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Level 1

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Why won't my brand new iMac boot up?

I got my new iMac about one month ago. I installed the new Adobe Premier Pro CS6 and I've been using it fine. Today I tried to capture video from my Panasonic AG-HVX200 (set to tape/VCR) Adobe kept crashing. I finally decided to try to restart my iMac. Now I have a white screen. What is going on? Is this the iMac? Have I changed from PC to Mac and Simple editing system to PP in error? What new horrors await me? Help! This is footage people paid good money for me to edit.

Thank you!!

New and Fearful iMac user.

iMac (21.5-inch Mid 2011), Mac OS X (10.7.5), I can't say for sure

Posted on Oct 1, 2012 4:59 PM

Best reply

babowa

Level 9

78,103 points

Posted on Oct 1, 2012 5:13 PM

Have you checked the system requirements for this software (in particular the RAM and graphics card):

http://www.adobe.com/products/premiere/tech-specs.html

And, regarding your white screen, you might want to look at this:

http://support.apple.com/kb/TS3824

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38 replies

babowa

Level 9

78,103 points

Oct 3, 2012 10:14 AM in response to nadinefromwa

Did you use software to format it NTFS? Here is something I copied quite some time ago:

The "speed thing" is just that: faster speed, not sure about quality (don't thin it affects that). But I'd consider it with all your large files.

nadinefromwa Author

Level 1

0 points

Oct 3, 2012 11:12 AM in response to babowa

Yes it is NTFS for Mac. I have fat's and fat32's. The fat32 won't let you write anything larger than 3GB or maybe 4 though so it's difficult. I have all of them. This one I was hoping to be able to keep large files if it was formatted correctly for both systems. Now I do recall that it is NTFS for Mac which I believe was in the software that came with the drive. Even so, I think it's the drive. I just hooked up another smaller drive that is ExFat and works quite nicely with the Mac so far. It was full so I had to dump some data to hook it up for testing. I might just have to get another one of those if the re-formatting doesn't change things. But yeah, I think this is the issue. Everything is moving quickly as it should now and so far so good with no freezing. (knock on wood)

babowa

Level 9

78,103 points

Oct 3, 2012 2:54 PM in response to nadinefromwa

Let me know how you make out with different drives. You might want to try one that is actually formatted for Mac if you don't have to share the videos with a Windows machine. I don't do anything Windows, but it seems to me that this type of software (NTFS for Mac) could easily be ridden with compatibility problems - the format wasn't intended for Mac and you mess with making it compatible, it results in a hack to make the system work with it. Hacks can be the cause of many problems.

baltwo

Level 9

62,362 points

Oct 3, 2012 3:08 PM in response to nadinefromwa

Jumping in late and the others have the problem well surrounded. However, once you sort everything out, see these:

Switching from Windows to Mac OS X,
Basic Tutorials on using a Mac,
Mac 101: Mac Essentials,
Mac OS X keyboard shortcuts,
Anatomy of a Mac,
MacTips,
Switching to Mac Superguide, and
Switching to the Mac: The Missing Manual, Mountain Lion Edition.

Additionally, *Texas Mac Man* recommends:

Quick Assist,
Welcome to the Switch To A Mac Guides,
Take Control E-books, and
A guide for switching to a Mac.

nadinefromwa Author

Level 1

0 points

Oct 3, 2012 3:32 PM in response to baltwo

Thanks baltwo! I can really use this info. I feel like I'm understanding things more today than 2 days ago for sure and understanding even more tomorrow will be awesome.

And babowa, I will most certainly get all mac gear as soon as I am confident that I don't need to dash over to my PC to finish a project because I'm in a dither about the fact that I can't get my mac to work. In the meantime,I'm using the local Mac ladies advice; I'm unplugging the external when I'm not using it. She said that's where the problems generally arise - on powering up. Which is precisely when my problems began (and then continued). I left it plugged in at night and in the morning - all things wrong.

I actually have a macbook pro laptop but never use it. It seems to work like a champ. I'm looking forward to using it more once I'm onboard for mac.

Thanks again

babowa

Level 9

78,103 points

Oct 3, 2012 4:05 PM in response to nadinefromwa

You're welcome - post back if there is anything else you need help with........

See, it's not all that bad, is it....😉

nadinefromwa Author

Level 1

0 points

Oct 19, 2012 10:49 AM in response to nadinefromwa

By the way everyone. It turned out that all that data on my hard drive that I was seeing in my activity monitor was indeed the culprit. Somehow, 3/4 of my drive was taken with "Other" data. Fortunately there really was nothing on it because I had just gotten it so I erased the drive and re-installed OSX. Everything is working fine now. I thought it didn't seem right. And it wasn't. Sometimes it's just too obvious to see.

Thanks

babowa

Level 9

78,103 points

Oct 19, 2012 11:08 AM in response to nadinefromwa

Glad to hear you got it sorted!

Why won't my brand new iMac boot up?