Previous 1 2 3 Next 33 Replies Latest reply: Jun 12, 2014 6:42 PM by Dipstick58 Branched to a new discussion.
laffertyinc Level 1 (0 points)

Got the iPhone 5 Friday evening and by Tuesday afternoon I went over 5 gb of data usage. That's 5gb in 4 days.  How is this possible?

iPhone 5, iOS 6
  • fromsouth Level 5 (4,420 points)

    That is unlikely.

  • laffertyinc Level 1 (0 points)

    It would seem so, but it is fact. I've been throttled down as well. Today I am at 6.2gb used.

  • GENE GOLDENSTEIN Level 1 (115 points)

    Are you using WIFI?

  • laffertyinc Level 1 (0 points)

    I use wifi when I can. Usually that is only when I am at home. Unfortunately my home Internet speed tops out at 0.3mbps. My cellular service is significantly faster. Well it was until I was throttled down. Now my phone tops out at about the same (0.5mbps).

  • laffertyinc Level 1 (0 points)

    ATT has been no help. They just gave me their basic canned responses about smart phones using data even when on wifi, when not actively using, etc. The last message from them actually suggested that I check for a hung up email that was trying to send. That was in response to a single data transmission of 2.4 gigbytes that I found on my bill.


    As it stands after the first five days of owning the iPhone 5 I am on pace to use 33 gigbytes of data this month. Over the past two years I have averaged under 2 gigabytes per month. I used 2.4gb in a single data transmission!


    The majority of the usage is in a small number of transmissions over a three day period. 5.3 gigabytes was used in six separate data transmissions:









    I feel sorry for everyone with a capped data plan. They're going to be in for a rude awakening when they get their bill if my usage is any indication.

  • tucker93 Level 1 (0 points)

    Theres a big problem with the iphone 5 using data while on wifi.  Verizon says they are unaware of this problem, but im being charged data while on wifi.

  • fromsouth Level 5 (4,420 points)

    You using hot spot ? Someone knows hot spot password? Check is someone is using your data plan without you knowing.

  • laffertyinc Level 1 (0 points)

    Thanks for the reply, but no I'm not sharing my signal.  I don't have the capability and no one lives near me.

  • joshua274 Level 1 (25 points)

    u must have some rouge app on your phone doing that

  • Ianthin Level 1 (15 points)

    I've had a similar problem before.  There was an app that was running in the background sucking data.  I deleted it and re installed it to solve the problem.  Try closing all your open apps and then watch your data usage. 



  • DSCarney Level 1 (0 points)

    It's not (just) background apps. There's at least one other thread where users like me are seeing large cellular data usage while connected to wifi networks. I hit 2.7GB in 5 days before disabling cellular data, when I'm connected to wifi for all but the time it takes to drive to/from work.

  • mtnmvr Level 1 (5 points)

    I have confirmed with Apple that when the iphone locks (screen turns black) it drops wifi and reverts to the carrier data plan to conserve battery use. Any background data like music streaming, comes from LTE. You can see this by noticing when you unlock your phone each time the LTE or 3G appears for a split second before the wifi icon. I imagine this will become more of an issue as everyone is moved away from unlimited data plans.

  • mtnmvr Level 1 (5 points)

    Verizon rolled out an update on September 30th that is supposed to correct this problem. The CEO says anyone who has been effected will not be charged for the excess data.

  • Ianthin Level 1 (15 points)

    Since this is an AT&T customer, that won't apply.  There have been increasiing reports of AT&T customers having a similar issue so maybe a fix is in the works for them as well.

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