Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

132 points

Something wrong with Madagascar 3?

I just bought Madagascar 3: Europe's Most Wanted from the iTunes Store. It's great, but there seem to be Portuguese subtitles hard-coded into the movie (regardless of how I have my subtitle options set). They only show up a few times, like when there's a newspaper headline, but I know I saw them. They happen whether I'm viewing the film on the AppleTV or on the computer. Has anyone else seen this? I reported the problem to Apple but I wanted to put it out here as well.

iMac (27-inch Mid 2010), OS X Mountain Lion

Posted on Oct 2, 2012 3:50 PM

23 replies

Babaganoosh Author

Level 1

132 points

Oct 24, 2012 10:04 PM in response to john_martin

I reported the problem with all of the Bond movies I bought. This was almost two weeks ago. I have heard NOTHING. :mad:

Babaganoosh Author

Level 1

132 points

Nov 18, 2012 12:25 PM in response to Babaganoosh

Now I am getting periodic messages from Apple, saying they're looking into it. No news on a solution though. :(

Babaganoosh Author

Level 1

132 points

Nov 25, 2012 11:47 AM in response to Babaganoosh

Plot thickens:

Just to take a chance, I bought Men In Black 3 from iTunes. It did not have the problem!

lwd

Level 1

43 points

Dec 29, 2012 1:22 AM in response to Babaganoosh

Have the exact same problem with most, but not all, of the James Bond movies and all of the Indiana Jones movies. As others have done, have reported the problem to Apple and they say they are working on it, but no solution yet and it has been several months now. But, I have noticed that something has changed with the James Bond movies, which I saw by re-downloading them again. The subtitles used to appear on my iMac using iTunes and on my iPad and iPod Touch. But now they do not appear if I play back the movies on my iMac from within iTunes, but they still appear on my iPad and iPod Touch and I have tried new copies on both. Also interestingly if I play back one of the movies on my iMac but using Quicktime, the subtitles also still appear. So, Apple seem to have partially but not fully fixed the problem. Nothing has happened with the Indiana Jones movies, they still have the subtitles on all devices! There seem to be so many people reporting these subtitle issues, I'm really surprised that Apple haven't fixed the problem yet and it's been going on for months.

jphelp32

Level 1

4 points

Jan 19, 2013 6:46 AM in response to Babaganoosh

Same problem for me with the older Apple TV and movies purchased in the last 6 months to a year. (Winnie the Pooh and Lion King 2)

No real help from Apple support other than to refund the purchase price.

Mar 2, 2013 4:55 PM in response to Babaganoosh

I have this same problem. I am glad to know that it isn't just a hardware issue (I was assuming it was my first gen Apple TV going on the blink. Apple tried to tell me it was on my end, subtitles were "turned off". They would not refund my money. I am going to complain again and demand my money be returned after seeing this report. THIS Is not a new problem and they are completely aware at this point.

Mar 2, 2013 4:57 PM in response to Babaganoosh

Also, Life of PI has this same issue.

Mar 2, 2013 5:33 PM in response to john_martin

I got a refund for Madagascar 3.

Since then I have downloaded Casino Royale and Quantum of Solace, both of which are fine.

I also downloaded Hotel Transylvania which does have the problem but only once and towards the end. Stopping and restarting gets rid of it.

It's annoying that they don't seem to want to fix the original Apple TV any more. It's been a long time since any updates.

Something wrong with Madagascar 3?