i am a master electrician and repair electronics and one of my responsibilities is to have manufacturers own up to their warranties. At this point it seems as if my technical expertise had hit deaf ears at the "genius bar" at apple. My phone stopped charging for good last night, I noticed corrosion on the charger before
but cleaned if off with contact cleaner and a toothbrush . this actually wasn't corrosion at all but carbon deposit left from arcing and overheated conductors. I agree with the others on here the charger plugs in without enough pressure and too loosely into an aluminum framed phone which expands contracts with heat and cold more then almost every solid metal and bends too easily. My charger just doesn't have enough pressure and even when new, could not charge fast enough to run Google maps.
Yesterday afternoon it just wouldn't charge past 7 percent and died. I thought perhaps my charger was no good anymore after charging it and tried my wife's brand new charger she purchased for her iPhone six plus. It almost held a charge but I could feel the cord overheating in less then a minute, pulled it out to find carbon marks and green corrosion from the arcing electrolysis. I cleaned it off and didn't mention it to her.
I called apple care and they told me likely that they would replace the phone because it was a manufacturer defect.
I went into the Apple Store today, the customer service rep told me it was likely they'd replace the phone under warranty. He came back and said, for 300 We can replace it because the warranty doesn't cover corrosion. I told him take it back in the lab the phone is bone dry. He did and the phone was dry but he said corrosion is not covered. At this point I could feel my blood pressure raising. They still had no hypothesis as too why the pins were melted clean off the inside of the charging point and the inside was covered in carbon.
I told him ," the phone was always dry, it's not corrosion its carbon deposit. The corrosion or carbon is a symptom of the arcing"
He went and got his manager.
the manager was very nice but had no intention of understanding the technicality of the issue and basically was there to say he had no power to replace my phone because of the technician in the back of the genius bars findings. I explained to him I read this thread and the issue is a loose connection. He agreed but shook my hand and listened to me waiting for me to calm down and leave. I can not recall being this angry in a long time. I left with my broken phone I purchased just 6 months ago and the burnt charger cable.
Not knowingwhat to do next I contacted apple care again and they basically told me that the genius bars decision is final and cannot be overrided. He said in their notes that the warranty was not honored due to user misuse. I was not told this in store. The notes had no explanation as to why two of the pins within the phone were completely melted off and again the contacts within the phone had carbon marks.
I spoke to Apple cares supervisor and surprise surprise she didn't even know what an electrical arc was and she couldn't do anything not transfer me to anyone who could help me. This is a major customer service failure on Apples part. A company with such a giant profit margin should have no problem owning up to their own engineering and manufacturing oversights. From this thread it is obvious to see I am not alone.
Hred dress the kicker, my wife emailed me telling me her new iPhone 6 plus lightening charger was broken and it wasn't my phone. I said no , my work phone is charging fine, which is an iPhone six , with my car charger. Turns out, just plugging it into my phone for five minutes destroyed a brand new charger. Even after I cleaned the contacts. And get this, she just got home after buying a new charger, and guess what now her iPhone 6 plus is dead and won't take a charge, I looked at the inside of her phone and bingo, carbon marks. Apple you better own up to your warranties, don't think your too big of a company too lose public trust, because you've severely disappointed me. I'm a professional in the electronics industry and you cannot fool me.