I am trying to update my iTunes to 10 .7 over the past few dayss, but the Apple web site has had the update link grayed out / inactive. When I tried plan B, updating via software updates, I got an error message that referred to some carrier issue with my iPhone, which was not even connected. I'm running OS 10.6.8 on my MacBook, have a 3-series iPhone (version 3.1.2), and an earlier iPad, which has also been updated. But nothing seems updatable, or synchable anymore, nor can I use the iCloud. Most of the apps on my iPhone no longer work since i need iS 5.0, which I cannot download because my MacBook is over 2 years old. The only thing that works is updating my music from my iPhone to the MacBook. Any ideas other than trashing perfectly good hardware and strting all over?
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A more general comment. I started five or six years ago in absolute awe of Apple products and service and still own APPL stock. But over the years, my experience has deteriorated to the point that I feel trapped in an Apple "eco-system" that is incredibly user-unfriendly, with almost no after sales support and service. My expereince with the text-based support has been appalling. After 15 minutes, if the tech can't solve the program he or she simply abandons the "conversation" with no explanation. In-store Genius Bar support (I had extended warranty / service) is not much better, but after 20 minutes thay'll have you call a 1-800 number and talk to some tech, who, if they cannot solve the problem after an hour or two, will also just drop the call. Mobile Me suckd up maybe 10 hours of my time and still could not be fixed. BTW, my down the street store is bedlam -- as in fire dept. about-to-shut-it-down crowded. Again, appallingly bad service. Folks pay premium prices for Apple service, yet they get Office Depot/Dell-like service. We're relegated to DIY boards like this one.