edrn12 wrote:
Diesel--I did everything you're talking about, including setting up iCloud control panel and it still didn't save the pictures and videos.
That works automatically for me. Personally, when I set up new features I test them to make sure they work. I never assume something just works.
I suspect the photostream was not actually enabled on the device, if it had been, regardless of it appearing/uploading on the pc the pictures would be recovered when setting the device back up and enabling iCloud. Videos are not included with photostream.
edrn12 wrote:
You can't however, replace the photos and videos of your kids or pictures of the day you spent with your father who's fighting a battle with cancer, when you spent a really great day with them.
Exactly. No one is disagreeing with you on this point. What I find baffling is that someone would attempt a software update on a device without first ensuring that the important pictures and videos on the device were backed up. Choosing not to do so proves just how important that content really was... in other words, not very.
edrn12 wrote:
I went to the Apple store to speak with someone they have the audacity to call a "genius" and he wouldn't even look at my PC
Of course not, they do not support pc's, they support Apple devices.
Honestly, I'm not sure why several here seem to believe there is a magical fix to recover the content. Apple provides several warnings to encourage users to backup their own content. You chose to ignore those and take a chance. Now, unfortunately the only option is to live with the consequences.