How to clear mac app store cache? can't download skitch

Question

How to clear mac app store cache? can't download skitch

I'm Under OS X 10.8.2

Today I received an update about skitch. them I clicked the update button. the update process started.

until the progress bar reached 70% it give me an error "Skitch failed to download, Use the Purchases page to try again." them I went to the Purchases page, it give me a red text waring. "an error has occurred" I clicked the INSTALL Button again. it give me the progress bar again but for about 1-2 seconds.

the progress bar is about 80% full but reported "12.88 MB of 12.88 MB less than a minute" them the same error again "Skitch failed to download, Use the Purchases page to try again."

Now I wonder that can I do?

Clear the downloaded cache them try again?

but where is the cache?

I googled there is no Appstore folder at ~/Library/Application Support

MacBook Pro, OS X Mountain Lion

Posted on Sep 27, 2012 6:54 AM

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Answer 1

Sep 27, 2012 1:08 PM in response to Beterhans Pan

Hiya

I was looking for the exact same thing a few days ago after updating and found it..

~/Library/Caches/com.apple.appstore

Shift+cmnd+G

Copy the path exactly as is, paste in and hit return...bingo!

Hope that helps...

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Answer 2

Sep 27, 2012 10:54 AM in response to Beterhans Pan

Hi there,

you are not alone, Mac App Store is kinda messed up on ML and nder certain internet connections, I dn't know why.

It's happenning the same to me. I hope they fix this soon, I can download big apps but not small ones... something is wrong on their end...

L.

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Answer 3

Sep 28, 2012 8:19 AM in response to bennlloyd1

Hi bennlloyd1

Actually I've tried delete all the content in ~/Library/Caches/com.apple.appstore before you told me.

but it's not solve my problem the Skitch progress still at 80%. and could not be downloaded again or be canceled.

I googled for another hour... the solution is to use the activity monitor to monitor the app store's procress. download a new app to see files opend by the app store. Finially I found the location of the real caches!!!

for me it's

/private/var/folders/dw/w3mz6fc50z2r4qf72g79j9h0x00gn/C/com.apple.appstore

I did rm -rf * under the folder them download again. Problem got solved!

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Answer 4

pearpeel

Level 1

0 points

Sep 29, 2012 11:05 AM in response to Beterhans Pan

Ehhh, how exactly would one go about doing an rm -rf* once you find the folder?

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Answer 5

Rob@Bis

Level 1

130 points

Nov 6, 2012 6:20 AM in response to Beterhans Pan

open terminal and type

open $TMPDIR../C/

then delete the com.apple.appstore folder

via: http://hints.macworld.com/article.php?story=20121012020512148

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Answer 6

kcorkum

Level 1

0 points

Nov 8, 2012 6:28 PM in response to Beterhans Pan

Thanks Beterhans Pan!!! This solved my problem. I was having the exact same problem with the OSX Server 2.1.1 update. I've been looking everywhere for this answer and you nailed it. I closed App Store, deleted all folders under /private/var/folders (using sudo) and voila. My download has restarted _finally_ and life is good.

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Answer 7

Dec 27, 2012 5:42 PM in response to Rob@Bis

Ballin'

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Answer 8

Jan 5, 2013 10:23 AM in response to Rob@Bis

Excellent, this just solved my problem! Thank you (and the Macworld article which made it easier for me to follow!).

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Answer 9

Feb 6, 2013 5:58 PM in response to Beterhans Pan

If anyone is a bit challanged; CCleaner will clean the cache for you. It also helps get rid of other temp files too.

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Answer 10

Oct 23, 2013 1:17 AM in response to Rob@Bis

Works! Thanks!😎

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Answer 11

Ray_wang

Level 1

0 points

Feb 17, 2014 6:13 PM in response to Beterhans Pan

Thank you Beterhans! Yours got my problem solved too!

In addtional, you should close Mac App Store before doing these. Otherwise you'll get failed.

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Answer 12

terryzx

Level 1

12 points

Oct 10, 2015 12:59 AM in response to Ray_wang

This works for me when the App Store pages are all blank:

Quit App Store
Use
```
Activity Monitor
```
to quit the following processes
- storeaccountd
- storeassetd
- storedownloadd
- storeinappd
On
```
Terminal
```
delete the following folders:
- /Users/jj/Library/Caches/storeaccountd
- /Users/jj/Library/Caches/storeassetd
- /Users/jj/Library/Caches/storedownloadd
- /Users/jj/Library/Caches/storeinappd
Restart app store and download!

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Answer 13

Oct 11, 2015 4:16 PM in response to terryzx

Star Wars: Knights of the Old Republic does the same thing to me but none of the solutions work.

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Answer 14

Oct 13, 2015 1:13 PM in response to CedricDoodlehopper

I have exactly the same issue. Star Wars: Knights of the Old Republic will not download for me either and I have tried the above solution of clearing the App Store cache.

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Answer 15

PPeelen

Level 1

4 points

Oct 22, 2015 5:10 AM in response to Beterhans Pan

I found this answer here:

Enabled the debug menu and then select Reset Application; restart the App Store and now the Download button shows up again.

To enable the debug menu, open Terminal and run:

defaults write com.apple.appstore ShowDebugMenu -bool true

That helped me a lot.

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