Previous 1 2 3 Next 31 Replies Latest reply: Oct 26, 2015 9:14 PM by CGantz
Fred Davenport Level 1 (0 points)

Yup, is it back the dreaded spinning beach ball is back in Apple Mail (10.8.2). I am writing this _itch note while I wait for the dreaded spinning beach ball to stop.


It is now making Apple Mail unuseable AGAIN!


10.8.2 has also cause a few other issues. Apple needs to slow down and test these updates before we update.

MacBook Pro with Retina display, OS X Mountain Lion
  • LousyFool Level 4 (2,645 points)

    Rebuild mail database?


    Edit/P.S.: We're not all having problems... better no finger-pointing and general accusations...

  • Fred Davenport Level 1 (0 points)



    Thx much for the reply.


    Here we go again. Apple Mail has stunk forever!!!


    Was a little better after I purchased by $$$$ MacBook Pro.


    Was working OK for  while, then slowed a bit with 10.8.1, now is almost unusable in 10.8.2.


    This morning my inbox was "empty" Had over 200 important emails in it. Two hours later they all came back.


    Have already sent a note to feedback and spent two hours on the phone with Apple and they have cinfirmed issues with 10.8.2


    Wish Apple's Mail-Contacts-Calendar were as good as the hardware.


    These very important apps, make a very expensive MBP Retina feel like junk.


    No finger pointing, just facts


    edit, how do you rebuild a database? And why do I always have to do this.

  • LousyFool Level 4 (2,645 points)

    You do this to possibly get Mail working again, no matter what caused the problems:


    In Mail, click on Mailbox in the menu bar, then all the way down there's "Rebuild". Click. Let's see if life's good again.

  • Fred Davenport Level 1 (0 points)

    Thx LF,


    Will do as soon as the Dreaded spinning beach ball stops spinning.


    Appreciate the help.

  • LousyFool Level 4 (2,645 points)

    Once it stops, first go to Preferences and under General, set "Check for new messages" to "Manually" to prevent from more spinning.


    Best shut Mail down once, then launch it again and do the rebuilding.

  • Fred Davenport Level 1 (0 points)

    Thx Again LF,


    Just did that. Now that that means that I have to "manually" download emails?



  • LousyFool Level 4 (2,645 points)

    First, is Mail working okay without hanging?


    Then, Mail is "empty", no mails there? Your mail accounts are IMAP or POP3? In case of the first the emails should load, both received and sent. In case of the latter there's a workaround to easily get them across, but sent mails could become a problem... but I trust that they're on your HDD still, and then you'll get them all back!


    Step by step... how about my Q's here above?

  • LousyFool Level 4 (2,645 points)

    You've done the rebuilding, yes?

  • Fred Davenport Level 1 (0 points)



    Yes all done.


    I did select to Check "Manually" for new messages and that seemed to stop the "Spinning Beach Ball" for now.

  • LousyFool Level 4 (2,645 points)

    Oh, that's what you meant by "manually".


    So, do you have all your previous emails in Mail? And, if you "Get All New Mail" (from the menu or with Shift-Command-N), what happens?

    If no more beach ball but normal behavior, it should be all good, and you can set "Check for new messages" thingy to some preferred intervall again.

    If still beach ball, the rebuilding didn't help, obviously, and it's caused by something else...

  • Fred Davenport Level 1 (0 points)

    While I wait for another spinning beach ball, I thought I would send another "itch" note to this discussion (& to feedback), that Apple Mail (10.8.2) is very, very, very bad.


    Yup...just went back to Apple Mail and the beach ball is still spinning.

  • LousyFool Level 4 (2,645 points)

    First of all, you might like Apple Mail or other mail clients better, but Apple Mail as in 10.8.2 is not bad. It works well for very many if not most users, including myself. Then there are many factors outside of Apple's control that can screw it up. I doubt you know what has screwed up your Mail; if you knew, we wouldn't be here. For as long as this is the case, please don't make assumptions, and sure not statements as such. Thanks.


    Back to fixing, I take it rebuilding was not helpful. Well, then you amy want to Your problem might be caused by something different - possibly not even by anything related to email at all - but this fix may work for you as well, whatever has corrupted your email (you may want to dig deeper into that then, especially if problems persist or re-occur).

    Note the advice in that post on backup and mailbox import, make sure you get everything back - it's depends on yourself in the first place.

  • Fred Davenport Level 1 (0 points)

    Unfortunately I have gone back to Outlook 2011 as my "default" email client. This was NOT something I wanted to do.


    Have been on Outlook 2011 for two weeks and never see the "spinning beach ball". :-)


    Went back to Apple Mail tonight to find an old email and GUESS WHAT....YUP the Spinning beach ball is back which allows me "plenty of time" to send this itch to all at Apple and this discussion.


    Apple Mail stinks (have a better word with an "s" and "k".)


    When OH when is Apple gonna make software as good (or half as good) as its hardware.


    Mail, Calendar, Contacts all (s...K)


    Yup, have sent this to feedback too!

  • Frank W. Level 1 (5 points)

    Hello folks. I wanted to try to help with Apple Mail. I may have a resolution. Below I (1) explain the issue; (2) offer background; and (3) describe how I took care of it with help from Apple Support.


    Here is the issue. I started to get the spinning beach ball. I would force quite Mail, relaunch, and it took maybe 10 tries and it would run okay for about 5 minutes before freezing again. This happened for a full day.


    Here is the background. There are two facts that may or may not be relevant: (a) I was one of the 1.1% who lost Apple mail access for 48 hours back in September 2012; and (b) I just upgraded to the most recent version of Mountain Lion when this problem arose. Additional background. I have a .mac account, a gmail account, and three Exchange accounts associated with my job.


    Here is how I took care of it. I tried everything.


    Force Quite


    Reinstalling Mountain Lion

    Deleting Mail preferences

    Deleting all preferences

    Rebuilding mailboxes (when the program was running for a moment)

    Eliminating bundles/add-ons such as Mail Act-On and Spam Sieve

    Safe Boot


    I also tried a guest account on the same machine. Same problem. But my iOS devices worked fine. And Apple Mail worked fine via the web.


    Apple Support walked me through all sorts of options, mostly what I tried above. The support guy -- I was passed to the advanced guy -- was actually complimentary, because I listed everything I did, and he said that was all eh would have recommended.


    He did give me the top that led to the solution. I am not sure why. But in System Preferences, under Mail, Contacts, Calendars, I turned off all five accounts. Then I turned them on one by one. It seemed as if the Exchange accounts were the problem. With the .mac account enabled, but not the others, Mail launched and I had the spinning beach ball for about 30 seconds, then it worked fine.


    However, after I got it working, and I was thinking I'd call IT at work, I tried again, enabling the other accounts (from inside Mail), and it worked fine.


    I'm thinking unchecking all accounts from System Preferences. then re-enabling, did the trick. But everything else probably helped as well.


    For what it's worth.

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