Application stuck "installing..."

Hello,


I tried to update all apps in my iPad, and some of them were able to load and install, but 6 applications got stucked.

I've checked on every forum and tried reseting the iPad, downloading and installing them from iTunes, clearing all pending downloads, etc.

None of these solutions seams to work for me.

The apps are still stuck with the "Installing..." label.

All of them have an empty installation bar, except for one, that has the same label but no bar.

Is there anything else I can do about it?

I'll deeply appreciate any help.

Thanks in advance.

iPad 2 Wi-Fi, iOS 6

Posted on Oct 2, 2012 11:30 AM

Reply
102 replies

Sep 30, 2015 3:36 AM in response to rosagparedes

I have a very old iPhone 3G that I only use now for games and going online now. So...because all of my devices are linked together Whenever I purchase a new app from the app store etc it automatically tries to install on this old iPhone 3G also. Because the iOS on this one is outdated it can't accept most of my apps now so they get stuck installing many times. To delete them I went to the App Store then into my purchased apps and wait for a window that appears saying this or that App can't be downloaded at this time but will be waiting the next time I visit iTunes it gives a choice to press (Retry) or (Done) if you just press done the unstick and disappear! Hope this reply may help others who have very old iPhones that do the same thing!

Jan 15, 2016 2:16 PM in response to j_deezy

I want to chime on onj_deezy's post...


I have owned an iPhone 6 Plus and iPad Air 2 for ~1 year. Over at least the last few months, I've regularly encountered the symptom that is the subject of this topic. I have had "Settings / iTunes & App Store / Automatic Downloads / Updates " enabled on each device. In summary, automatic updates regularly stall, and various methods to try to force them to proceed both reveal a multitude of anomalies that cannot possibly represent rationally-intended behavior by Apple and that are both inconvenient and only sporadically effective.


I regularly encounter the in-progress indicator on the icons of one or more apps and/or unopened folders on the Home screen of each of my iOS devices. The indicator "dials" remain frozen.


As best I can recall, Restarts will -- in effect -- reset formerly in-progress and stalled updates for some apps, such that a subsequent check on their status in "App Store / Updates" will typically show the right-side status/action control for those apps as either a "Cloud" icon (indicating the app is Purchased but not Downloaded) or a Download progress circle/dial showing no progress. In the latter case, tapping the Download progress Circle/Dial icon might cause the icon to revert to a Cloud icon or might result in Download progress being shown via the "dial" visualization on that icon. In the latter case, the dial visualization might progress to apparent completion and then stall without progressing to the "Open" button, or it might eventually progress to that button.


Going directly to "App Store / Updates" without a Restart, then pressing "Update All" usually coaxes at least some of the apparently-stalled updates to Download, but often still eaves one or more in a stalled, pre-installation state. Furthermore, it is not uncommon for me to encounter one or more entries in the purportedly "Updated" portion of the App list here that shows no right-side icon or button control at all. In that case, tapping on that list entry -- and thereby expanding the entry to show update notes -- might or might not coax iOS into displaying a right-side icon (e.g., Cloud or Circle/Dial). As best I recall, when such coaxing is successful, the subject app entry "jumps" to the top of the list where Pending Updates are shown. Then the Circle/Dial icon animation shows progress through 100%, but typically does NOT then convert to an Open button control. When the Open button control does not appear, tapping the Circle/Dial icon results in its replacement by the Update button control. Tapping on that control shows a rapid "backwards" progress animation on a Circle/Dial icon, followed by a repeat of the normal speed, forward-progressing animation and -- typically -- another stall at the (purportedly) 100%-progress state.


I have checked my devices a few times recently using 3rd-party Memory scanners/managers (valid ones obtained via iTunes App Store). I have not identified a clear correlation between quantity/proportion of Free Memory and the presence or absence of the aforementioned problems. Certainly, I've seen at least some problems occur or persist when Free Memory is relatively high. I also seem to recall evidence of this problem recurring shortly after "clean" reinstalls on each of my iDevices that I performed a month or two ago, during a period when the quantity of 3rd-party apps I had installed on each of my iDevices was relatively small.


I have only described some of the multitude of variants of update installation failure -- and failures of commonly-reported workarounds (onerous ones that should not be required) -- that I've observed. I also have not mentioned the stalls of a high percentage of newly-downloaded apps, whether those apps have been newly-purchased or were previously purchased.


I've owned one or more iOS devices for ~5 years, and have used them regularly the entire time. It is only over the last few months or so that I've observed the behaviors I described here. I urge Apple to (continue) work to resolve this problems.

Jan 17, 2016 5:43 AM in response to MikailV

"I've owned one or more iOS devices for ~5 years, and have used them regularly the entire time. It is only over the last few months or so that I've observed the behaviors I described here. I urge Apple to (continue) work to resolve this problems."


Last months I have regulary severly app's removed because they where "installing" forever. A lot of apps on my ipad "install forever".


At this moment (on iphone 4GS, 2,47Gb free) I have 3 app's "installing" forever showing in App Store, updates, All purchases:

Lists! showing (a closed circle), Whats app Messenger (a closed circle)

and

Apps that are just "installing forever": "NPO Radio 4" and "Karwei"


I several times just deleted the app, then a new install and then everything works fine.


But now I have an app List! without a backup of the data (Yes, my mistake)


And I have a app "docscan" working correct. But what if there is a new version that wil "install forever" - I am not able to get data in this application. Only with the camera it accepts data. Not with Itunes.


So please Apple: "Fix this problem"

Jan 21, 2016 11:40 AM in response to Otto Dijk

I've reported the problem to Apple via iTunes email support (1/16/2016), phone support (1/16/2016), and Bug Reporter (just now). The phone support specialist (front-line call handler, not a member of any engineering team) confirmed that he has personally experienced this problem and continues to, and believes it's associated with iOS 9. He indicated that he had contacted an applicable engineering team based on his own experience with problem, and would do so again based on my report. I plan to report back here and probably in at least one other relevant Internet forum discussion when/if I receive any other response(s) from Apple.

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Application stuck "installing..."

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