iPhone 5 Display Problem: White Squares

They replaced my phone. :)

Said they had seen it before and it was most likely a loose connection in the display.

Was there anything in particular you had to do? Do you need an appointment ? Do you need apple care ? Thanks for info

Make an appointment at the Genius Bar, they will make you buy Apple care right then and there if you haven't already, or you won't be able to get it anymore, but you can use other services like Sqaure Trade.

Had the exact same issue. Made a Genius Bar appointment last night and they took the screen off and re-tightened all of the connections. Hasn't happened yet, but I will post back if it does.

I have the same problem and made an appointment but it was full till wednesday. It was white initially and it has just turned green just now. Any idea how long will it take for them to replace it and will they be taking my old set or I can have it till they get me the new one.

It sounds like the problem we've all had which turned out to just be a loose connection behind the screen. It took the guy at the Genius Bar not even 10 minutes before he brought my phone back out to me and said it should never happen again. No replacement needed.

I have the same problem with my brand new white iPhone 5 ... I absolutely don't know what to do now !! I might try going to apple today :(

I got a 32GB white Verizon iPhone 5 last Thursday, it had the same issue.

There was no rhyme or reason for it occuring, but when the squares appeared on screen, chances were the screen would also become unresponsive to touches.

Restarts and a clean system restore did nothing. I took it to a Verizon store and they replaced it on the spot. Rather than trying to troubleshoot it, I recommend others do the same while they are within their return period.

I had this problem a week after having my screen replaced. I read through this thread and just gave my screen a gentle but firm press down all over (in lock screen). Slowly the squares went from pure white to opaque, and now they've gone completely. Thanks for everyone's input - saved me a trip to the apple store & a whole bunch of grief!!

I've got the same problem. My iPhone starts to show those annoying squares and the touch suddenly acts in a random way. I hope it's just a software problem, because if it's a hardware failure, Apple should create a special refund program for us or something.

It started happening again, only worse with random touch actions like AppleRosas mentions - so I took it to the apple store. I didn't have an appointment so I need to go back but the guy indicated that I should back up my phone before I came back, and yes, he had seen it before. He wasn't confused at all and I think he plans on just giving me a new phone.

I had this exact same problem after changing the screen on my Iphone 5. I tried removing the screen and re-connect the cables securely, but when I turned the display on the squares were still there. I was beginning to fear that I had to buy a new screen once again, but then by complete accident actually i pressed at the top of the screen (where the camera is) pretty hard, and the screen suddenly made a loud click sound, I quickly turned it on to see if anything had happened and to my surprise the blocks were beginning to fade away! An hour later they were completely gone, hurray!

Hello, I have recently had the same problem.

-Apple 32 GB White iPhone 5

Have spoken to Apple Support and they do not know why the problem persists but may happen on rare occasion. They are more than willing to replace the iPhone as it is a hardware issue. As long as the screen shows no physical damage, your phone should be replaced for free. Refurbished or New is up to Apple on replacement.

Hope this is more than helpful to all with the problem.

AppleRosas wrote:

I've got the same problem. My iPhone starts to show those annoying squares and the touch suddenly acts in a random way. I hope it's just a software problem, because if it's a hardware failure, Apple should create a special refund program for us or something.

Did the trick for me, thanks!