Currently Being ModeratedSep 28, 2012 12:04 AM (in response to Kipto)
I have just woken up to the exact same problem with my i5, I have purples lines down my camara screen on one side, 1 day old phone, not good enough.
Currently Being ModeratedSep 29, 2012 11:31 AM (in response to Kipto)
same as mine its not all the time jus every now and then what do i do?
Currently Being ModeratedSep 29, 2012 1:29 PM (in response to Kipto)
People are calling that issue Purple Flare... Google "iPhone 5 Purple Flare" for more info.
I don't know how widespread it is neither how to fix it :/ Still waiting for more iPhone and I'm hoping they fix the issue in my batch.
Currently Being ModeratedOct 1, 2012 4:21 AM (in response to Kipto)
I got the same over the weekend. I don't think it is isolated to the camera either as I just got some horizontal 'lines' when browsing the app store. Not as bad as when I was using the camera at the weekend and also camera lines were vertical (iphone in portrait orientation).
Software or Hardware do we think? I note that a number of ipad3 users are experiencing similar issues so is this a problem with the retina display technology?
UPDATE: just checked the postings against 'Purple flare' and this is not the issue I am getting - I get what looks like interferene, prodominantly purple in colour - again, not apparently isolated to camera use.
Message was edited by: JohnnyP99
Currently Being ModeratedOct 19, 2012 3:47 AM (in response to Kipto)
Currently Being ModeratedNov 17, 2012 2:04 AM (in response to jok5r)
Also getting the same problem, screenshot from the Camera app:
iPhone 5 arrived yesterday with iOS 6.0.1 already on it, so I don't think this can be a hardware fault that Apple know about and have fixed, as I would ahve thought that as mine is quite up to date (considering since launch) it would have things like this fixed..
Currently Being ModeratedNov 19, 2012 6:24 AM (in response to Kipto)
I am also facing the same problem on my phone purchased yesterday. Could you please tell me the next steps please? Have you people got the phone changed or it is just a software problem?
Currently Being ModeratedNov 19, 2012 6:40 AM (in response to anandumesh)
I restarted the phone, and I've not had problems since, and I have 'tried' to cause the lines to display and they haven't.
As I said, my phone arrived on the 16th, it's the 19th now and I'm not having issues so I suggest rebooting the phone, waiting a few days, and seeing if you still have problems.
Hope this helps!
Currently Being ModeratedNov 19, 2012 6:57 AM (in response to DanClarkePro)
Thanks for the quick reply. This is really frustrating. It may not come today but it may come after the support ends .
Surprisingly I have not seen any acknowledgement from apple. I have a lot of apple products and atleast expect the company to confirm what their plans are to fix the problem.
My friend has purchased an IPhone 5 with me and I cannot reproduce the problem on this phone.
Currently Being ModeratedNov 19, 2012 7:24 AM (in response to anandumesh)
I took mine to the Apple store and they replaced it straight away for me. This is why I love Apple! Amazing customer service!
Currently Being ModeratedNov 19, 2012 10:32 AM (in response to anandumesh)
Unfortunatly, ironically after I wrote that post, the purple/pink/magenta blocks/lines/distortion came up again.
I spoke to a employee at my local Apple Store to see if this was a problem they had been having, his reply was "been seeing hardly any problems with them [iPhone 5]", and he had not seen this problem before.
He recommended coming into the Store, but I would hve to be able to replicate the issue, but as jok5r has posted above, they just replaced it.
Currently Being ModeratedNov 21, 2012 6:43 AM (in response to Kipto)
I have the same problem. Got my iphone5 on October 29th and exactly 2 weeks after (time to ask for a replace) these pink, grey lines started appearing very randomly while taking photos. From what I recall I have seen this problem on 4 different occasions and last time I was even able to take a picture with them. Now apple here in The Netherlands doesn t want to replace my phone for a new one because the 2 weeks for replacements are over, so I have send it for repair and have to wait for 10 working days. In case I want a refurbished replacement, it can all be done in 1 week, but I have to pay 29€..Terrible customer service, they only see money in front of their eyes!
Currently Being ModeratedNov 21, 2012 8:12 AM (in response to Kipto)
hey guys i got same problem on my iphone5 when the first time show the purple line in ios6.0 i was think it is software problem but i update to ios6.1.0 and return twice again the probelm didnt solve i start to believe this is horrible hardware problem and i must be go to Vancourver again to change new a
Currently Being ModeratedNov 21, 2012 8:16 AM (in response to DanClarkePro)
hello DanClarkpro i return twice again and still face to purple line IDK ,but i think this is hardware problem:(((