You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Lightning Cable Corrosion?

I was trying to sync/charge my iPhone 5 so the USB end went in my MacBook Pro, and the Lightning end went in the iPhone only to get the error that iTunes couldnt connect to the phone. Then the phone would beep everytime I moved it like the cord was loose or something. I pulled out the lightning plug and looked at it only to find corrosion on the 'gold' connectors.

Does anyone know, does apple actually use gold in these? (gold isnt supposed to corrode, especially after 6 days)

Posted on Sep 27, 2012 9:31 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 17, 2014 12:14 AM

This corrosion in a few weeks (even in a few years) is not normal at all. It may be a bad batch. It has nothing to do with moisture alone, they can stand that. If they are Apple cables, you have quarantee, and can have them replaced under warrantee.

74 replies

Sep 24, 2015 9:38 PM in response to pshute

pshute wrote:


I've now seen this problem for the first time since starting to use Lightning cables 2.5 years ago. A user brought me a faulty cable, and I got it working by scraping black stuff off the middle two contacts on both sides of the Lightning connector. Three of the contacts are very deeply pitted, so I assume they're now down to the copper and will corrode quickly, so I gave her a new one.


We've got 80 iPads and 80 iPhones here, and have recently changed all the iPhones over from 5's to 6's, so there are 240 Lightning cables around the place. If this is the only one this happens to then I'm ok with this failure rate. This particular cable lasted the user about 6 months. If it's her phone causing the problem then it'll happen to the new cable too. I'm hoping it's not going to be widespread among all the iPhone 6's, as we're only 6 months into a 2 year contract.

I should also note that this plug had black gunk in the indents on the sides of the plug. I can't imagine that could be caused by arcing.

Oct 22, 2015 1:14 PM in response to bmwraw8482

Like many others here, I'm an electronics technician and have been in my trade/profession for 50 years. Every technician who has ever done bench work has seen the contact degradation problems caused by arcing hundreds of times over and the lightning connector is indeed a problem. I have had the same issue as many others, wasted an inordinate amount of time making contact with the so-called "Genius" bar and turned up to my appointment only to be cheerfully given a new cable by an Apple employee who had no knowledge of electrical arcing and didn't want to listen to my explanation of how I had not contributed in any way to this problem.

IMHO there are several contributors to the problem and the probable poor design of the aptly named "Lightning™" interface. Apple employees who have put it down to moisture are partly right but it does play a part in all electrical arcing. What I guess they are overlooking is that water vapour in the air isn't ever going away and will always be absorbed by minute contaminants, mainly dust and grease particles which form a bridge allowing arcing which is just like "lightning" conduction and which can happen at pretty much any energy level.


Several others have pointed out that the blackening of the connector contacts is burning, not corrosion and they are right. How this burning happens can be simply put down to the fact that most of us forget to switch off our chargers and wait for the energy to dissipate before unplugging, and a tiny arc "spark-erodes" the power contacts when we unplug. Over a very short period time the very small amount of gold flashing on the contacts is penetrated to and the copper contact is able to oxidise and form a carbon film. In a perfect design, the contacts would be solid gold, there would be adequate transient suppression on the power conductors, more contact pressure and so on, but the design is simply not perfect and the reality is that Apple does not see it as a sufficiently serious issue to warrant any sort of a recall, which would be a logistical nightmare anyway, nigh impossible given the volumes of iPhones sold.


It's just disappointing that somebody from Apple is not honest enough to admit that the design is lacking and promise that the next model will be better. I think we would all would prefer that to employees blaming moisture exposure and avoiding the real issue. I have great admiration for Apple but a simple act of honesty goes a long way to retaining customers for any business.


The best solution to at least lessening the problem is to always keep the contacts clean, use a little bit of electrical contact cleaner or even isopropyl alcohol on both the plug and the socket and always switch off and wait a minute before unplugging or plugging in the charger. The little dental cleaning brushes that you can buy for cleaning between teeth are great for cleaning the socket, and you'll amazed at the amount of gunk that accumulates in there.

Nov 22, 2015 10:14 AM in response to rshum

rshum is exactly right on this count. Apple has not designed to take into account the probability of arcing at the connector when it is removed from the phone or other device during a charge phase.


Short of a much higher quality connector, if you are having this problem just be sure that before you pull the connector from your phone, that either the phone is powered off and already fully charged or you have unplugged your cable from the other end (preferable) so that power is no longer flowing into the phone.


This should mitigate problems with arcing or pitting or corrosion of the lightning connector contacts in normal use.

Here is an image of a lightning connector which has not yet failed but probably isn't far from becoming intermittent. The pitting on the connectors is apparent:

ConnectorPits


Another problem of course is failure of the cable at the junction with the connector body. This is common with cheap knock-offs, but can also occur with the Apple brand part. My solution is to put a short section of adhesive lined heat shrink tubing over the back end of the lightning connector and also on the USB connector to act as strain relief. This has prolonged the life of my cables significantly.

Jan 28, 2016 10:08 PM in response to bmwraw8482

I have also burnt through 5 lightning cables: 3 Apple originals and 2 generic cables. They always corrode on the same pin. I don't want to buy a new cable because I know it will ultimately corrode and fail again!

Buying a new cable seems like putting a band-aid on a snake bite - it's just a temporary fix. I want to fix the root of the problem, but it doesn't seem like anyone knows what that is.

Since it's always the same pins on different cables that blacken, isn't it a logical conclusion that the problem is an external factor - not the cable itself but the port it's being plugged into? I agree the cables aren't durable enough, but isn't the problem actually caused by the PORT?

I would much rather have my port replaced (if that's the problem) than buying a new cable every 2 months.

Apr 15, 2016 12:15 AM in response to Quantum Paradox

Yes this is what Im talking about I have a disability and cant be spending money every 2-3 wks for a new cord this is the 2nd iphone 6 i have had since I got the phone in may 2015 verizon was nice enough to send me a new phone in march this yr after I told them the cords would stop working every wk or 2wk if I was lucky Apple needs to make a switch that you can turn on the side of the phone that just charges when it needs to charge

Jul 13, 2016 9:42 AM in response to stallout

I will not buy another iPhone that uses the lightning cable to charge. The contacts eventually either corrode or burn out, even if they are not exposed to moisture. Over the last 4 years and two iPhones, I have had to replace the lightning cable about every 2 to 4 months. Seriously. Sometimes this was under warranty, sometimes not. I have tried some third party lightning cables that fared no better, but were cheaper.





So Apple overcharges us for a cable that is inherently defective to begin with. I cannot express just how unhappy I am with this situation. Having an exposed edge connector is a bad design, but it seems like the connectors can go bad just from charging. I stuck a third party lightning cable into my phone and the contacts burned out within a day. Yet the Apple brand lightning cables burn out eventually as well.





Looking at the Apple forums it appears that a great many other people have had the same problem.





The iPhone 7 coming out this fall will use lightning port to connect the headphones. What a disaster this will be.


Dec 22, 2016 6:58 PM in response to bmwraw8482

Here I though I was crazy, I have an iPhone 7, iPad Pro, iPad mini, and an iPod (needless to say a lot of Apple chargers)

I even splurged for another 6ft cable...


Not only do I have to take alcohol and a q-tip to ALL the chargers once a month, I had to shrink tube the ends on all of them because within 90 days of ownership the spot where the lightening adapter meets cable opens up and exposes wires....

Dec 22, 2016 7:05 PM in response to Heidis801

I've found that if I'm careful not to stress the ends of the cables, they do last nearly 2 years. That happens to be how often I get a new iPhone and therefore a new cable. I've had a few cables exchanged at Apple Stores so that helpful too. Even with the few cable issues I still prefer lightning to micro-USB due to its sturdy and ambidextrous connection. It will be nice someday to get wireless charging and never have to deal with cables again!

Lightning Cable Corrosion?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.