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DVD Player 5.6.1 broken

I've just tried to play a DVD on my new MacBook Air. I'm using the apple 'MacBook Air SuperDrive' external dvd drive plugged directly into my laptop USB socket. When I insert a DVD - I've tried several - the DVD player launches, then immediately crashes. If I launch the player first it is fine until I insert the DVD, then it crashes. I can view the contents of the DVD using finder so I assume that the drive is working correctly and that the DVDs are fine.


The problem report is always the same. Am I doing something wrong? If this is a bug its a pretty obvious one - surely it would have been picked up by Apple's QA? Do I just wait for apple to fix their software?


Start of problem report is below. Because it is so long I've removed most of it as it is mostly stack traces. Near the bottom there is this line though: USB Device: MacBook Air SuperDrive, apple_vendor_id, 0x1500, 0x1a120000 / 4


:


Process: DVD Player [671]

Path: /Applications/DVD Player.app/Contents/MacOS/DVD Player

Identifier: com.apple.DVDPlayer

Version: 5.6 (5500.38.2)

Build Info: DVDPlayer-5500038002000000~1

Code Type: X86 (Native)

Parent Process: launchd [140]

User ID: 501



Date/Time: 2012-09-25 20:52:50.647 +0100

OS Version: Mac OS X 10.8.2 (12C54)

Report Version: 10



Interval Since Last Report: 1843 sec

Crashes Since Last Report: 9

Per-App Interval Since Last Report: 704 sec

Per-App Crashes Since Last Report: 9

Anonymous UUID: 6A2EB8A8-3E8E-A64C-4CF3-032510E7DBE3



Crashed Thread: 0 Dispatch queue: com.apple.main-thread



Exception Type: EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x00000000000004c0



VM Regions Near 0x4c0:

--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/DVD Player.app/Contents/MacOS/DVD Player

VM_ALLOCATE 0000000000001000-00000000000e8000 [ 924K] ---/--- SM=NUL

MacBook Air (13-inch, Mid 2012), OS X Mountain Lion (10.8.2)

Posted on Sep 25, 2012 1:01 PM

Reply
25 replies

Sep 27, 2012 4:57 PM in response to BoulderJP

BoulderJP wrote:


I just fixed my issue - I inserted a store bought movie DVD (not one that I burned) and after it played for the first time, I then inserted the DVD that I had just burned and the player did not crash this time. Not sure why - perhaps the DVD Player had to initiate it's location setting with a valid DVD during the first time playing... either way, try that if you are still having issues.


I just had the exact same issue. It wasn't with a burned DVD, but probably it wasn't a movie, it was some training. I put in a store bought movie and let it play and after that the training video worked just fine.

Oct 1, 2012 12:07 PM in response to Eric Bloodaxe

Because this MBP is still under warranty (only 1 week old!!), after talking to Apple Support for a bit, I ended up at the Genius Bar at the local Apple Store Friday. They didn't have any DVD movies to test it with, but suggested trying to re-install ML (and only after I assured them I had a working Time Machine back up available).


After reinstalling 10.8.0, the older version of DVD Player worked. Due to other reasons not associated with this DVD Player flap, I had to do a complete Time Machine restore today during lunch.


And for reasons I cannot begin to explain, DVD Player 5.6.1 now works fine... inexplicable. The restore was from a back-up made on Friday afternoon, when the Player was not working...

Oct 4, 2012 2:57 AM in response to stanfromsimpsonville

I did the same; went to my local MacStore, nice people working there. At the support desk I was suggested to make a resh install of Mountain Lion OS. I cou;dn't believe my ears. A fresh install iss a Microsoft solution. It'll probably take me a whole day of work, to install the OS and renew all the sofware updates of applications that I run...

Sorry to run astray from the topic a bit, but I hope there'll be more profound solutions from Apple still.

Oct 4, 2012 3:57 AM in response to Maszek

I hope there'll be more profound solutions from Apple still.


Then You should address Apple - as by


• www.apple.com/feedback/imovie.html


• www.apple.com/feedback/finalcut.html


You see the system ?


This is a User helping other User's forum - Apple rarely here to read and very few of us can make any alteration in the program code or get Apple to do so.


Yours Bengt W

Oct 4, 2012 6:12 AM in response to scartacus

I had the same crashing with any video DVD and Mountain Lion. It's a new iMac so I don't know if I even tried to play a DVD before I upgraded it to ML. Anyway, after reverting to the older player (per the thread you mention) it works fine. I got a window asking me to select the region; not sure if this was because it had never been set or because I had a new version of DVD player.


At any rate, the instructions (download the zip and put the resulting folder into a certain location) worked exactly for me. I had to authorize the folder move with my admin password.

DVD Player 5.6.1 broken

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