Previous 1 2 3 4 5 6 7 Next 100 Replies Latest reply: May 15, 2015 9:19 AM by brennapr Go to original post Branched to a new discussion.
  • sfortenberry Level 1 (0 points)

    I'm on my 3rd iPhone 5 because of this issue. My usage and environment is normal, either on my desk or in my pocket. Seems there is an issue with the gasket around the lens. Apple has stood behind their product so far.

  • RKEnnis Level 1 (0 points)

    I have the same issue. The photo on page 1 of this thread posted by "nronchetti" looks EXACTLY like the crap I have on my lens.


    I bought this phone primarily for the camera. I want this fixed!

  • Ratxy Level 1 (0 points)

    I've got the same thing on my iphone 5 purchased from Apple Online Store Thailand.

    Not sure if dust and hair inside camera cover are complimentary gifts from Apple or Foxconn.


  • Jgreene777 Level 1 (0 points)

    I think it's all your hair and dust. All my iPhones have come to me clean and only get dust under the lens after removing the clear plastic cover on the back of the phone. I believe the culprit to be the mic port next to the lens. I now have a very expensive phone with scotch tape covering the mic port and a clear plastic 3rd party cover over that. I also use a LifeProof case. In the few weeks since I started using my latest replacement iPhone, I still have a clean lens. It's a lot of work to keep it that way, but it does indicate a huge oversight on Apple's part.

  • abochkov Level 1 (0 points)

    when you get a replacement iPhone 5, did you a get a new one out of a box or a pre-used referbished one? Cos im going on tuesday and don't really want to get my iPhone to be substituted by pre-used one which might be older than mine or have other problmes. Thank you.

  • Bravomad Level 1 (0 points)

    It will be a brand new hassle ..just out of the box...

  • Ratxy Level 1 (0 points)
  • Stephen_S_274 Level 1 (0 points)

    I have a similar question, please forgive me if this is very stupid!


    If i book a genius appointment about the dust in my Iphone 5 camera, would I only get a replacement iPhone if I bought it from the Apple Store. As I got my iPhone as a deal though my phone contract or would apple replace it anyway?



  • tempbond Level 1 (10 points)

    I had an appointement at the Genius bar 2 days ago. I bought my phone from my cellphone carrier (Telus).


    Showed the phone to the guy and he said will be replaced no problem. Comes with a box, but not the same box as new iphones come in. So I ask is this a brand new iphone ? Guy says no, refurb, but only part that's not new is the motherboard. Case, battery, buttons, ... Everything new but the motherboard.


    Warranty isn't extended, just transfered from one phone to the next.


    The camera lens is ok, no dust or anything, so I ask the guy if I can put a piece of tape or something over the mic hole so this doesn't happen anymore, he says no, because the sound quality during a call in a noisy environnement will not be good. So I tell him some people have changed their phone 5 times because of dust and I don't want to be coming back to the apple store everytime there is dust in the camera. Says can't do anything more, they will just replace the phone if it happens again.


    So Apple, 0/10 for camera lens gasket, 10/10 for customer service and logic behind future replacement of phone, 2/10...

  • abochkov Level 1 (0 points)

    What if I ask for a full refund and then buy a new one at the store on the same day?! Or tell them that I'll do that unless they give me a brand new one out if the box?!

  • TomRaftery Level 1 (0 points)

    I have this issue as well.


    I bought my iPhone from the Apple Store online (there's no Apple Store near me).


    I guess I'll ring their support number and see what they say :-(

  • niroshan101 Level 1 (0 points)

    I have the same problem. There is no Apple store near me.

  • honDA9xsi Level 1 (0 points)

    I love (loved) taking pictures with my iPhone 5 until this happened to me as well...IMG_0531.jpeg

    I wish that was just a big bird in the picture but that "bird" is in every picture I take =(

    I never had an issue with internal debris on the camer on my old iPhone 4. In my opinion this is a serious problem that is a demerit against the 5 and extremely dissapointing.

  • thiagoqf Level 1 (0 points)

    Same problem here... Saw a post on macworld where a guy got a replacement on his iphone for this issue.



    My camera is horrible now! Look the pics:








    Wondering if I can got a replacement for this? Anyone???

  • paulcb Level 6 (19,110 points)

    Wondering if I can got a replacement for this? Anyone???


    Only Apple can say... take it in for them to look at.