iphone 4s ios 6 mail send problem

Question

Level 1

82 points

iphone 4s ios 6 mail send problem

I upgraded my iPhone 4S to iOS 6 and have since had a major bug sending email. I compose the mail and hit send - the "woosh" sound occurs immediately (where it used to sound only actually when the mail had gone) and the app has the spinning icon with "sending" but the mail doesn't actually go.

I have done a hard reset, I have deleted and re-activated my 2 email accounts (iCloud and Gmail), and I have restored via iTunes. The issue persists. I cant send any emails from my iPhone.

Any suggestions?

Mac OS X (10.7.3), MacBook Pro, iPhone4S, iPad2

Posted on Sep 28, 2012 6:19 AM

Reply

Answer 1

dreikb

Level 1

0 points

Sep 28, 2012 7:05 AM in response to Flyingdp

I have the same problem.

Short Emails I can send, but no longer ones...or pictures...

But only in WiFi...

Reply

Answer 2

Flyingdp Author

Level 1

82 points

Sep 28, 2012 7:09 AM in response to dreikb

Mine problem is regardless of message size (everything from test messages to full on emails) and whether on cell or WiFi. What a pain.

Reply

Answer 3

dreikb

Level 1

0 points

Sep 29, 2012 2:18 PM in response to Flyingdp

We solved our problem.

We had a Timecapsule as WLAN station.

When we switched her off and used just our router, all works!!!

Reply

Answer 4

Flyingdp Author

Level 1

82 points

Sep 29, 2012 2:37 PM in response to dreikb

Doesn't help me. I'm afraid. It occurs whether on WiFi or 4G cell service.

Reply

Answer 5

hlapple

Level 1

21 points

Sep 30, 2012 3:28 PM in response to Flyingdp

I have the same problem. However, the email eventually goes (after 2 minutes or so). The size of email does not seem to matter. Even one line emails takes the same time. Definitely seems like an OS bug. I hope Apple fixes it soon.

Reply

Answer 6

Oct 6, 2012 1:07 PM in response to hlapple

Hi there. Been battling with this for a while and have done the delete mail account and even phone restore and no luck but I have found something that works. In your mail settings click on the gmail account you are having problems with. Then click on the account again at the top. At the bottom there is an smtp tab. If you then add a new server but rather than using smtp.gmail.com set up a host name of smtp.googlemail.com with your user name and password (user name is johndoe@gmail.com or your googleapps email address). Then make sure you switch off the smtp.gmail.com server and with a bit of luck it is sorted. I notice exchange is fine so it is for sure a gmail/ios6 issue

Reply

Answer 7

hlapple

Level 1

21 points

Oct 6, 2012 2:50 PM in response to hlapple

I took the phone to Apple Store. They ran a diagnostic and confirmed there is a software corruption that happened during iOS 6 update. The only solution is to do a Restore and Set up the phone again as a New Phone. DO NOT Restore from Back up. I tried it today and it works!

Reply

Answer 8

Flyingdp Author

Level 1

82 points

Oct 6, 2012 3:28 PM in response to hlapple

Interesting - I have tried a Restore from a backup and that definitely did not help. I will

try a New Phone Restore and report the results.

Reply

Answer 9

Oct 8, 2012 8:05 AM in response to hlapple

Sounds encouraging—I have the same problem, will try this

Reply

Answer 10

Flyingdp Author

Level 1

82 points

Oct 8, 2012 8:13 AM in response to hlapple

No joy for me. I did a Restore as new device (which enatils a LOT of re-setting up) but still have the issue of the Send sound happening as soon as I hit send (rather than sounding actually after the message was sent) but the status reporting as "sending" forever with the message not going out.

Doesn't seem to happen when sending from my iCloud account so could certainly be an iOS6/Gmail issue.

Reply

Answer 11

hlapple

Level 1

21 points

Oct 8, 2012 9:00 AM in response to Flyingdp

That is strange. My issue has gone after restore. You should contact Apple to resolve this.

Reply

Answer 12

Oct 13, 2012 6:35 AM in response to Flyingdp

Hi there, If you see my post above - I found a way of solving it was to manually change the smtp servers. Mine is still working. I too found that a restore did not work

Reply

Answer 13

Fayeyee

Level 1

0 points

Oct 25, 2012 9:32 AM in response to richardf1a

This works. It solved my problems. Thank you so much.

Reply

Answer 14

Feb 7, 2013 5:36 AM in response to richardf1a

That definitely did the trick! I still hear the swoosh sound when I press send, but this time it actually sends the email! Thanks a lot!

Reply

Answer 15

Apr 28, 2013 3:35 AM in response to richardf1a

Thanks so much for your suggestion, it really came down to changing the SMTP server to smtp.googlemail.com. The problem was driving me crazy, I was just about to reset my phone and start from scratch, but read your golden tip just in time. 🙂

The weird thing is though, that the same Gmail account with the old smpt.gmail.com setting works fine on my iPad 3, also on iOS 6.1.3. The only difference being that on my iPad the OS language is English, while my iPhone is set to Dutch.

I knew it couldn't be a Wi-Fi or 3G problem, as everything else I sent (via WhatsApp or Twitter) worked without a hitch, including sending pics and movies.

Reply