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Passbook not showing up in lock screen at Starbucks.

I added my Starbucks card (via the Starbucks app) into Passbook. I also added several "favorite locations" to the card. I have all necessary settings, including those in Notifications and Location Services, turned on as described in http://support.apple.com/kb/HT5483. However, when I walked into a Starbucks in my favorite list this morning, the card failed to appear in the lock screen. I had to open the Passbook app itself in order to use it. Anything else I can do to get this working? Passbook is a very cool idea but doesn't seem to work--might as well just use the Starbucks app.


iPhone 4S running iOS6 (obviously)

Posted on Oct 4, 2012 7:48 AM

Reply
56 replies

Nov 20, 2012 6:12 AM in response to roger3622

I wondering if any of those screen saver security

Screens (I have "If Found"), stop passbook from

Displaying the Starbucks banner. The intent of those

Apps are to provide contact information on your lock

Screen in case you loose your phone. So I would

Think that app would stay persistent therefore

Preventing the passbook banner from displaying

On the lock screen. Just a theory...

Nov 20, 2012 10:30 AM in response to Frank Malloy

Thanks for the follow up, but that just brings us

Back to issue with nothing showing up

When at a "favorite" store, with location services

Turned on, and on for passbook and Starbucks,

And with purple 'carrot' symbols showing, it still

Doesn't work. Sure seems like an extraordinary amount

Of "brute force" effort is required to get this stuff

Working... Mine still is not...

Nov 20, 2012 11:25 AM in response to tjwolf

One additional observation: it seems that Passbook requires wi-fi in some way. Passbook had been working with my favorite Starbucks every morning for a week, but one morning it failed to come up. I had disabled my wifi the day before (because a location had a really slow wifi link and I quickly wanted to switch to 4G) and as soon as I re-enabled it and went back to the lock screen, Starbucks showed up!


In my head, Passbook should just need GPS: every passbook entry has some latitude/longitude info associated with it and, when you get close to that (the "geo fence"), the passbook entry should pop up on the lock screen. Why do you need wifi?


Oh well. I was obviously wrong. Hope this helps some souls whose Passbook stuff still doesn't work reliably.

Dec 20, 2012 11:53 AM in response to tjwolf

Location services use both GPS and wifi to determine your location. So any app that uses location will work better with wifi turned on because it can find your location faster with wifi turned on than with GPS alone. With wifi turned on location services can use a list of wifi spots it finds (even if not connected to them) and reference a database of locations to more quickly determine your location than with GPS alone. See http://support.apple.com/kb/HT5467 FMI on how they all work together.


So Passport does not require wifi, however Location Services will more quickly be able to determine an accurate location with wifi turned on.

Oct 16, 2013 12:25 PM in response to carbonrain

Keep in mind that the location of some Starbucks locations are not correct with their assigned GPS coordinates. I have noticed this on serveral Starbucks locations and one in particular was off by 500 feet. Carefully examine using the Starbucks app where it thinks a particular store is located. Most are dead on but other are wrong with no way to correct Starbucks data. This is a Starbucks problem and not Passbook or your phone.

Oct 16, 2013 1:15 PM in response to roger3622

Until you brought up this possiblity - that "This is a Starbucks problem" - I always considered it Apple's problem because its ideas of where Starbucks locations are is also frequently incorrect.


I just tried one of the locations I go to often: "11 Village Center Drive, Freehold, NJ 07728". On "Apple Maps", it shows on the left of Village Center Drive - right where it joins W. Main Street. Starbucks' Map thinks that it's way further north, next to "Raintree Drive".


Well, both are wrong :-( The actual location is a few hundred feet to the East of where Apple Maps thinks it is. Starbucks' idea of where its store is is off by maybe thousand feet.


I agree with your assessment that it's Starbucks fault, since the geo-fencing would have probably worked over a couple hundred feet, but not at 1000ft. I never see my Starbucks pass while at Starbucks - but do see it while at "Super Stop an Shop" - which is near where Starbucks thinks its store is.


You rightfully complain that there doesn't appear a way to tell Starbucks about their problem. But Apple's reporting mechanism is just miserable - I reported some bad pin locations to Apple almost a year ago - and it still shows them in the wrong spot. Might as well not have problem reporting! :-(

Passbook not showing up in lock screen at Starbucks.

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