Application stuck "installing..."

Hello,


I tried to update all apps in my iPad, and some of them were able to load and install, but 6 applications got stucked.

I've checked on every forum and tried reseting the iPad, downloading and installing them from iTunes, clearing all pending downloads, etc.

None of these solutions seams to work for me.

The apps are still stuck with the "Installing..." label.

All of them have an empty installation bar, except for one, that has the same label but no bar.

Is there anything else I can do about it?

I'll deeply appreciate any help.

Thanks in advance.

iPad 2 Wi-Fi, iOS 6

Posted on Oct 2, 2012 11:30 AM

Reply
102 replies

Jan 17, 2016 5:43 AM in response to MikailV

"I've owned one or more iOS devices for ~5 years, and have used them regularly the entire time. It is only over the last few months or so that I've observed the behaviors I described here. I urge Apple to (continue) work to resolve this problems."


Last months I have regulary severly app's removed because they where "installing" forever. A lot of apps on my ipad "install forever".


At this moment (on iphone 4GS, 2,47Gb free) I have 3 app's "installing" forever showing in App Store, updates, All purchases:

Lists! showing (a closed circle), Whats app Messenger (a closed circle)

and

Apps that are just "installing forever": "NPO Radio 4" and "Karwei"


I several times just deleted the app, then a new install and then everything works fine.


But now I have an app List! without a backup of the data (Yes, my mistake)


And I have a app "docscan" working correct. But what if there is a new version that wil "install forever" - I am not able to get data in this application. Only with the camera it accepts data. Not with Itunes.


So please Apple: "Fix this problem"

Jan 21, 2016 11:40 AM in response to Otto Dijk

I've reported the problem to Apple via iTunes email support (1/16/2016), phone support (1/16/2016), and Bug Reporter (just now). The phone support specialist (front-line call handler, not a member of any engineering team) confirmed that he has personally experienced this problem and continues to, and believes it's associated with iOS 9. He indicated that he had contacted an applicable engineering team based on his own experience with problem, and would do so again based on my report. I plan to report back here and probably in at least one other relevant Internet forum discussion when/if I receive any other response(s) from Apple.

Jan 30, 2016 2:35 PM in response to rosagparedes

This issue is still occurring in ios 9.2.1


just had it happen to me with google hangouts. app hung on installing. requires a reboot, delete, and then re-download


super annoying. has happened with multiple apps for me ever since ios 9 was released. please fix this apple.

Feb 13, 2016 8:36 AM in response to rosagparedes

In my case, apps stuck as "installing" were removed from the AppStore at some stage,

so I guess iTunes blocks the re-installation of such apps, even-though they were in my iTunes "Apps" library.


The "solution" was to completely delete those apps from my iTunes library:

1. Open iTunes

2. Switch to the "Apps" section (can press [command]+[7])

3. Find the relevant apps (can use the search-field at top-right)

4. Right-click the app and choose "delete"

(iTunes required a confirmation for the deletion)

5. On your device (iPhone/iPad), delete those apps the usual way (long-press, then press the [X])

6. Sync your device with iTunes, as usual

Feb 16, 2016 7:48 PM in response to Community User

FYI, earlier today, Apple Bug Reporter support responded to the 1/21 bug report I reference in my 1/21 post to this discussion. They have closed my report in deference to what they called "...the original bug report your issue was duplicated to..." My Report ID had numerical precedence relative to the what they called "...the original bug report your issue was duplicated to...", and I believe I had (and have) no way to access that other report. At any rate, I also hope Apple makes some progress towards resolving this issue.

Mar 14, 2016 3:52 PM in response to MikailV

I've had this happening for the last several months as well, and it's gotten annoying enough that I actually did a search on it (ending up here). A device restart will always "unstick" the update, but in some cases I may have to go an re-download the app from the App Store, because it will have disappeared from my phone or iPad. I don't think it's something specific to my device (e.g. a corrupted settings file), because it happens on both my iPhone and iPad, and it continues to happen on my iPad even after restoring it (for different reasons).


Bottom line: Apple, this is a major bug on the premier service on your premier platform. Please fix it!

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Application stuck "installing..."

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