttons while shaking and you will notice that the sound stops from tickling.

iPhone 5 Rattle

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.