restoring iphone after failed update

Question

restoring iphone after failed update

I recently tried to the latest update and then it said i needed to connect it to a computer so i did so and it gets so far and then gives me an error and then disconnects my phone... i then did the hard reset aka home button and on/off button and its frozen on the apple symbol. i couldnt get it to come back up that i needed to connect to itunes. after numerous searches online i got that portion to work but then it would not register on my computer after i got that to work once again it still gave me the error. i took my phone to the local att store and they were unable to help me as well and were saying i was going to have to pay apple $200 for a new iphone! HOW IS THIS MY FAULT?! i followed the normal update and they are saying my hardware is fried! i do not care about gettin my items back bc obviously it was backed up with my appleid but seriously i had to get a whole new phone bc my phone will not work!

iPhone 4, iOS 5.1.1, failed update

Posted on Sep 26, 2012 11:02 AM

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Answer 1

brad805

Level 5

7,397 points

Sep 26, 2012 1:10 PM in response to Julies.Williams

Try DFU Mode Restore. If this fails try, DFU Mode Restore on different computer. If this fails ATT could be correct.

DFU Mode Restore of iPhone on computer with iTunes. Here are the steps. Open iTunes on computer. Connect iPhone to computer with USB Cable. Hold both home and power buttons for exactly 10 seconds, release the power button, keep holding the home button until iTunes recognizes iPhone in Recovery Mode. Usually about 20 seconds of holding home button. If the iPhone screen is black, blank this is DFU Mode. Click the Restore button of iTunes. DFU Mode is sometimes difficult to get. So keep trying the steps until you get it. DFU mode is iTunes saying iPhone in Recovery Mode except screen is black, blank.

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Answer 2

Sep 27, 2012 10:46 AM in response to brad805

Brad thanks for the response but I have infact tried to connect to two other computers and it does the same thing 😟 gets to almost done with restore and the error message pops up im just at a total loss and because i didnt have internet last night apple said they couldnt help me try and walk me through it even though i have done about everything 😟

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