Previous 1 2 3 4 Next 100 Replies Latest reply: May 15, 2015 9:19 AM by brennapr Go to original post Branched to a new discussion.
  • Sankaman999 Level 1 (0 points)

    I have the same issue. I bought iPhone 5 in USA but I'm living in Mexico. I don't know how if they are going to be able to help me in Mexico. Is it possible to open the iPhone to clean it?

  • swenmin0726 Level 1 (0 points)

    I wanna know what is reply from apple, I am a user from china, most of my friends met this issue, and apple service refuse to replace our iphone5, even refuse to check it, they said it apperance issue, we ae realy do not how to do, all of us are very sad.

  • SamuelMei Level 1 (0 points)

    I think mostly 90% of iphone5 has the dust inside the camera lens.

    I am the mobile reseller(mobile store) in my country and I noticed that every iPhone5 sold out in my store have one or more dusts inside lens, Also I am using i5 and Mine has the same issue about dust.

    My bro is using i5 too and he's got dust inside his front camera lens but not in the rear.

    Very bad quality for i5 this time!

    What is worse, we don't have Apple Store in our country! So no hope for the replacement...

    I hope Apple will not do the same hardware error in the next Generation iPhones!!!



  • swenmin0726 Level 1 (0 points)

    It is so bad for the user, I think this generation iphone is very failed, for software, I mean the map, for hardware, painting issue, dust issue, it will break down apple if they did not aware it. even the bad service in china, I will tell these things to every my friend to stop them to buy this generation iphone.

  • SamuelMei Level 1 (0 points)


    U r right!

    Not only a dust issue, there's still also the hot pixels issue in camera in some i5s.

    I am really depressed on this generation a lot too.

    Good luck bro!



  • cojack! Level 1 (0 points)

    I got a similar spot as @nrochetti has. Apple replaced my iPhone after they tried to clean the lens from the inside.

  • nronchetti Level 1 (0 points)

    Just an update, Apple did replace my phone. The Genuis said that he had had 4 iPhone5's in with the same problem that day. They had swapped them all.

  • Boreddjdan Level 1 (0 points)

    I to have this issue there is dust getting in to the lense and it is very noticeable on photos now. I took a photo of a white a4 sheet of paper and what appears to be several black smudges appear this is very frustrating on a £600+ phone its blatently a lack of quality control the lense should be sealed but it obviously isnt and dust is getting in via the power button or another poorly sealed oraphis. Its not just this that iratates me about the 5 it just reaks of poor build quality and cheap parts. The reason you buy a apple product is because of quality functionality and the brilliant cust care and the iphone 5 is definetly lacking in quality its like they dont care anymore the 4 and 4s were brilliant phones the 5 just doesnt compare if id known id of kept my 4s poor show apple report says "must try harder"

  • Boreddjdan Level 1 (0 points)

    Please let us know if the issue arrises again because I'm contemplating getting mine swapped but its a lot of hassle and if its just going to happen again i don't see the point i have ages before warranty runs out so gunna keep checking the forums and see what happens. Maybe it was a error with earlier models in the rush to get them out thats now been rectified. Lets hope

  • Saved0ne Level 1 (65 points)

    Yep... same with mine.. except mine is horrible and it's babied like CRAZY... looks horrible, and this iPhone 5 has already been replaced once... I think i'm gonna go back to apple and get it replaced.

  • mousecat Level 1 (0 points)

    Bad news is this problem happens to the replaced ip5 as well. I will go to genius bar again this weekend and see if they will replace it again.


    will update later.

  • SamuelMei Level 1 (0 points)

    The problem can't solve by replacing the another i5 since the main problem I think is the hardware is not sealed perfectly so that means the replaced one may has dusts inside after using.

    Mine has the same problem about this.

    Mine had no dust inside by the time I bought and had several dusts inside after using 2 days.

    So no hope I guess.


    Samuel Mei

  • JayThaBird Level 1 (0 points)

    I have the same problem with my iPhone 5. I has been replaced once. I am being very gentle, keeping it out of my dusty pocket until I come up with something. I may just but plastic over the back mic, and only take it off when I take videos.


    I have a good guess. The only difference between the all other iPhones and the iPhone 5 is that on the iPhone 5, there is a mic on the back, right beside the camera lens. This is an open part on the back in order for the microphones to receive sound. I think that the microphone somehow allows dust to get into the back of the phone to the inside of the camera lens.


    I hope that Apple can come up with something that doesn't cost us more money since it is a phone defect.

  • dasn4pp3l Level 1 (0 points)

    Well, the camera lens (or the whole camera module) should be one completely sealed package where nothing should come in and out... so if it's the case that there comes dust into the lens from the rear mic than thats a really bad design.      

  • rajst Level 1 (0 points)

    Same problem. Its right in the center of the lens. and is visible on all the photos if zoomed in.

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