Dear Tim Cook,
I am a customer who has been loyal to Apple for the past 5 years during which I have bought tens of Apple devices for myself, friends, and relatives. We live in a country where we don't get Apple releases on their launch day but I have ways to get them from US or UK in the interim.
We were promised the world if we upgrade our devices to iOS 6 and specially to get the most beautiful and powerful mapping service ever. I upgraded and since I live in Dubai Apple Maps didn't give me anything more than a pocket size digitized map that is far inferior than the local paper map. Apple map in Dubai hasn't even limited functionality that Apple Maps has in the US. I tried to use many alternatives but none of them brought back the functionality I used to have before this upgrade.
I tried to find solutions and went to the official Apple Support Community forums on the web to find individuals carrying levels and points who were trying to silence every criticism, complaint, or negative experience in the most unprofessional style addressing expressions to Apple customers in the form of "you are moaning", "stop whining", "go to other suppliers", "who forced you to upgrade", "we don't want you here..go away" "you were sent by Google to troll",..etc. The impression left on everyone who came to those threads for help or discussion that these individuals are an organized gang of badly trained watchdogs whose only task is to make fun and be sarcastic of genuine Apple customers who dare to mention that as we are Apple customers who pay our money to Apple, we deserve a better treatment and we want the functionality we have paid for. They keep directing us to a feedback page on Apple site for iPhone that doesn't even enlist the iOS versions while it does mention all those for Windows and Mac OS!!
Millions of existing Apple customers including me own devices (other than iPhone 5) have upgraded to iOS 6 but we didn't like it as our devices became less functional. All that we want is to have the choice to get back iOS 5 until the time when iOS 6 gives what it promised. iTunes doesn't allow us to make this "downgrade" for reasons that none of us is able to understand. Why our devices have become captives to iOS 6? iOS 5 is still supported and millions of those customers who were more prudent than us and didn't upgrade to iOS 6 are still happy with their devices running iOS 5. Why can't we?
Finally, I would like to ask you if you still think that a company which makes "downgrading" an impossible wish for its most loyal customers could continue to be worth working for, investing in, or buying from?
<Edited By Host>