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Passbook not showing up in lock screen at Starbucks.

I added my Starbucks card (via the Starbucks app) into Passbook. I also added several "favorite locations" to the card. I have all necessary settings, including those in Notifications and Location Services, turned on as described in http://support.apple.com/kb/HT5483. However, when I walked into a Starbucks in my favorite list this morning, the card failed to appear in the lock screen. I had to open the Passbook app itself in order to use it. Anything else I can do to get this working? Passbook is a very cool idea but doesn't seem to work--might as well just use the Starbucks app.


iPhone 4S running iOS6 (obviously)

Posted on Oct 4, 2012 7:48 AM

Reply
56 replies

Oct 6, 2012 11:57 AM in response to Billy Dye

Billy, that would be very convenient if it would just pop up the entire pass without intervention...I did just see an article that mentioned how to add it....here is what he says to do but I never "swiped" over the alert:


"If you added a favorite location, you'll see an alert on your lock screen when you're close enough to it. Swiping the icon over, as you would with any alert on iOS, will reveal your Starbucks pass, while leaving your iPhone locked"


I will have to test that.....I have tried tapping, swiping down on the screen etc. but it never worked.

Oct 6, 2012 3:02 PM in response to orion32773

Yes, swiping a notification icon to the right on the lock screen will open up the corresponding app for any notification, not just Passbook.


It's very convenient for Passbook since it notifies you that a Passbook coupon/ticket is applicable at your current location, and just swiping takes you right to the ticket without having to unlock, find the Passbook app, open it, bring up the ticket, etc...

Oct 6, 2012 3:04 PM in response to tjwolf

Tj,


Triple checked all the versions and the settings. Set off to my local Starbucks. When I go to their parking lot, no go. Walked into the store and still the same thing. Looked at the lock screen and the location services compass point was not on. Checked the setting again to ensure that it was on and it was. Even checked Apple maps and it showed I was in the proper location (and I was). So it seems for whatever reason that the location services wasn't working in that area but had it been, it would have worked based upon my map location. Will continue to look into why location services went inactive when I went into that area despite having phone signal and LTE.

Oct 6, 2012 5:54 PM in response to Aggrofish

Aggrofish,


> Looked at the lock screen and the location services compass point was not on.


This is the problem. If the location services icon is not showing when you click to show the lock screen, it is not using GPS to check your location, therefore it will not compare your location to the Starbucks list and you won't get the notification.


You have to find out why it's not checking your GPS upon wake. Whenever I wake my phone (iPhone 5), it always, every time, shows the compass indicator for 10 secs. after I wake the phone, then it goes out.


All I can say is go back and recheck Location Services is enabled in:


Settings>Privacy>Location Services and Passbook - the Passbook entry should be ON and the indicator there should be purple, indicating it was recently invoked. If it is not purple or the indicator doesn't appear at all, this is the problem.


Check Settings>Notifications>Passbook


Make sure everything is ON.


Oct 11, 2012 12:12 PM in response to johnnygadgetsaz

I also tried deleting/re-installing the Starbucks app - even though Starbucks (and Passbook) did show up in the Location services - but no change: if I go to a "favorite" Starbucks location WITH THE Starbucks app's "Banner" (vs. the alert style in preferences) set to ON, I indeed see a banner on the lock screen - but it's not slidable or anything.


Now a separate question: after I had removed the Starbucks app, I went into Passbook and it still showed my Starbucks card - what's up with that? How does one get rid of things in Passbook? Perhaps I need to do that before re-installing the Starbucks app.


p.s. yes, I have location services turned on for both passbook and starbucks and I have notifications set to "Banner" for both (but I also tried with alert style set to 'Alert') and have the "Show on Lock Screen" set for both.

Passbook not showing up in lock screen at Starbucks.

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