You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone 5 signal loss

Anyone else having a problem where when you lose signal for a lengthy period time such as on the train the phone doesnt find signal again when you are clearly in a area that would have signal. Only way around this for it to stop saying "No service" is to reboot the phone.


It reboots and has signal again


Anyone else getting this problem?

iPhone 5, iOS 6

Posted on Sep 26, 2012 1:10 AM

Reply
371 replies

Dec 4, 2013 3:49 AM in response to Ulrikalu

Well we are now on third Sims. So far we have been a bit over a week without signal loss.

A person in a EE shop told us that it was definitely a hardware issue with poor signal reception in the iphone 5 and 5S. We swapped the sims anyway though. Tried getting handset replaced for something else and we're told no way. So if problem keeps cropping up it will be a case of swapping for another iphone 5 until the end of the contract....

Dec 4, 2013 4:27 AM in response to tjc558

I just received a new iphone from apple, no improvement though. So this means I have to continue to try to get it switched until I am lucky enough to get one of the good ones? Does the 5c have the same problems? Otherwise I would try to get mine switched to that one, it is very exhausting to send phones back and forward all the time...

Jan 28, 2014 7:36 AM in response to Ulrikalu

Think its the latest software. We have a 4s, 5 & 5s at work all on Vodafone & we repeatedly cannot access data or if the phone is called it goes straight to voicemail. Vodafone tech suggested we take the network off Auto & try another one for a minute or so & then put back to Auto. Apparently the phones are not regularly registering with the network - mine was over 8 days ago - which they need to do for good operation.


Hence my guess is Apple' software version 7 plus - prior to this we didn't have this issue & we've been using iphones for the past 5 years or so.

Mar 14, 2014 2:34 AM in response to jvanassen

Hello,


my phone was working fine,just 2 days ago I have updated iOS 7.1 and signals on phone disapeared. Now my network provide name apears but signals are disapeared.


I have done many time with reset network process but still no signals on my phone.


no body can contact me and neither I can call or send sms. I am getting panic now.


please do let me know the solution.

Apr 10, 2014 12:41 AM in response to jvanassen

Hi,


I have to Iphone's, 5 and 5s and haven't have any problems with them at all since I bought theese.


But when I updated thoose with 7.1 the problem occur immediate. resulting that the 5 got problem with timesync and lost wifi connection and I had to send it to support.


My 5s suddenly loose connection to mobile network and every call goes directly to the answering service, and the strange thing is that then I receive an SMS that I have messages at the answering service.


After at short restart I got connected again, but it still disturbing because I depending of the phone in my work.

Iphone 5 signal loss

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.