Previous 1 3 4 5 6 7 Next 101 Replies Latest reply: Apr 29, 2016 10:29 AM by anuragmis Go to original post Branched to a new discussion.
  • hk_so Level 1 Level 1

    to which techincal assistance in Brazil you took your phone?

  • thiagoqf Level 1 Level 1

    In Brasilia, on iPlace, Parkshopping.

  • huynh van du Level 1 Level 1

    I'm in Montreal.


    I went to the store, the Genius told me, he could exchange it for me, but since he did not find any "defect" in the image, he was suggesting me to keep it as is. He opened the camera app and told me everything looks perfect, and said that dust are normal. Since i kept insisting i want an exchange, he finally gave it to me.

  • Mohsin From Belgium Level 1 Level 1

    had the same issue, popped into my local apple store - and they replaced it within minutes. just make sure theres no user damage and your warranty covers you or you have an applecare plan.

  • hk_so Level 1 Level 1

    was your phone on 1 year warranty or on applecare? I contacted the Brazilian apple support by phone and they said the applecare doesn't work here and I might be charged to fix the phone, but when I bought it, I told to the Genius that I was moving to Brazil and he said it was an international warranty. :S

  • Mohsin From Belgium Level 1 Level 1

    Mine was just on the regular warranty. But warrant is international (my 4S had an issue - bought In Belgium but replaced in England) and just go the your local/regional apple store. Apple care should apply to your product.


    Good luck.

  • huynh van du Level 1 Level 1



    So 1 month ago I went to the Apple Store to exchange for a new iPhone 5S because of dust in the lens. Now, 1 month later, I have even MORE dust in this new iPhone 5S! But I won't be able to exchange it because the dust has to affect negatively the picture quality and I have no idea how to prove that to the Genius.


    This is SAD!!!!

  • Jgreene777 Level 1 Level 1

    It's interesting to find out that it's also an issue on the 5S as well as the 5. I won't be upgrading.


    If you want to demonstrate the quality issue, find a clean wall or large surface that is a single color and take a pic of it. If you take a photo of a gray wall, for instance, there will be dark, blurry spots if the dust obscures part of the image. I'm not sure how well it would work with a white wall, but I know that a bright color works well.

  • @socalpunks Level 1 Level 1

    I know your post is old but my iPhone 5's camera just started producing the same kind of "specs" in my photos. I've had my iPhone 5 since it launched in 2012.


    Was it ever determined if it was dust/particles inside the camera?  Or, was it a lens scratch, or something else?




  • Mac OS 9000 Level 2 Level 2

    Same here – it stinks. The dust wasn't there originally, but I noticed it after the 1 year warranty was used up. The Genius at the Apple Retail Store said that dust can get in there if the iPhone is submerged in dust (like in my pocket). But what the heck?? How does this even happen?

  • Mac OS 9000 Level 2 Level 2

    The problem I have is that the camera doesn't seem to focus properly, or it takes a long time, due to the dust.

  • Mac OS 9000 Level 2 Level 2

    Well, were you under warranty? I'm not, and they said that I would need to buy a new iPhone... one that might get more dust under the lens. Not an option for me.

  • Zach the Apple User Level 2 Level 2

    For that kind of stuff that is not user caused, I would recommend taking it to an Apple Retail Store to get it fixed if it's still under warranty. They come with an automatic one year warranty from date of activation, but it depends on if you've bought extra warranty for those with older models.

  • Mac OS 9000 Level 2 Level 2

    Well they aren't doing replacements if it's not under warranty. The guy said that dust in my pocket can get into the lens, but I call BS on it being my fault. There is no excuse for dust getting into there. Obviously, they didn't build the phone right.


    Next time I'm near the store, I'm going to talk to the manager about it, and I'll come back with any news.

  • Buzdar Level 1 Level 1

    I have bought an iPhone 5 from a friend.


    Two Major issues.


    1. Dust inside the camera lens

    2. Box Imei number do not match with that in fone.


    What should I do? I dont have any reciepts where I could know where was it bought and when.


    I have checked on apple website, the fone still got 3 months of validity in warranty.

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