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Level 1

1 points

Apple TV stuck on What's New or Verification Required screen after v5.1 update

After updating my 2 Apple TV 3 to v5.1, my Apple TVs no longer respond to remote commands though I do get a blink response from the boxes when selecting. The atvs periodically blink, the screens go black and return me to the screen that was up when it went black. In one case, it's the What's New screen. In the other, the Verification Required screen. I only got to the Verification screen by a lucky remote recognition after unplugging the atv and plugging it back in.

I have not tried restoring from iTunes. Cannot locate any of my microUSB cables. Any suggestions or solutions?

Apple TV

Posted on Sep 27, 2012 7:59 AM

Best reply

ghelf

Level 1

0 points

Posted on Sep 28, 2012 11:41 PM

I have this problem too. It actually seems like the "What's New" screen is in front of the regular menu/navigation.

My original remote broke, and I've been using the Remote app. If I swipe left and right, i can hear the clicks. If I press to select, it sounds like I might be choosing an item from the menu... which I can't see because the "What's New" screen is in front and won't go away!

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46 replies

weber566

Level 1

0 points

Apr 28, 2014 10:27 AM in response to khrush

I actually change out my HDMI cord with a new one and problem went away. Might want to give it a try. Worked for me.

Apple TV stuck on What's New or Verification Required screen after v5.1 update