My iPhone 5 keeps freezing

From time to time my iPhone 5 freezes and the screen does not respond to me touching it, ie getting into apps, scrolling and typing MSG's which is the most frusturating. Only the home button works. I have to keep locking my screen and unlocking as this temporarily stops the freezing, but it comes back. Has anyone experienced something similar?

iPhone 5, iOS 6

Posted on Oct 4, 2012 7:06 PM

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76 replies

Jan 10, 2014 4:17 PM in response to Wilcox94

The good news for those of you that purchased the apple care (for a ridiculous monthly payment) is that they will replace your iphone. The genius bar did not seem to think there was any problems all 3 times I went in: I

did not get the applecare, and they can not seem to "re-create" the problem so the issue, as of yet, has not been resolved. The worst part about of all this is that I am a first time iphone user (iphone 5), and converted 2 others in my family only to find out that my phone won't stop freezing. I am afraid I may jump ship, unless they replace with a new phone. Once I change my mind, others in my household will too! I am seriously devasted that this is happening, because I really like my other apple products.. 😟 I hope apple stands behind thier product and does the right thing here!

Nov 18, 2014 6:57 PM in response to Nato101

My perfectly maintained phone, bought new about a year ago has that same problem. It happens on many of my calls, and happens on iOS 8.02 and 8.1 both. Apple has been unable to solve it with my support call to them, using their advice to restore the phone from my iTunes backup. Today on a second call I told them I was unwilling to update to 8.1.1 unless they said specifically in writing that update solves the problem. They gave me no assurance the update solves the problem. Apple has finally tipped me in favor of looking at competitor's phones or jail-breaking my 5, as their software is regularly glitchy or unreliable.

Jul 2, 2015 9:58 AM in response to Nato101

my iPhone's home button doesn't work, nor does my off and on button work, so basically I'm screwed. and mine freezes for like a hour or more its mainly on text but a lot of it gets frozen and i hate to get a new phone and then i have to set up all that crap and every things just annoying . i feel like its because the iPhone 5 is kinda getting out dated and with all the new updates it just doesn't really work with the iPhone 5 as that well. but they are also kinda new but then not. and plus not every one wants to get a 6\6plus. its so frustrating😠😕 please help.

Oct 21, 2016 12:38 PM in response to Nato101

I purchased this iPhone 5 a few years back. It worked well. The last update I had to do on this, did something to this. now I press the home button umpteen times before it finally pulls up the unlock screen. my unlock works, but sometimes my messages won't let me type.


If I leave it plugged in, and need to answer the phone, or send a text. forge it. I have to unplug it and then do it. If I miss a important call, than I have to call and find out who it was. pain in the arse.


I do know this, my next phone won't be an apple anymore. they aren't as good as they once was. I don't like the big phones that look like a **** tv or tablet. I just like the smaller versions of smart phones. So I will be going elsewhere here in about three months.

I have plugged this into ITunes, I cloud. I tried to update, restore all kinds of stuff and it just makes it worse.

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My iPhone 5 keeps freezing

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