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High iOS 6 Data Usage? Turn off iCloud,

For those of you with unexplained excessive data usage, I've pinpointed the problem to a bug in iCloud. Unfortunately, turning off individual iCloud services will not solve the problem, you'll have to delete the iCloud account from the phone.


Here's a video demonstrating the problem.


I hope this helps. If it solves your data usage problem, be sure to report it to Apple and spread the word.

iPhone 5, iOS 6

Posted on Oct 3, 2012 5:57 PM

Reply
146 replies

Oct 10, 2012 9:21 PM in response to jcenters

This was incredibly helpful. Thanks for the video. I thought something was strange yesterday when I finished watching a movie in a theatre and noticed that my battery was almost drained. It had been nearly full before the movie. Then I woke up this morning and found a message from AT&T saying I had used 100% of my data, and I still had about 10 days left in my billing cycle. I've gone over my usage before, but it was always closer to the end of my cycle, and AT&T would always warn me at 60%, and then again at 90%. But this went straight to 100% without warning. When I checked how much data I used over my 2GB limit, I found it was over 1.7GB over! Something was very wrong. I called AT&T right away, and the customer service rep explained she had the same problem a while ago, but it was because of streaming services like Pandora or I Heart Radio--even when you're on a wifi signal, there's so much data pumping thru that it switches over to 4G without you knowing it. I thought that was really strange. But I had used Pandora for a few hours at home over wifi that day, so it kinda matched up with her story, but I still thought it was weird that it drained THAT much data. I had used Pandora over 4G before iOS 6 and never had that problem. The rep suggested that I turn off Cellular Data every time I got home or any place with a wifi connection. I told her that was kind of a ridiculously inconvenient solution, but she insisted that that was the problem and that's how to avoid it. She did graciously credit my account and made a note of the problem. So when I stumbled upon our video, I immediately tried it, and lo and behold, problem solved. Good on AT&T for the refund, but bad on them for the bad advice. Thanks again!

Oct 11, 2012 2:38 AM in response to JimmySlo

tell ur phone company, about that issue. here in australia they just have started to acknowledge that there is a software bug with uses ur 3G data instead of wiFi, while loggen in at work or home. it is not carrier related and somehow random assosiated with ios6. my iphon5 has massive of that issues, my ipad 3 (new ipad or what ever u gonna call the new ipad) got upgraded/updated to ios6. no issues whats how ever. that is not just icloud based... so be carefull

Oct 12, 2012 12:31 AM in response to jcenters

This is an issue with more than just the iPhone 5 on Verizon. I have an iPhone 4 running iOS 6, and it ate through 25% of my 2Gb data in a single day! I had to turn off my cellular usage completely to get it to stop using my data. Apple needs to fix this bug fast! I want to be able to use my phone away from wifi, but until this issue is fixed, I'm not touching my data at all. It will remain off until the issue is fixed.

Oct 15, 2012 10:40 AM in response to jcenters

Same here, just noticed the huge cellular data drain when I was alerted by my carrier that I've gone over my data limit for the month! The trouble is, I'm only one week into the month and I never go over my cap! Now I've been throttled.

My iCloud was switched off but I have now followed the advice and deleted the iCloud account entirely. I will monitor things very carefully!


Oh and I'm on the O2 network in the UK. iOS6 *****.

Oct 15, 2012 9:28 PM in response to jcenters

I bought my iphone yesterday from best buy and the problem started immediately, until i deleted by icloud account.


I just called tech support and was told that Apple is aware of the problem and its a virus. The tech guy said that in order for him to solve the issue I must purchase a support plan of 99 dollars hahaha


Is this serious? Theres obivously a problem with icloud yet there is a fix and it cost 100 bucks?!!!!


Thanks Apple, I purchased a macbook two months ago, ipad two weeks ago and iphone yesterday and this the service I get?


I had a feeling when steve passed apple would begin its decent.


what a bummer.

Oct 17, 2012 7:05 AM in response to jcenters

Thanks for the information. Ever since iOS 6 on my iPhone 4s my data cap was reached within 2 weeks. I normally don't use the entire 2GB for the whole month, actually only reach about 1GB. However my wife doesn't seem to have the same issue on her iPhone 4s. When we got her iPhone 5 it did have the issue, but then I did a network reset and it stopped. She returned her iPhone 5 and back to her 4S and no issues. Please fix on AT&T.

Oct 17, 2012 1:38 PM in response to Jnepsa

I really dont see the point of icloud if you use a single device. Backing up to my laptop is much faster and has much more space. restore also is painelss and reliable (say on a plane).


yeah if you use multiple apple devices maybe there's some benefit (again... limited because of standard cloud computing limitations) but on the whole I find it worthless. What are your thoughts?

High iOS 6 Data Usage? Turn off iCloud,

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